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HEATHER

PENICK
122 Whitson Street | Alvin, TX 77511 | 832.359.2324 | penick.heather@gmail.com

OBJECTIVE

Obtain a job in the professional writing or technical writing field within Bank of America.
EDUCATION

Master of Arts, Professional Writing


New England College

Bachelor of Arts, Humanities


University of Houston-Clear Lake

Expected Graduation 12/2015




Graduated 12/14/2014

Related Course Work: Media Writing, Technical Writing, Advanced Composition, Graphic Design, Publication
Design, and Web Design.


Associate of Applied Science, Culinary Arts Graduated 12/2003
Texas Culinary Academy, Le Cordon Bleu
SKILLS & ABILITIES

Professionalism

Received Service Quality Award, Client Support Enhancement Award, and Executive Club Award for 2013 at Merrill
Lynch for outstanding performance and customer service.

Reviewed, completed and maintained 14 Service Records.

Required to pin point needs of customers and fill them without being asked.

Completed countless administration tasks such as filing, distributing documents, and handling accounts.

Communication

Participated in a public student conference where undergraduate research thesis project was presented.

Completed courses in public communication and interpersonal communications.

Participated in a peer to peer foreign exchange student program geared toward exploring cultural differences in
the university.

Worked in service industry resulting in mass amounts of interaction with a variety of people.

Leadership

Served as Professional Development Officer in local chapter of National Society for Leadership and Success at
University of Houston-Clear Lake.

Qualified as Explosive Team Leader responsible for leading explosives revolutions while in the US Navy.

Head Trainer while at Logans Roadhouse. Oversaw training of all new employees in front of the house positions.

EXPERIENCE

Client Associate
Merrill Lynch
Aviation Structural Mechanic: Egress
United States Navy
Server, Food Handler
TGI Fridays
Teller
Compass Bank
Server, Food Handler, Bartender, Head Trainer
Logans Roadhouse

REFERENCES

Available upon request

5/2014 to Present

6/2008 to 6/2013

2006 to 2007

2004 to 2006

2002 to 2006