Professional Documents
Culture Documents
In many situations and occasions oral and face to face communications are same and
hence the merits and limitations of oral communication will also operate in the case of face to
face communication. There are a few distinct additional advantages and disadvantages of face to
face communication.
Advantages:
Disadvantage:
Mary Munter defines non-verbal communication as “any message you give than literal
interpretation of your words – the way you move, speak, appear.”
These are described by George Terry as “body language”. Some of the expressions and
actions that constitute body language are mentioned below:
The use of gestures is known as gesticulation. A few gestures that are commonly
used are:
4) Colours:
Business houses are said to be “in the red” when they incur losses and “in the
black” when they do well.
Henry Drefuss after a good amount of research concluded the following.
5) Posters:
Pictures speak louder than words. Poster is a type of visuals communication.
Businessmen have started using filmstrips, slides, photographic displays, cartoons,
graphs, diagrams, maps and colour posters for internal and external communication. Most
of the companies which do not have literate or educated staff make use of posters to
convey messages.
The posters are displayed at important places and show how to operate machines
with safety, demonstrate working procedures and can also be used to educate the workers
on the evils of drugs, smoking, etc.
Posters are generally used for advertising films and products and also for political
propaganda. They can be used in business houses for internal communication.
Posters are advantageous because:
a) They are cheap.
b) Messages can reach illiterate and semi-illiterate workers if presented
properly.
c) They attract immediate attention if bright colours and pictures are used.
d) They can be frequently changed at a minimum cost.
Conventional modes
1) Mail.
2) Telex.
3) Telegraph.
1) Mail
Mail is also known as postal services. In the modern time most countries in the
world have a highly advanced postal system which covers the urban as well as the rural
areas.
A postal system consists of three parts:
a. Collecting letters.
b. Sorting them according to their destinations.
c. Delivery of letters or parcels.
The postal system has become efficient with advancement in transportation and
communication. Telecommunications a work have still resulted in faster and more
efficient mail services.
We can send messages across oceans and continents in a matter of moments with
the help of computers and satellites.
1) Telex:
Telex is the name given to the teleprinter device managed by postal department.
The subscriber is provided with a teleprinter and a direct line to one of the many
automatic telex exchange in the country for an annual fee.
The following are the advantages of telex services:
a) Through direct dialing written communication can be sent by one
subscriber to another.
b) It is a quicker means of communication than telegram and cheaper than
trunk calls services.
c) The teleprinter can be used both for letter writing and telephoning.
d) It can be used for booking inland and overseas telegrams by contacting the
central telegraph office.
e) In case at the time of transmission if the receiver of the message is not
present then the message will be left on the teleprinter machine and he can
reply later.
1) Telegraph:
Telegraphs are system of electric signaling. Signals are sent by making and
breaking the current in an electrical circuit so that the signals are heard in short and long
clicks which can be easily heard. In 1874, Thomas Alva Edison invented a method of
sending four messages over the same wire at the same time.
Messages sent over the telegraph are known as telegrams. The main advantage of
communicating by telegram is that a message can be sent quickly to any part of the
country and even overseas. Telegrams should be carefully worded as they are very
expensive.
The main disadvantage of telegram is that sometimes messages may get changed
or distorted in transmission.
Electronic Communication:
a) Telephone.
b) Computers.
c) Fax.
d) Telex.
e) Voice systems.
f) Teleconferencing.
g) Storage by optical technology.
h) Desk top publishing.
i) Electronic data processing.
a) Telephone:
Telephone is a means of communication. It is now used to send messages in
writing, pictures, graphs and copies of document. We can send telephone messages over
long distances and even across oceans with the help of submarine cables. Originally radio
was used for telegraphy but now it is used for telephone transmissions.
b) Computers:
Today computer technology has dramatically changed the landscape of business
communication. It is now possible to communicate with people inhabitating the remotest
places.
The world-wide web is widely used for publishing a variety of information on all
subjects. By pressing just a few key strokes it lets you access information which could be
residing in computers anywhere in the world.
c) Fax:
The Fax or Facsimile Transmission Machine enables us to send pictures,
reproduction of documents and handwriting or any other printed matter by wire or radio,
with rapid speed.
The main advantage of fax transmission is that exact reproduction of printed
material and picture is possible and that the message is transmitted within moments. A
skilled operator is also not required and can be used by anyone just like a telephone.
d) Telex:
It is similar to e-mail but slower and it is prone to transmission of errors. It is
connected from one subscriber to any other on telex terminals. It uses the television
system for receiving and sending information. For an example, information on air-time
tables, stock prices and railway times are conveyed with the help of telex.
e) Voice Systems:
The answering machine is the simplest form of a voice message system. It
receives as well as retains messages which can be played back at a later time.
f) Teleconferencing:
Teleconferencing uses television technology in which the participants are able to
see each other on the screen and as they talk. It can be held within a complex by using
closed circuit T.V.