Business Communication

Class 1

Objective

Sharing
Influence
Impact
Decision making

Focus on
Has the listener understood?
How do people feel about what has
been communicated?
Is the action agenda- what to do
clear?

Becoming Aware
What? --- Content, addresses the
Understanding
How? --- addresses the feel
Why? --- Purpose, addresses the
action-do
When? --- deals with situation
awareness

Psychology &
Communication
Transaction Analysis
Primary Ego States
Parent
Adult
Child

Dealing with communication across

ego states and working towards the
outcome
- The book I am ok - You are ok
reference

Exercise
Share an experience, something
about your hobby, passion or
anything that you can talk about with
ease and you really like in a group of
5-6 persons
Pick a story that you heard and really
liked
What did you like about it?
What did it mean to you?

The fabric of effective

communication is enhanced by
Connect
Give an example that people can easily relate to

Power of Visualization
Share the information in a manner that they can
actually imagine what you are saying

Narration & Story telling

Dont tell but share and explain eg. If you
have to explain a concept can you look at an
instance that will allow you to describe a
situation and then drive home the point?