Amanda R.

Owen

Summary

Experienced Recruiter / Account Manager / Customer Service Representative and Network

Professional focusing on providing superior customer service while helping
candidates/clients across a variety of industries including: Information Technology,
Engineering, Financial, Healthcare and Industrial.

Over 10 years of experience as a top performer in the Sales and Customer Service Industry

Proven experience in building and maintaining candidate/client relationships across a

variety of industries

Highly tuned time management, prioritization, and organizational skills used to achieve
professional goals

Excellent follow through

Qualification, rate negotiation and closing skills

Proficient in Microsoft Word, Excel, PowerPoint, Internet navigation, social media, CRMs,
ATSs (JobDiva, Taleo, PeopleSoft, Compas, SmartRecruiter), and Excel for managing a
customer base as well as for creating reports and client proposals.
Accomplishments

First out of 5 recruiters and account managers previous to me to break into a new account
and make a bluebird placement in my first 60 days while at LINK Technologies (2015)

Working together with the Director of New Business Development and made the largest
perm placement in company history that was also a proactive deal- $42,000 permanent fee
(2013)

Acquired one new client via the relationship built with a candidate and rekindled a business
relationship with two other clients while in a recruiting role (2013)

Set the company record for most new qualified business leads on a continuing monthly basismost leads generated in a month was 82 new leads (2013)

While managing a full desk as an Account Specialist / Recruiter, successfully placed 4-6
candidates per month

Ranked 33rd in the state of North Carolina for top sales (2012)

Received Certificate of Excellence recognizing outstanding performance of 235% Written

Dollar Improvement (2009)

Finished 1st in the district for Top Sales at 170% (2008)

Finished in the Top Ten for Top Sales at 106% (2008)

Finished 4th in the district for Top Sales at 122% (2007)

Professional Experience
LINK Technologies (Westminster, CO)
January
2015Present
Account Manager / Sr. Technical Recruiter

Full life cycle recruiting of active and passively looking professionals from sourcing to onboarding and following up with hires in the Technical industry

Directly engage with consultants, candidates and hiring managers

Post and manage job requirements to online job boards such as Dice, Monster, Smart
Recruiter, etc.

Organize, plan and implement creative proactive recruiting strategies

Utilize social networking and career websites to source potential candidates

Interview, negotiate and screen prospective candidates via phone/Skype and in-house to
"Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to
reach their potential."
John Maxwell

Amanda R. Owen

assess skill sets

Develop and maintain a strong pipeline of qualified talent using ATS (Compas)
Responsible for all new hire on-boarding
Generate leads and market intelligence to enhance LINKs new client development efforts in
the Greater Denver area
Build relationships to gain industry knowledge and obtain referrals and new business
opportunities
Built and maintained rapport with contractors by taking them on contractor lunches, coffee
meetings, etc.
Responsible for lead follow-up and new business development
First out of 5 recruiters and account managers previous to me to break into a new account
and make a bluebird placement in my first 60 days

Synergy Computer Solutions, Inc.

May 2014 January 2015
Technical Recruiter / Remote

Full life cycle recruiting of technical professionals from sourcing to on-boarding and
following up with hires in the Automotive, Healthcare, and Pharmaceutical industries

Directly engage with consultants, customers, MSP Specialists, and hiring managers

Post and manage job requirements to online job boards such as Dice, Monster, Smart
Recruiter, etc.

Managed candidate base and all on-boarding / new hire documents using Taleo

Organize, plan and implement creative proactive recruiting strategies

Utilize social networking and career websites to source potential candidates

Interview, negotiate and screen prospective IT candidates via phone/Skype to assess skill
sets

Managed candidate /employee profiles using ATS (Taleo and SmartRecruiter)

Verified candidate references

Manage sub-contracting vendors that assist with open requisitions

Negotiated and executed MSAs, LOEs and NDAs

Deliver quality candidates to direct clients through vendor management system (VMS) such
as IQNavigator and Fieldglass

Develop and maintain a strong pipeline of qualified IT talent

Generate leads and market intelligence to enhance Synergys new client development efforts
in the Greater Denver area

Build relationships to gain industry knowledge and obtain referrals and new business
opportunities
ConsultNet (South Jordan, UT)
January 2013 January 2014
Technical Recruiter

Achieved staffing objectives by candidate recruitment and retention: source, evaluate, and
review potential IT candidates utilizing cold calls, job boards, social networking and internal
database, ATS (JobDiva), etc.

Sourced and staffed IT candidates in the Financial, Healthcare and Hospital,

Telecommunications and Security fields, as well as in Government contracts that required
Security Clearances
"Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to
reach their potential."
John Maxwell

Amanda R. Owen

Interviewed prospective IT candidates via phone/in person/Skype to assess skill set, work
history, and salary requirements
Developed and maintained a strong pipeline of qualified IT talent to submit to current and
future client base
Selected well-matched candidates to fulfill client job orders and maintain on-going contact
with IT professionals currently on assignment to ensure exceptional customer service
Resolved any customer service issues quickly and efficiently to maintain the highest level of
customer satisfaction
Responsible for all new hire on-boarding paperwork- I9s, e-Verify, W4s, etc.
Verified candidate references
Generated leads and market intelligence to enhance ConsultNets new client development
efforts
Maintained relationships with candidates to gain industry knowledge and obtain referrals
and new business opportunities
Working together with the Director of New Business Development and made the largest
perm placement in company history that was also a proactive deal- $42,000 permanent fee
Acquired 1 new client and rekindled 2 client relationships
Source, evaluate, and review potential IT candidates utilizing social networking and internal
database, referrals, and more
Built and maintained rapport with contractors by taking them on contractor lunches, invited
them to company picnics and events, sent personalized cards, etc.
Built relationships to gain industry knowledge and obtain referrals and new business
opportunities
Participated (volunteered) in 3 focus groups in order to help resolve company growing pains
and improve processes and procedures
Created PowerPoint presentations for Executive leadership

Professional Staffing Resources & Medical Professionals (Murray, UT)

August 2012 January 2013
Account Specialist / Recruiter

Achieved staffing objectives by recruiting and evaluating job candidates; advising managers;
managing relocations and intern program

Established recruiting requirements by studying organization plans and objectives

Met with hiring managers and Human Resource directors to discuss requirements and
business needs

Sourced and placed candidates in the Financial, Mining, Safety and Compliance, Medical,
and light Industrial industries

Built applicant sources by researching and contacting community services, colleges,

employment agencies, recruiters, media, and internet sites

Interview prospective candidates via phone and in person to assess skill sets.

Verified candidate references

Responsible for all new hire on-boarding and documentation

Payroll responsibilities which included weekly missing timecard reports, correcting payroll
and timecard mistakes, obtaining management approval, timecard submission to Accounting
Department

Responsible for employee corrective actions and termination

Responsible for administrative duties including but not limited to: formatting resumes,
"Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to
reach their potential."
John Maxwell

Amanda R. Owen

creating candidate/contract employee file, obtaining and documenting important documents

such as I9 eligibility forms, W2 documents, e-Verify, employee identification, direct deposit
forms, and more utilizing PeopleSoft
Maintained rapport with community services, colleges, employment agencies, recruiters,
and media.
Trained new recruiters
Averaged 4-6 placements per month

Fifth Third Bank (Banner Elk, NC)

March 2011 August 2012
Senior Customer Service Representative

Provided excellent customer care to customers regarding daily transactions, addressing

inquiries, and problem resolution in accordance to bank policies

Referred customers to the appropriate business partner for products and services uncovered
during business interactions and/or conversations

Developed rapports with customer base, greeting by name, knowledgeable of account

ownership, responsive and timely with correspondence and problem resolution

Handled customer and business customer problems with professionalism, directing more
complex issues to platform personnel

Maintained personally a balancing record that is in line with policy and have the ability to
find and correct outages and enlist help as needed for more difficult errors

Provided extensive cash handling on a daily basis, which requires the ability to perform
advanced math functions

Performed daily office responsibilities, which included; answering multi-line phone line,
voicemail, scanning, copying, faxing, pre-screening of customer base for use of promotion of
products, Word, ACE and RAFT programs.

Assisted with data collection for completing reports used for auditing purposes

Made sales calls to customers to promote bank products and services

Ongoing education and training of banking policies and procedures via e-Learning modules
Mountain Times Publications (Boone, NC)
October 2010 February 2011
Marketing Consultant

Sold advertising in a business-to-business environment as a consultant to customers. Using

consultative problem solving to help customers create advertising plan for their business
along with creating advertisements that capture and create a compelling reason for
consumers to buy from them

Cultivated professional selling skills, such as establishing rapport, discovering and assessing
customer needs, handling objections, managing customer relationships, and retention of
delinquent accounts as well as collections

Email, Word, Excel, and vision data utilized daily for managing customer base as well as for
creating customer contracts and proposals

Performed other office/administrative duties such as writing customer

orders/documents/contracts on a daily basis

"Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to
reach their potential."
John Maxwell

Amanda R. Owen

Pitney Bowes (Farmington Hills, MI)

September 2007 January 2009
Sales Executive

Sold in a business-to-business environment as a consultant to customers offering a full line

of Global Mailing solutions and services including efficient preparation and management of
documents, packages, mail and other forms of messaging, in both physical and digital form.
Using consultative problem solving to create new solutions, customized products and
services and paradigm changes

Built and executed strategic account penetration plans by mapping the process for doing
business with customers in a protected territory

Cultivated professional selling skills, such as establishing rapport, discovering and assessing
customer needs, relating benefits to product features, handling objections, managing
customer relationships. Also have to understand and use financial data to plan and make
strategic and operational choices and decisions

Required to demonstrate the ability of goal setting, time management, and organizational
skills while achieving a set quota

CRM, Email, Word, and Excel used daily for managing a customer base as well as for
creating reports and customer proposals

Performed other office/administrative duties such as fax, scanning, copying legal

documents/contracts on a daily basis
Davison Athletic Club (Davison, MI)
July 2003 July 2007
Assistant Director of Membership Sales and Services

Provided tours of club with prospective new members as well as advertisers

New membership sales and membership retention

Management of member accounts, diagnose and retention of delinquent accounts as well as

collections

Resolved any customer service issues quickly and efficiently to maintain the highest level of
customer satisfaction

Recruitment of potential new members

Creation and implementation of marketing programs and incentives

Responsible to work together with vendors to create and manage all advertising promotions

Creation, management and distribution of all club newsletters, member communications,

and brochures

Assist with merchandising programs and advertising with media relations and vendor co-op
advertising for commercials and inserts for bulk mailings and newspaper ads; donations;
promotion of activities offered throughout the club; website management

Responsible for some administrative duties including but not limited to: membership
contracts, creating new member files, putting together new membership folders, obtaining
and documenting important documents such as EFT forms, DL, Emergency contact
information and more

Responsible for assisting with management duties including but not limited to- sourcing and
interviewing prospective staff, training, mentoring, etc.

Participated in all PR and Community events to promote the club and its services

"Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to
reach their potential."
John Maxwell

Amanda R. Owen

Premier Designs (Davison, MI)

November 2002 December 2006
Independent Sales Representative

Develop cliental via referrals from doing home shows and book parties through Premier
Designs, manage all facets of business including booking shows/presentations, monetary
transactions, customer and corporate returns and exchanges, keep records of taxes,
mileage, customer orders, inventory of products and incentives

Education / Certifications
University of Michigan (2010 Present)
Bachelors of Business Administration, Marketing and Management
Baker College (2009)
General Studies
Genesys Regional Medical Center (2000)
EMT Basic Certification
Graduated Saludatorian
Western Michigan University (1999)
General Studies

"Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to
reach their potential."
John Maxwell