Professional Documents
Culture Documents
Sagar Bansal
MGG 650 Consulting Best Practices
place. She established connection with the very experienced personnel on the shop
floor named Janovich. With these encounters she understood the crux of the problems
faced by SKS such as scheduling work done outside the computerized system,
shortcuts taken as alternatives to avoid computerized system. She also realized the lack
of communication between the departments within SKS. Though her progress in this
second phase was slow but it was gradual and she was now hitting on the right doors
and understanding the core nature of the problems.
Maria Chen and the consulting team at the upcoming Steering Committee
Considering the present circumstances where Maria Chen and consulting team having
made slow progress, are behind the originally anticipated progress. They should accept
full responsibility of the slow progress but at the same time they should also present the
positives which the team gained from the second phase of the 6 weeks. Maria Chen
should acknowledge that her pre-mature idea of only concentrating on building the
spreadsheet model was not a good idea. But she should not stop there, she should
emphasize the progress made after the initial phase and also highlight the future action
plan and the revised completion date of the project. It would be credible if they use
consulting terminology to explain their future course of action. I would suggest them to
use the Kolbs cycle which would be to analyze the core problem identified, then reflect
on the problem, after which they need to draw conclusions and document the learning
from the reflections. After that they should organize team meetings to get the teams
opinion on the learning and assign individuals to specific tasks. After this stage they
would need to focus their attention on tactful experimentation. During this process there
needs to be a lot of analysis done to understand the effect of the changes made. Once
everything looks good, they should implement the experiment as permanent change.
There should be appropriate training provided to the employees involved with the
process change and also proper documentation of the same. This process would help
Maria Chen and the consulting team look good in front of the Steering Committee.
Sagar Bansal
MGG 650 Consulting Best Practices
Lessons on consulting that can be drawn from the case
The engagement between Deloitte & Touch consulting group and SKS Manufacturing
offers a number of invaluable lessons in the field of Workforce Engagement, Project
Management, Negotiations, team work, communication, and modes of problem solving.
The case also discusses the important role played by leaders from both the sides. It
also throws light on how communication is important within any organization and with
the clients. The case also emphasized the need for selecting the team of personnel who
will be representing your company to the client. The team selection should be done in a
balanced way. Proper balance should be maintained between experience and skills.
There should be more focus on the core competencies which would be helpful in
engaging with the clients. The team should have a both technical knowledge and skills
to be able to successfully complete the project. The case also brought about important
lessons on effective time management and resource management. The case also
brings out important learning on planning and execution process followed by consulting
companies and how the two processes could potentially lead to extremely unfavorable
outcomes if not dealt at the right time and by the right people.