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  • HARDLOCK V8 Trouble Shooting Guide

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    Mahatab Hasan
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    This document provides troubleshooting steps for users unable to access licenses after upgrading a HARDLOCK device. It begins by having the user restart the HARDLOCK service and check for multiple processes, then suggests rebooting the server. If issues persist, the document outlines rolling back to the previous HARDLOCK version, which involves locating the install directory in the registry, running the old executable, unregistering/reregistering the service, and restarting it to check license access. Rolling back or contacting support are recommended if other steps don't resolve the problem.

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    This document provides troubleshooting steps for users unable to access licenses after upgrading a HARDLOCK device. It begins by having the user restart the HARDLOCK service and check for multiple processes, then suggests rebooting the server. If issues persist, the document outlines rolling back to the previous HARDLOCK version, which involves locating the install directory in the registry, running the old executable, unregistering/reregistering the service, and restarting it to check license access. Rolling back or contacting support are recommended if other steps don't resolve the problem.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    36 views2 pages

    HARDLOCK V8 Trouble Shooting Guide

    Uploaded by

    Mahatab Hasan
    This document provides troubleshooting steps for users unable to access licenses after upgrading a HARDLOCK device. It begins by having the user restart the HARDLOCK service and check for multiple processes, then suggests rebooting the server. If issues persist, the document outlines rolling back to the previous HARDLOCK version, which involves locating the install directory in the registry, running the old executable, unregistering/reregistering the service, and restarting it to check license access. Rolling back or contacting support are recommended if other steps don't resolve the problem.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    HARDLOCKV8.

    1UpgradeTroubleShooting
    IfyouarenotabletogetanylicensesafterupgradingtheHARDLOCKthenpleasetrythefollowingin
    order:
    1) RestarttheHARDLOCKservice.Todothis:
    a. Opentheservicesadministrationpanel
    b. LookfortheservicecalledPETEXHLK.
    c. RightclickontheserviceandselectRestart.
    d. CheckiftheuserscannowaccesstheHARDLOCK.

    2) CheckformultipleHARDLOCKprocesses.Todothis:
    a. Opentheservicesadministrationpanel
    b. LookfortheservicecalledPETEXHLK.
    c. Rightclickontheserviceandselectstop.
    d. Openthetaskmanager.
    e. Gototheprocessestab.
    f. MakesurethatShowProcessesfromalluserstickboxisselected.Itisatthe
    bottomofthetab.
    g. ClickontheImagenameatthetopofthefirstcolumn.Thissortstheprocesses
    intoalphabeticalorder.
    h. NowlookforanyprocesscalledPXHL.EXE.Ifyoufindanyprocesseswiththisname,
    clickoneachoneandclicktheEndProcessbutton.
    i. Gobacktotheservicespanel.
    j. LookfortheservicecalledPETEXHLK.
    k. Rightclickontheserviceandselectstart.
    l. CheckiftheuserscannowaccesstheHARDLOCK.
    3) Ifyouareabletoreboottheserverthenpleasedosoandthencheckifuserscanaccessthe
    HARDLOCKonceithasrestarted.

    4) Ifyouarenotabletosolvetheissuethenbestoptionistorollbacktotheoldversion.Todo
    this:
    a. Opentheservicesadministrationpanel
    b. LookfortheservicecalledPETEXHLK.
    c. Rightclickontheserviceandselectstop.
    d. Openthetaskmanager.
    e. Gototheprocessestab.
    f. MakesurethatShowProcessesfromalluserstickboxisselected.Itisatthe
    bottomofthetab.
    g. ClickontheImagenameatthetopofthefirstcolumn.Thissortstheprocesses
    intoalphabeticalorder.
    h. NowlookforanyprocesscalledPXHL.EXE.Ifyoufindanyprocesseswiththisname,
    clickoneachoneandclicktheEndProcessbutton.
    i. IfyoudontknowwheretheoriginalHARDLOCKsoftwarewasinstalled,pleasedo
    thefollowingtofindit:
    i. RunRegedit
    ii. IftheHARDLOCKserverPCisrunninga32bitoperatingsystembrowseto
    HKEY_LOCAL_MACHINE\SOFTWARE\PetroleumExperts\PxHlServer
    iii. IftheHARDLOCKserverPCisrunninga64bitoperatingsystembrowseto
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Petroleum
    Experts\PxHlServer
    iv. YoushouldseeavalueinthiskeycalledLastServiceExe1.Thiswillhavethe
    directorynamewheretheoldHARDLOCKsoftwarewasinstalled.
    j. BrowsetothedirectorywheretheoldHARDLOCKwasinstalled.
    k. RunPXHL.EXE.
    l. AgreyandrediconshouldappearinthesystemtraylabelledPetroleumExperts
    NetworkLicenseServer.
    m. RightclickonthisiconandselectShow.
    n. TheHARDLOCKwindowshouldappear.
    o. SelectFileUnregisterasService.
    p. SelectFileRegisterasService.
    q. SelectFileExit.
    r. Gobacktotheservicespanel.
    s. LookfortheservicecalledPETEXHLK.
    t. Rightclickontheserviceandselectstart.
    u. CheckiftheuserscannowaccesstheHARDLOCK.
    v. ContactPetroleumExpertsatEdinburgh@petex.comforfurtherinstructions.

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