Rob O’Malley

Cyber City Teleservices (Philippines) &

The British Philippine Outsourcing Council
Why we choose The
Philippines
 Standard of English
Flexibility
Availability of staff
Co-ordinated approach –
roadmap
Similar culture of
communication
Cost/Value
 The Figures
Country Population English Speakers %

Philippines 88.5 Million 42.5 Million 48.02%

South Africa 44.4 Million 13.7 Million 30.86%

Pakistan 163.7 Million 17 Million 10.38%

India 1.135 Billion 90 Million 7.93%

Kenya 37.5 Million 2.7 Million 7.20%

China 1.324 Billion 2.5 Million 0.19%

Source: Wikipedia: July 2008

The Facts

 Customer Satisfaction results comparable

to UK call centres
Huge success rate
 Clients expanding
Misconceptions

 The Philippines is too “risky”

 The Philippines outsourcing industry in only in
Metro Manila
 Only a “voice” destination
 “Filipinos can’t sell”
 The Philippines is for America…not for The UK
The Facts

Strengths Weaknesses
• Customer service •Technical support
• Inbound sales • European languages
• Low-level technical
support
• Collections
• Data collection
Further Information

Free workshop available by emailing

rob.omalley@call-centres.com or calling
077400 96598