Vocational Education and Training

Training Toolbox Series

Business Cert I, II and III

BSB 10107, 20107, 30107

Classroom Handouts

Mail and Email

Mail and Email

Section 2 Processing Outgoing Mail

Managing Outgoing Mail
Australia Post Services
Post Office Counter Services
Processing and Despatching Outgoing Mail
Packing Wrapping and Sealing Parcels
Packing,
POSTpak
Sorting and Lodging Bulk Mail
Pre-Sort Bulk Mail Service
Using a Courier

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Mail and Email

Reference manual page 7

The size of the organisation and the volume of mail determines

how each business manages mail.
This could be one person or a dedicated mailroom.

Mail and Email

Reference manual page 8 - 14

Australia Post offers the following services:

Standard mail services

International Post services
Express Post
Parcel Post
g
Mail
Registered
Direct mail service
Electronic mail services

Mail and Email

Reference manual page 8 - 14

Australia Post offers the following services over the counter at

each of their post offices:

Bulk mail
Stamps
Pre-stamped envelopes
p
express
p
post
p
satchels
Prepaid
Registered mail
Money orders
Airmail services
POSTpak packaging materials

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Reference manual page 15

The common steps in processing outgoing standard mail includes:

Collect
C
ll
mail
il to be
b processed
d
Check documents and attachments
Sort mail
Select proper size envelopes
Address envelopes
Fold letters/documents and insert into envelopes
Seal envelopes
Attach proper postage
Mail

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Reference manual page 16

It is important to properly package parcels in proper cartons to

prevent damage.
Other materials used for packing could include:

p p
Old newspapers
Shredded paper
Bubble wrap
Styrofoam popcorn
Tissue paper
Packing tape

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Reference manual page 17

POSTpak is an Australia Post product line.

line
The product line is a wide variety of packing materials including:

Padded bags
Tough bags
A wide variety of mailing boxes
Bubble wrap
Mailing tubes
Packing tape

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Reference manual page 18

Australia Post considers bulk mail as being:

Envelopes of the same size and weight (minimum 300)

All envelopes sorted and all facing up
All envelopes grouped into 50 or 100 bundles
Bundles secured with elastic band
Also available are letter trays from Australia Post

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Reference manual page 19

Australia Post offers PreSort bulk mail services.

This service is available if:

Envelopes
off the
300)
E
l
th same size
i and
d weight
i ht ((minimum
i i
Envelopes have been machined labelled with barcode
Customer has registered to use the PreSort service
Available for mail within Australia only

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Mail and Email

Reference manual page 20 - 22

The benefits of using a courier include:

Door to door service

Quick turn around
N size
No
i and
d weight
i ht restrictions
t i ti
Verification of pickups and deliveries
Local and international services

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Mail and Email

Reference manual page 20 - 22

Courier companies require customers to have an account with

them.
To book a courier you would:

Provide your account number

Job or reference number
Pick up address
Size and weight of item(s)
Type of service

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