Professional Documents
Culture Documents
Chapter 2
Employees (training)
Equipment (PMS)
Inventory (rooms to be sold)
Budgeted finances
Sales opportunities
Eric Long
Review Hospitality
Profile of Eric Long, Waldorf=Astoria
www.waldorfastoria.com/
Waldorf=Astoria Hotel
Job Analysis – a detailed list of the tasks of a job, provides basis for a sound job
description, usually includes daily procedures in a sequential manner (each task in
job analysis may be further broken down into specific procedures to be included in
employee manuals) Job Description – is a listing of required duties to be performed
by an employee in a particular position
Step 1: Estimate or forecast the needs department for a certain time period
through review of the sales history of previous events, current functions, current
reservations, anticipated walkins, stayovers, and check-outs for that time period
to determine their impact upon labor requirements.
Step 2: Meet the needs of the lodging establishment and the needs of the
employee.
Step 3: Calculate the anticipating payroll, requires the front office manager to go
back and price-out each category of employee.
Step 4: Prepare a summary of costs by category to compare projected income for
weekly room sales and weekly payroll.