Professional Documents
Culture Documents
I take great pleasure to thank and acknowledgement the permission and allowance by
Mr. GIRISH M. N., AREA MANAGER, IDBI FORTIS LIFE INSURANCE CO. LTD., BANGALORE
REGION and his help and inspiration provided. I extend a whole hearted thanks to
Mr. PRAVEEN CHARLES H., DEPUTY AGENCY MANAGER under whom I worked and learned a
lot and for enlightening me with their knowledge and experience to grow with the
corporate working.
Their guidance at every stage of the Project enabled me to successfully complete
this project which otherwise would not have been possible without their constant
encouragement and motivation, without the support it was not possible for me to
complete the report with fullest endeavor.
I would also like to extend my thanks to my College Faculty Member Mrs. Ritu Arora
I would like to extend my thanks to my college director Mr. N.K. Sharma and all my
colleagues in the company who supported me in carry out my operation successfully
and generously and provided me vital information/ training regarding the my
project objective.
THANK YOU
BAJRANG KAUSHIK
MBA –III
DECLARATION
I undersigned Bajrang Kaushik The student of MBA 3rd Sem. hereby declare
that the project work in my own work and has been carried out under the guidance
of Mrs. Ritu Arora Faculty Member of DAV Institute of Management of Studies in
Faridabad(Haryana). This Report has been submitted to M.D. University for
Evaluation.
Date:
Place:
Bajrang Kaushik
PREFACE
I had undergone a practical training under IDBI FORTIS LIFE INSURANCE CO. LTD.,
BANGALORE REGION. It was a good exposure for me to undergo training in such a
company to get the knowledge and experience regarding life insurance and
recruitment of capable of insurance advisors.
Summer training is one of the major experiencing components of the knowledge, gain
of relevant of information with respect to marketing and dealing with situations
in a professional course like M.B.A. where a professional person faces a problem
in a field. I was able to get familiarized with the customer relationship and got
to know how a company measures to resolve their grievances and service them to the
maximum for future prospect and success. Field component like survey, generation
of questionnaire with respect to marketing helped me a lot and would be a great
support in future.
“It is good to have enthusiasm but it is essential to have training. Training can
be in all way of life.” Thus I would say that this training was beneficial
educative & good exposure to me, which will certainly help in my near future. This
project was designed with respect to this company. The project made me to get the
enhanced knowledge regarding life insurance concept and the process of recruiting
of financial consultant.
INTRODUCTION - INSURANCE
The insurance sector was opened up in the year 1999 facilitating the entry of
private players into the industry. With an annual growth rate of 24.31 percent and
the largest number of life insurance policies in force, the potential of the
Indian insurance industry is huge. The year 1999 saw a revolution in the Indian
insurance sector, as major structural changes took place with the ending of
Government monopoly and the passage of the Insurance Regulatory and Development
Authority (IRDA) Bill, lifting entry restrictions for private players and allowing
foreign players to enter the market with some limits on direct foreign ownership.
According to the CSO, the insurance and banking services’ contribution to the
country’s GDP is 7.1 percent out of which the gross premium collection forms a
significant part. Life insurance penetration in India was less than 1 percent till
1990-91. During the ‘90s, it was between 1 and 2 percent and from 2001 it was over
2 percent. In 2003-04 it was 2.4 percent.
The impetus for increase is due to the active role played by IRDA in licensing
private players and taking positive steps in increasing the insurance awareness
among the people. Besides, the insurance companies in general and private
insurance companies in particular, are reaching out to untapped potential in rural
areas with aggressive campaigns.
CHARACTERISTICS OF INSURANCE
Sharing of Risks
Insurance is a co-operative device to share the burden of risk, which may fall on
happening of some unforeseen events, such as the death of head of the family, or
on happening of marine perils or loss of by fire.
Co-operative Device
Insurance is a co-operative form of distributing a certain risk over a group of
persons who are exposed to it (Ghosh & Agarwal). A large number of persons share
the losses arising from a particular risk.
Evaluation of Risk
For the purpose of ascertaining the insurance premium, the volume of risk is
evaluated, which forms the basis of insurance contract.
Functions of Insurance
A) Primary Functions
Insurance provides certainty: Insurance provide certainty of payments at the
uncertainty of losses. The element of uncertainty is reduced by better planning
and administration.
Insurance provides protection. The risk will occur or not, when will occur and how
much loss will be there. There are uncertainties of happening of time and amount
of losses. The main function of the insurance is to provide protection against the
losses.
Risk sharing: Risk is uncertain and therefore, the loss arising from the risk is
also uncertain. All business concern faces the problem of the risk and if the
concern is big enough the handling of risk becomes a specialized function.
Insurance, as a device is the outcome of the existence of various risks in our day
to day life. It spreads the whole losses over a large number of persons who are
exposed by a particular risk.
B) Secondary Functions
Prevention of loss: Prevention is always better than cure. Prevention is by far
the best solution to the problem of risk. It is more effective and cheapest method
to avoid the unfortunate consequence. But sometimes prevention is not always
possible and Effective.
It provides capital: It provides the capital to the society. For plan development
of country there is a great need for huge amount of capital. Now days, the
insurance companies are rendering positive help in the development of trade,
commerce and industry of the country.
It improves efficiency: Achievement of goals, it improves not only his efficiency
of the masses is also advanced. The insurance eliminates worries and miseries of
losses as death and destruction of property care free person can devote his
energies for better.
LIFE INSURANCE
Definition
The life insurance contract embodies an agreement in which broadly stated, the
insurer undertakes to pay a stipulated sum upon the death of the insurer to a
designated beneficiary.”
-- J.H.MAGEE
Life insurance contract may be defined whereby the insurer, in consideration of
premium paid either in lumpsum installments, undertakes to pay an annuity on the
death of the insured of a certain number of years.”
-- R.S.SHARMA
A contract of life assurance is that in which one party agrees to pay a given sum
on the happening of a particular event contingent upon the duration of human life
in consideration of immediate payment of a smaller sum by another. BUNYON’S LAW OF
LIFE INSURANCE
Some outstanding advantages of life insurance
1.) It is superior to an ordinary saving plan: this is so because unlike other
saving plans, it offers full protection against risk of death.
2.) Insurance encourages and enforces thrift : many people may not have the will
power to continue a long term saving plan which they may formulate regular
payments in face of money other uses to which their limited income could be put.
3.) Easy installments and protections against creditors: the proceeds of a life
insurance policy can be protected against the claims of the creditors of life
assured by affection a valid assignment of the policies.
4.) Tax relief: the income tax act exempts from tax that part of an individuals
income which is devoted to payment of life insurance premium.
5.) Estate duty: life insurance is the most practicable way to ensure definite
payment on one’s death without having resort to conversion of realizable asset at
a loss.
Why Life Insurance?
Life Insurance has come a long way from the earlier days when it was originally
conceived as a risk covering medium for short periods of time, covering temporary
risk situations, such as sea voyages. As life insurance became more established,
it was realized what a useful tool it was for a number of situations, including -
a) Temporary needs / threats: The original purpose of life insurance remains an
important element, namely providing for replacement of income on death etc.
b) Regular Savings: Providing for one's family and oneself, as a medium to long
term exercise (through a series of regular payment of premiums). This has become
more relevant in recent times as people seek financial independence for their
family.
c) Investment: Put simply, the building up of savings while safeguarding it from
the ravages of inflation. Unlike regular saving products, investment products are
traditionally lump sum investments, where the individual makes a one off payment.
d) Retirement: Provision for later years becomes increasingly necessary,
especially in a changing cultural and social environment. One can buy a suitable
insurance policy, which will provide periodical payments in one's old age.
The origin of insurance is very old .The time when we were not even born; man has
sought some sort of protection from the unpredictable calamities of the nature.
The basic urge in man to secure himself against any form of risk and uncertainty
led to the origin of insurance. The insurance came to India from UK; with the
establishment of the Oriental Life insurance Corporation in 1818.
The Indian life insurance company act 1912 was the first statutory body that
started to regulate the life insurance business in India. By 1956 about 154
Indian, 16 foreign and 75 provident firms were been established in India. Then the
central government took over these companies and as a result the LIC was formed.
Since then LIC has worked towards spreading life insurance and building a wide
network across the length and the breath of the country. After the liberalization
the entrance of foreign players has added to the competition in the market.
The General insurance business in India, on the other hand, can trace its roots to
the Triton Insurance Company Ltd., the first general insurance company established
in the year 1850 in Calcutta by the British. In 1957 General Insurance Council, a
wing of the Insurance Association of India, frames a code of conduct for ensuring
fair conduct and sound business practices. In 1972 The General Insurance Business
(Nationalization) Act, 1972 nationalized the general insurance business in India
with effect from 1st January 1973.
It was after this that 107 insurers amalgamated and grouped into four companies
viz. the National Insurance Company Ltd., the New India Assurance Company Ltd.,
the Oriental Insurance Company Ltd. and the United India Insurance Company Ltd.
GIC incorporated as a company.
The government of India liberalized the insurance sector in march 2000 with the
passage of the Insurance Regulatory and Development Authority (IRDA) bill. Lifting
all entry restrictions for private players to enter the market with some limits on
direct foreign ownership premium rate of most general insurance. Policies come
under the purview of the government appointed Tariff
Agents Committee. The opening up of the sector is likely to lead to greater spread
and deepening of insurance in India and this may also restructuring and
revitalizing of the public sector companies. A host of private insurance companies
operating in both life and non life segments have started selling their insurance
policies since 2001.
Non life insurance market, In December 2000, the GIC subsidiaries were
restructured as independent insurance companies. At the same time, GIC was
converted into national re-insurer. In July2002, Parliament passed a bill,
delinking the four subsidiaries from GIC.
Presently there are 12 general insurance companies with 4 public sector companies
and 8 private insurers. Although the public sector companies still dominate the
general insurance business, the private insurance companies have a 10 percent
share of the market, up from 4 percent in 2001. In the first half of 2002, the
private companies booked premium worth 6.34 billion. Most of the new entrants
reported losses in first yr of their operation in 2001.
Insurance costs constitute roughly around 1.2 – 2 % of the total project costs.
Under the existing norms, insurance premium payments are treated as part of the
fixed costs. Consequently they are treated as pass through costs for tariff
calculations.
For projects costing up to Rs.1 billion, the tariff Agent committee sets the
premium rates, for projects between 1 billion and 15 billion, the rates are set in
keeping with committee’s guidelines; and projects above 15 billion are subjected
to reinsurance pricing. It is the last segment that has a number of additional
products and competitive pricing. Insurance, like project finance, is extended by
a consortium. Normally one insurer takes the lead, shouldering about 40-50% of the
risk and receiving proportionate percentage of the premium.
IDBI Fortis Life Insurance Co Ltd, is a joint venture between three leading
financial conglomerates –
IDBI Bank
Federal Bank
Fortis Insurance Co.
India’s premier development and commercial bank, IDBI, India’s leading private
sector bank, Federal Bank and Europe’s premier Bank assurer, Fortis, each of which
enjoys a significant status in their respective business segments. In this
venture, IDBI owns 48% equity while Federal Bank and Fortis own 26% equity each.
IDBI Fortis launched its first set of products across India in March 2008, after
receiving the requisite approvals from the Insurance Regulatory Development
Authority (IRDA). Today, we offer our services through a vast nationwide network
across the branches of IDBI Bank and Federal Bank in addition to a sizeable
network of advisors and partners. At IDBI Fortis we endeavor to deliver products
that provide value and convenience to the customer. Through a continuous process
of innovation in product and service delivery we intend to deliver world-class
wealth management, protection and retirement solutions to Indian customers.
IDBI Fortis:
About our Heritage IDBI Bank Ltd. continues to be, since its inception, India’s
premier industrial development bank. Created in 1956 to support India’s industrial
backbone, IDBI Bank has since evolved into a powerhouse of industrial and retail
finance. Today, it is amongst India’s foremost commercial banks, with a wide range
of innovative products and services, serving retail and corporate customers in all
corners of the country from over 538 branches and more than 921 ATMs.
The Bank offers its customers an extensive range of diversified services including
project financing, term lending, working capital facilities, lease finance,
venture capital, loan syndication, corporate advisory services and legal and
technical advisory services to its corporate clients as well as mortgages and
personal loans to its retail clients. As part of its development activities, IDBI
Bank has been instrumental in sponsoring the development of key institutions
involved in India’s financial sector – such as the Securities and Exchange Board
of India (SEBI), National Stock Exchange of India Limited (NSE) and National
Securities Depository Ltd.
Federal Bank:
Federal Bank is one of India’s leading private sector banks, with a dominant
presence in the state of Kerala. It has a strong network of over 600 branches and
600 ATMs spread across India. The bank provides over four million retail customers
with a wide variety of financial products. Federal Bank is one of the first large
Indian banks to have an entirely automated and interconnected branch network. The
Bank operates on the core banking platform and is RTGS/ NEFT enabled through which
it offers state-of-the-art technology enabled products and services. In addition
to interconnected branches and ATMs, the Bank has a wide range of services like
Internet Banking, Mobile Banking, Tele Banking, Any Where Banking, debit cards,
online bill payment and call centre facilities to offer round the clock banking
convenience to its customers. The Bank has been a pioneer in providing innovative
technological solutions to its customers and the Bank has won several awards and
recommendations.
Fortis holding
Fortis holding (Fortis SA/NV and Fortis N.V.) consists of:
A 75% stake in AG Insurance;
Fortis Insurance International;
A 45% stake in Royal Park Investments – an entity holding a portfolio of
structured credits;
Vision of IDBI Fortis Life Insurance Co. Ltd.:
To be the leading provider of wealth management, protection and retirement
solutions that meets the needs of our customers and adds value to their lives.
Mission of IDBI Fortis Life Insurance Co. Ltd.:
To continually strive to enhance customer experience through innovative product
offerings, dedicated relationship management and superior service delivery while
striving to interact with our customers in the most convenient and cost effective
manner. To be transparent in the way we deal with our customers and to act with
integrity. To invest in and build quality human capital in order to achieve our
mission.
Values of IDBI Fortis Life Insurance Co. Ltd.:
Transparency: Crystal Clear communication to our partners and stakeholders
Value to Customers: A product and service offering in which customers
perceive value
Rock Solid and Delivery on Promise: This translates into being financially
strong, operationally robust and having clarity in claims
Customer-friendly: Advice and support in working with customers and partners
Profit to Stakeholders: Balance the interests of customers, partners,
employees, shareholders and the community at large
ABOUT PRODUCT
WEALTHSURANCE
IDBI Fortis launched its operations in March 2008 with an initial capital of Rs
200 crore leading with their innovative product, Wealthsurance TM, which has been
its flagship product Life insurance is sometimes thought of as for those who might
die, but Wealthsurance is for those who will live.
IDBI Fortis Life Insurance Co Ltd is a joint-venture of IDBI Bank, India’s premier
development and commercial bank, Federal Bank, one of India’s leading private
sector banks and Fortis Insurance International, a multinational insurance giant
based out of Europe. IDBI Bank owns 48% equity while Federal Bank and Fortis own
26% equity each. Visit www.idbifortis.com to know more. IDBI Fortis has managed to
launch an array of innovative products from its stable
Its flagship product, Wealthsurance TM Foundation Plan is a unique combination
that is termed as an Insured Wealth Plan that aims to provide people a growing
wealth plan protected by the benefits of insurance. With comprehensive investment
choices, protected by powerful insurance options, all presented with a reasonable
charge structure, Wealthsurance is a one-stop solution to a customer’s wealth
building plans. The product is designed to ensure that the hard-earned money that
is invested is not susceptible to unforeseen circumstances. WealthsuranceTM offers
investment choices such as Guaranteed Return Fund, Capital Guaranteed Fund,
Monthly Interest Account, Equity Funds, Debt Funds, and Asset Allocator Funds etc.
ensuring that the customer would find all his investment requirements satisfied
with this one powerful product.
The powerful insurance benefits of Wealthsurance TM ensure that a customer’s
wealth plan is not affected by unforeseen events that may strike them. With the
recent popularity for guaranteed return products, the company launched a unique
product, Bondsurance TM that offers tax-free assured returns with life cover.
With the innovative Homesurance TM Protection Plan, customers can now cover the
changing liability that comes with a typical floating rate home loan, along with
an optional cover where they can pay off the home loan even in the unfortunate
event of any major disease or other unforeseen circumstances. “The branch
expansion drive is going on in full swing and we already have over 30 branches up
and running in various states,” said Mr. G.V. Nageswara Rao, MD and CEO, IDBI
Fortis Life Insurance. “IDBI Fortis is committed to providing comprehensive
investment and insurance solutions through innovative products, well-trained sales
force and high standards of service.” The fresh capital infusion will also help
IDBI Fortis in meeting the solvency requirements and expanding operations due to
increased sales besides launching new products and branches.
Wealth creation does not happen by chance. You need the right plan.
Wealth building needs systematic savings and right investments.
Planning to build wealth is one of the most important plans you will ever make. A
good plan will allow you to not only accumulate wealth with systematic savings but
also grow it steadily over time with the help of right investments. Build slowly
and steadily. You will surprise yourself with the results.
Investing regularly will help you put smaller amounts of money to build larger
wealth. If you do it with discipline, you can create your own pot of gold and meet
your cherished goals. Study the diagram below to understand the power of
compounding and growth over time.
Why Wealthsurance:
HOMESURANCE
There is not a bigger gift you can buy your family that a new home. But just
imagine what would happen if due to an unfortunate event, you were not around. The
entire burden of your home loan will have to be borne by your family.
The powerful Homesurance Protection plan can help. It insures your home loan at a
reasonable cost. So your family inherits a home and a home loan.
1. Protection against loan liability:
Your home loan can be paid-off in the event of unfortunate death. Your outstanding
home loan amount normally reduces over time as you repay by way of monthly
installments. At the time you take the plan, you will receive a reduced a
calculated loan schedule called homesurance policy schedule based on the amount
and the term of your loan, which will show you the reducing cover amount over
time.
2. Construction period coverage:
If your property is under construction, though the loan is sanctioned it is
disbursed in stages depending upon the construction schedule. During the
construction period, homesurance covers the full sanctioned amount of your home
loan and just the outstanding loan amount.
3. Protection anainst interest retes hikes:
Your home loan may be at a fixed rate or a floating rate, or partly at a fix and
partly at a floating rate. Homesurance covers fixes rates as well as floating rate
home loan.
4. Small cost big protection:
Homesurance can cover your entire home loan for a small cost. The premium you pay
depend upon your age, gender, loan amount and loan term.
5. Joint lives cover:
you may have taken a home loan jointly with another person such as your spouse,
sibling or any other relative. Homesurance can cover joint lives. You can insure
both lives by opting for joint life cover. This cover also costs less than taking
individual cover for both lives.
6. Easy payment:
Homesurance offered flexible premium payment option for your convenience. You can
choose to pay your premium in 3, 5 or 10 annual installments. Option to pay in
5/10 installments is available only if your home loan term is 10/15 years or more.
7. Tax Benefits:
The premiums you pay are eligible for deduction under sec 80c of the income tax
act. Any benefit amount paid upon death is tax-free under sec 10(10d) of the
income tax act, so that it is fully available to pay off the loan liability
without any impact of tax.
Bondsurance
Bondsurance is a single premium plan which allows you to make a one-time
investment and get a guaranteed amount on maturity. You can choose a maturity
period of 5 or 10 years for your investment. At the end of the chosen period, you
will receive a guaranteed maturity amount. Besides the guaranteed maturity amount,
bondsurance also provides a life insurance cover. In case of death before the
maturity date, a death benefit which is also guaranteed will be paid. Thus you can
get life insurance cover, while earning an assured return on your investment.
Why Bondsurance:
Everyone has a dream to achieve and a timeframe to achieve it. To achieve your
dreams you also need sufficient funds. If you are looking for a safe and steady
approach to meet your dreams, you need a plan that will give you steady and
assured returns that are not dependant on the market conditions. Bondsurance is
the ideal plan to beat the ups and downs around you. It provides safety by giving
you a guaranteed return on your investment. It also provides a life insurance
cover to ensure the financial security of your loved ones. Not only these, it also
gives you two tax benefits at the same time.
Retiresurance
Idbi fortis retiresurance pension plan is your ideal investment partner that helps
you enjoy life post retirement. It is an extremely flexible plan that allows you
to conveniently save for the golden years by offering you a wide choice of
investment option to grow and multiply your wealth.
e. Tax benefits:
• Tax saving under sec 80ccc.
• One third of the retirement corpus can be commuted tax-free on vesting under
sec 10(10A).
f. Hassle-free sign-up:
Pure investment plan without the requirement of a medical test.
Why Retiresurance:
The earlier generations may not have had a formal retirement plan, but they had
relatively fewer consumption needs. It was rare to find people who had shifted
through several jobs in the course of an active career. As a result, pensions and
gratuities issued by their employers were deemed sufficient. Times have changed
now, and in most contemporary industries, few employers provide for a lifelong
pension. This is coupled with the high incidence of lifestyle diseases like
diabetes, blood pressure and heart problems. The improved medical technology has
increased longevity, but along with it the cost of healthcare has increased
manifold. Thus managing finances during retirement would be extremely tough, if
one hasn’t planned for retirement. The best way to enjoy the good times in your
golden years would be, to build your finances in advance for retirement.
IDBI Fortis Retiresurance™ Pension Plan is an effective instrument that will help
you achieve this objective. It not only allows you to conveniently save for the
golden years but also offers you a wide choice of investment options to grow and
multiply your wealth. The Plan is extremely flexible and offers several choices so
as to suit your savings habit and investment risk preferences.
The IDBI Fortis Retiresurance™ Pension Plan can thus be your ideal investment
partner in ensuring a happy retirement.
Its recruitment procedure is very easy. A person with high educating and well
experience can be recruited after a personal interview. After the training program
is completed the Financial Consultant has to appear for the pre-examination
conducted by IRDA. As he clear the exam he provides a license, which is the proof
of a legalized Financial Consultant, which permits him to deal in his insurance
business.
RECRUITMENT PROCESS:
Steps in recruitment of Financial Consultant
Approach to the likely person:
To recruit an advisor, it is necessary that he should get the information about
such a kind of opportunity. The information is conveyed to the potential client
according to their need. The client can be approached in different ways through
various medium. The most popular media are:
Emails
Flyers
Messages
Tele calling
Why to get more reliability, the database is stored in the computer in the form of
a database. This database used so as to contact the client at regular interval of
the time and for proper communication.
Follow up as per conditions:
Clients are needed to be followed up necessarily as per required conditions. The
database which has been feed in to the computer is used to follow the clients. The
purpose of following up the clients is to:
Invite them for training
Write the online test
Providing the license
Getting policies from client
It makes the clients to have a good initiation.
Modes of Contact
Personal Contacts
References
Phone Calls
Guidance as per Deputy Distribution Manager
Wouldn’t you like to be the person whom people thank when they have successfully
managed to fund their children’s higher education, retire comfortably or to build
personal wealth over the long term?
Partners in Progress:
We strongly believe that our success lies in your success. Hence, we will support
you with:
Customer-centric and easy-to-sell Innovative Products
Investment Expertise
Customized Training Programmers Essentially,
We will equip you with all the processes and tools necessary to create multiple
sales which in turn will lead to your success in business.
Benefits
By joining the IDBI Fortis team, you get associated with one of the most respected
names in the financial industry. Additionally, you can:
1 Ensure a better lifestyle for you and your family
2 Augment your regular income
3 Gain membership to our prestigious clubs
4 Earn unlimited rewards and recognition
RESEARCH METHODOLOGY
Research:
Is a process of collecting, analyzing, interpreting and summarizing in a
significant manner for the purpose of framing out necessary conclusion and
findings of data perceived and formulated for deriving out the meaningful
information? To carry our research necessary telephonic calls needed to be done,
suitable appointments were to be fixed and therefore market survey is to be
followed. Research is a common language refers to a search of knowledge. Research
is scientific & systematic search for pertinent information on a specific topic,
infect research is an art of scientific investigation. Research Methodology is a
scientific way to solve research problem. It may be understood as a science of
studying how research is doing scientifically. In it we study various steps that
are generally adopted by researchers in studying their research problem. It is
necessary for researchers to know not only know research method techniques but
also technology.
The scope of Research Methodology is wider than that of research methods. The
research problem consists of series of closely related activities. At times, the
first step determines the native of the last step to be undertaken. Why a research
has been defined, what data has been collected and what a particular methods have
been adopted and a host of similar other questions are usually answered when we
talk of research methodology concerning a research problem or study.
A research design is defined, as the specification of methods and procedures for
acquiring the Information needed. It is a plant or organizing framework for doing
the study and collecting the data. Designing a research plan requires decisions
all the data sources, research approaches, Research instruments, sampling plan and
contact methods.
Objective of training:
As you all know Financial Consultant is the backbone for Insurance Co. This report
show that how to recruit the Insurance Agent and Financial Consultant. To
understand insurance and recruitment of capable life insurance advisors for growth
prospects. To know what are the perception of the consumer about IDBI Fortis Life
Insurance Co. Ltd. To know the standing of the IDBI Fortis Life Insurance Co. Ltd.
in Bangalore City.
Process:
Methodology or process involving in the Research followed during the course of
summer training is as follows: -
A) Collection of data:
Data is collected from various customers through personal interaction. Specific
questionnaire is prepared for collecting data. Data is collected with mere
interaction and formal discussion with different respondents. This is an important
aspect in formulating the objective of research process where the data is
collected via two processes: - i) Primary Sources and ii) Secondary sources
i) Primary sources:
Where the data is collected primarily by interviewing and personal observation and
is original in nature and accurate to the considerable extent. These data are
collected first time as original data. The data is recorded as observed or
encountered. Essentially they are raw materials. They may be combined, totaled but
they have not extensively been statistically processed. For example, data obtained
by the peoples.
ii) Secondary sources:
Where the data is obtained from some published and printed sources such as
newspaper, magazines, websites and so on.
Sources of Secondary Data:
1. Official Publications:
Office Product Brochure and annual report of company
Sampling:
Sampling is a process of obtaining a number of individuals taken a base for the
entire population since entire population cannot be asked about the necessary
objective upon which a questionnaire is put forth needed for the responses to be
derived for the purpose of generation of facts and customer view point regarding
their perception of particular product or services.
There are two type of sampling – i) Random Sampling and ii) Systematic sampling.
Random sampling: -
Random sampling is a process of selecting the sample size randomly and no choice
or preference to be made about the selection of respondents for the market survey
and questionnaire to be put forth against him. Here, Random sampling being adopted
by me. A simple random sample gives each member of the population an equal chance
of being chosen. It is not a haphazard sample as some people think! One way of
achieving a simple random sample is to number each element in the sampling frame
(e.g. give everyone on the Electoral register a number) and then use random
numbers to select the required sample. Random numbers can be obtained using your
calculator, a spreadsheet, printed tables of random numbers, or by the more
traditional methods of drawing slips of paper from a hat, tossing coins or rolling
dice.
Systematic sampling: -
It is a sampling where the limited number of selected respondents is figured out
based on some criteria so that only those respondents can be asked for the purpose
of filing questionnaire. This is random sampling with a system! From the sampling
frame, a starting point is chosen at random, and thereafter at regular intervals
Period of Study:
This study has been carried out for a maximum period of 2 Months.
Sampling Area:
The sampling areas of this research are Bangalore City.
MARKET SURVEY
Q.1. What do you mean by insurance?
From the survey it was drawn that life insurance is more a protection of human
asset value against uncertainty and a sum received after death both (conferred by
60 respondents) where it is a protection of human asset value against uncertainty
(being accepted by 23 respondents). Life insurance is a service involving in a sum
received after death these prerequisites as depicted by remaining 17 respondents.
The following depicted this:
Protection of human asset value against uncertainty 23
Tax benefit device 17
Both 60
It has been observed and applied as a Life insurance is an essential service and
should be applicable to everyone, as favored by considerable 74 respondents where
it is not essential to an extent by 26 respondents from the summer training
project survey by putting forth the set questionnaire.
When further enquired about the qualification of respondents, it was found that
44% of the respondents were graduates, 46% were post graduates and remaining 10%
were of higher secondary out of total 100 respondents. Further depicted in the
following tabular representation:
Post graduate 46
Graduate 44
Senior secondary 10
Further, the age qualification for agency recruitment, it was found that 64%
respondents were belonging to 18 – 25 age group, 25% were belonging to 25 – 35 age
group where as 5% to 35 -45 age group and remaining 6% to above 45 age group. Also
depicted in the following tale mentioned below:
18-25 age group 64
25 – 35 age group 25
35 – 45 age group 5
Above 45 age group 6
Respondents had different views about the dissatisfaction from the present status
of working or occupation. Dissatisfaction has been depicted in a table below and
graphically above:
Q.6. Would you like to know about a career in insurance advisor ship where you can
fulfill every desire of your life?
When asked about whether they would like to know about a glorified career in life
insurance agency where they can fulfill any and every desire of their life, 68
respondents agreed while 32 respondents said No and will see later sometime in
future. It has been depicted that life insurance sector should be promoted at the
wide extent as it contribute to the economy as a useful source beneficial for both
nation as well as citizens.
Q.7. Do you perceive that insurance business is a noble service oriented business?
Q.8. Would you like to become or opt for insurance advisor under esteemed and
prospering organization IDBI Fortis Life Insurance Co. Ltd.?
14 Respondents agreed to join IDBI Fortis Life Insurance Co. Ltd. and come to the
company for more information. People are highly dissatisfied from the earning,
status and living standard they are sustaining at present and would definitely
like to make some additional source of earning and for this agency for life
insurance would prove a boon.
Q.9. Do you agree that the insurance business is a growing industry and will grow
and rapid pace in future?
From all 100 respondents, 84 agreed that life insurance sector is a growing
concern and will grow at a rapid pace in future where as 16 took as a mere
stagnant industry. Financial services are growing at a tremendous pace as people
are urging to make their investment in lucrative opportunities and therefore
insurance sector is playing a vital role in educating the people to make their
investment which could secure their future, needs and living despite some fatal
calamity that might or might not occur.
Q.11. What do u feels about “IDBI Fortis Life Insurance Co. Ltd.?
SWOT ANOLYSIS
• Strengths:
IDBI Fortis Life Insurance Co. Ltd. offers a range of individual and group
insurance solutions
Partners having experience in different markets of the world.
Synergy with exiting operations
Expertise in the field of insurance
Professional management
Good Customer service
Create a brand name
Life insurance industry is a rapid growing and a nobler service industry
IDBI Fortis has the financial expertise required to manage your long-term
investments safely and efficiently
• Weakness:
Low capital base
Yet to build strong distribution network
Cannot tap rural market
Other co. is prevalent and sustains even today a major source of population
Low number of offices and network and number of life insurance agents
Lack of knowledge and expertise
• Opportunities:
Untapped market
Banks ready to tie up for as a readymade distribution network for a
small fee.
Still the number of companies are few and company has every capabilities to
grow and forward its performance areas to the widest
• Threats:
Large distribution network of other insurance company.
Decades of experience and brand name of some company.
People are hesitant to invest and put their hard earned money to the private
life insurance company with the fear of getting lost.
Belief towards LIC as it is a government corporation phobia is continue to
surmount the people of India despite lots of flaws and development and
liberalization of life insurance.
Illiteracy and unemployment also pose threat.
Rising real estate industry also pose threat as people are investing a bulk
of their money over to that industry.
CONCLUSION
Summer training is a best example for a trainee to learn about the company
working, corporate culture under which he is operating the functions. IDBI Fortis
Life Insurance Co. Ltd. is a life insurance company under which I gained a
significant knowledge with respect to life insurance, its importance and
applicability as well as undertook the task to recruit Insurance Advisors which is
conductive for the company to grow with more prosperity. What I taught in the
management institute utilized them fruitfully leading to the best advantage to the
company and to the best experience for mine.
At far I can conclude that life insurance is a noble service which is very
important for every citizen to learn and realize its importance because this is
the only source which can remain the status where one is with the family bread
earner and ever when he is not.
With the growing financial sector I would like to choose this industry for my
future career advancement and as an opportunity to service this industry.
RECOMMENDATIONS
Following are suggestions made for the benefits and augmentation of the sound
working of the company – IDBI Fortis Life Insurance Co. Ltd.:
1. Need to train and develop life insurance agents with more comprehensive
knowledge and skills to counter every queries of the customer.
2. It is suggested that company should not left any stone unturned towards
sound advertisement and promotional measures on every section whether it is
printed, media or air via radio. Company needs more Advertisement for more growth.
3. It is also suggested that skilled management graduates need to be places on
sales and marketing of financial services who can render their best ideas for the
accomplishment of the company goals and objectives to the best extent.
4. Also, care need to be taken that every customer’s grievance should be met
with delight whether before purchase or after sales.
5. There should be an expansion measure for more offices and
6. Location of more centers for offices of the company be established sop that
company may grow its network.
7. There should more advanced measures are required to develop to capture the
needs of customer so that they can be inspire and motivated to invest in the life
insurance products being provided by the IDBI Fortis Life Insurance Co. Ltd.
Life insurance Products should be made flexible so as to suit every section of
society.
BIBLIOGRAPHY
Following are sources which helped me during my summer training:
COMPANY’S PRODUCT BROCHURE:
BOOKS:
KOTHARI C.R.: Research Methodology Management, 3rd Edition
KOTLER PHILIP: Marketing Management” 11th Revised edition ,2002
GUPTA S.P.: Statistical Methods “Thirteen revised edition, 2001
MAGAZINES:
India Today
Business World
REFERENCES
Websites: -
www.idbifortis.com
www.irdaindia.org
www.liccouncil.org
www.businessconnect.com
QUESTIONNAIRE
Name: - ……………………………………………………………
Age:- ……………………………………………………………
Location: - ……………………………………………………………
Occupation: -……………………………………………………………
Q.9. Do you agree that the insurance business is a growing industry and will grow
and rapid pace in future?
a) Yes •
b) No •
Q.10. Do you favor the privatization of insurance by the Government where a
significant number of companies now in the market for insurance to the customers
with the alliance of multinationals?
a) Yes •
b) No •
Suggestions: -
1. ……………………………………………………………
2. ……………………………………………………………
3. ……………………………………………………………
Q. 11 What do you feel about “IDBI Fortis Life Insurance Co. Ltd.?
__________________________________________________________________________________
_________________________________________________________________
BAJRANG KAUSHIK
Signature:
IDBI FORTIS LIFE INSURANCE CO. LTD.