Exclusive.multibriefs.com, (2014). MultiBrief: When the customer is wrong. [online]
Available at: http://exclusive.multibriefs.com/content/when-the-customer-is-wrong [Accessed 1 Oct. 2014]. Harzing, A. and Ruysseveldt, J. (2004). International human resource management. 1st ed. London: Sage Publications. Salanova, A. and Kirmanen, S. (2010). Employee satisfaction and work motivation. Unpublished Bachelor Thesis, Mikkeli University of Applied Sciences, Finland, 81. Zhang, J., Joglekar, N. and Verma, R. (2012). Exploring resource efficiency benchmarks for environmental sustainability in hotels. Cornell Hospitality Quarterly, 53(3), pp.229--241.