Professional Documents
Culture Documents
Gabriella Morzi
2071 Westmount Drive, Oakville, ON, L6M 3P2
Phone: 905-827-7259
Email: gmorzi@uwo.ca
Objective:
To gain employment with a reputable company where I can demonstrate my customer service skills
and experience, while contributing to the overall success of the organization.
Skills:
in English and Spanish
!! Fluent
Cross cultural competency
on challenging targets proficiently
!! Deliver
Excellent written and verbal
! communication skills
!
Education:
Work Experience:
Management Engagement Group-Brand Ambassador
May 2014-August 2014
Taking part in product knowledge training sessions and proceeding to venture out to designated
sites with the relevant product items. Establishing relations with various Shoppers Drug Marts by
drawing on communication skills to perform marketing tasks on site. After completing specific
marketing initiatives, collecting data and electronically filling out call reports based on the results
of marketing tasks. Using organizational skills to keep track of product inventory.
August 8-Server
May 2014-August 2014
Directly building relationships with customers by delivering a high level of customer service to
promote repeat business. Ensuring orders are delivered correctly and promptly. Increasing
revenue with suggestive selling. Managing transactions responsibly. Acting as a mentor for new
staff through a strong sense of leadership and effectively working with all co-workers to foster a
loyal client base.
The Olive Press-Support Staff
September 2010-December 2013
Positions included expediting, hosting, food running and managing take-out. Responsible for the
presentation of food and delivering it in timely fashion. Using communication skills to act as link
between the kitchen staff and servers to facilitate team cohesiveness. Representing the brand at
the front of the house and following up on customer satisfaction upon departure. Continuous
development of strong customer service skills by proactively dealing with concerns from
customers.
Gabriella Morzi
!1
Other Experience:
Student Outreach Commissioner on Kings University College Student Council
May 2014-Present
Attending all student council meetings and additional meetings with the Student Issues
Coordinator to organize initiatives for Kings students to take part in. Planning and implementing
awareness weeks throughout the year designed to stimulate student interest. Marketing events to
ensure target crowds show up. Formulating and adhering to school budgets to run events.
Building relationships throughout the London community to benefit the student welfare.
References:
Gabriella Morzi
!2