Danielle

Coleman
Phone: 773-387-7771

SUMMARY

I am looking for a challenging position that will allow me to use my experience in

logistics along with my education in communications, to continue advancing both
professionally and personally.

I am very experienced in all aspects of communicative and analytical tactics.

Email: dcolem7@gmail.com

RELATIVE EXPERIENCE
Account Manager, StrategIQ Commerce
Chicago, IL 2013-2015
Accomplishments

Collaborated with internal departments and teams to understand problems and

opportunities for external clients
Develop and presented compelling recommendations based on logistics,
procurement and operations.
Primary liaison between Carriers and Clients in the maintenance and analysis of
logistics systems.
Managed the development and maintenance of the logistics databases within the
transportation management applications including creation and maintenance of
entities and carriers.
Maintained and managed relationship with carriers to ensure accurate rating
Worked with the internal departments and Clients on all exceptions for validation
and correction within the maintenance table system.
Worked daily with Client to develop, prepare, analyze, and distribute weekly and
monthly reports in order to ensure visibility to data via advanced Excel programs
Communicate effectively across cross-functional teams with both a keen attention to
detail and excellent organizational skills.
Monitored process changes as required and made recommendations in order to
develop a defined efficient process.
Performed updates in relevant databases when appropriate; ensured proper
documentation and due diligence for coverage

Call Center Supervisor, Americall Group, Telecommunications

Chicago, IL 2007-2008
Accomplishments
Monitored and evaluated performance (quality of data collected and productivity)
Conducted performance improvement procedures regarding disciplinary actions
Implemented project quality procedures for telephone interviewing, data entry, and
other data capture activities
Managed sample and case flow
Tested computer assisted telephone system
Trained new sales representatives
Revised data entry and abstraction standard operating procedures script
Directed team of representatives assigned to sale certain client's products

RELATIVE EXPERIENCE cont.

Bank Teller, Heartland Bank and Trust

Champaign, IL 2008-2009
Accomplishments
Performed cash transactions
Assisted in Monthly Audits
Performed check transactions
Performed credit card transactions
Vault and cash drawer balancing
Collected personal and confidential data using Silver lake Banking database
Performed day to day task regarding customer service and assistance

Customer Representative, National Opinion Research Center

Chicago, IL 2006-2007
Accomplishments
Managed client calls
Collected data and case sample
Made calls for various clients depending on project
Performed data entry after completion of project

EDUCATION
Parkland College 2007 - 2009
Associates of Arts in Speech Communications

Major concentration of Speech Communications

Minor concentration of Criminal Justice

DePaul University 2012 - Present

Continuing Bachelors of Journalism and Criminal Law

Major concentration of Law

Minor concentration of Broadcast Journalism

SKILLS

Microsoft Access
Microsoft Word
Microsoft Excel
BTS Database
Microsoft Outlook

REFERENCES
Available upon request.