INTERNSHIP REPORT ON PTCL

Pakistan Telecommunication Company Limited,

PREPARED BY

Muhammad Asim Rashid

MBA-HRM SESSION 2005-2007
DEPARTMENT OF MANAGEMENT SCIENCES
Alama Iqbal Open University Islamabad

EXECUTIVE SUMMARY
His report is a necessary part of MBA degree program. Department of management sciences of

My learning experience with PTCL begins with my joining from March 28, 2006 to may 01, 2006
I would like to highlight this that my experience with PTCL was very memorable and full of
HRM practices are described in relation with their functions to improve performance. After
After the detailed description of PTCL’s HRM practices some recommendations are given to re

INTRODUCTION
Even years into a new century, the telecom sector of world finds itself at crossroads after
So far PTCL is the sole land line service provider of Pakistan. PTCL is the giant of Pakist
Pakistan is amongst one of the leading nations in the region where the telecom sector refor
Telecom sector has emerged as the largest recipient of FDI in Pakistan during the last few

BRIEF HISTORY

Pakistan Telecommunication Corporation (PTC) set sails for its voyage of glory In December
Similarly, Mobilink also plans to invest $500 million in 2008-09 for improvement of quality
During the last four years Pakistan’s telecom sector has experienced unprecedented changes
It is viewed that stiff competition, squeezing profit margins and lack of investment resour
Despite a difficult time for Pakistan economy, generally the telecom sector exhibited posit

Pursuing a progressive policy, the Government in 1991, announced its Plans to privatize PTC
As telecommunication monopolies head towards and imminent end, services and infrastructure

Internship Report post-monopoly era with deregulation of the sector in January 2003. On the
PTCL is in process of enhancing organizational and business Proficiency through vertical in
Pakistan Telecommunication Corporation (PTC) took over operations and functions from Pakist
Pursuing a progressive policy, the Government in 1991, announced its plans to privatize PTC
In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL mo
PTCL launched its mobile and data services subsidiaries in 2001 by the name of Ufone and Pa
As telecommunication monopolies head towards an imminent end, services and infrastructure p
Last Year, in middle of 2005 Government of Pakistan had decided to sell at least 26 percent
There have been various changes in the company due to privatization. Such examples include

Historical Background

Posts & Telegraph Dept. established Pakistan Telegraph & Telephone Deptt. Pakistan Telecom
PTCL is currently the largest telecommunication services provider in Pakistan. It possesses

CURRENT SITUATION OF ORGANIZATION

After having brief introduction from past end of PTCL now we move towards the current situa

Structure of organization Technical & operational Net work Services provided by PTCL Financ
Structure of organization
An Organizational Structure clarify the roles of personnel of an Organization and to determ
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Internship Report Presidents (EVPs) like EVP (Finance Central), EVP (Marketing), EVP (HR Ce
There are also Regional Heads (General Managers) to head PTCL Regions then come the Senior
In non-gazetted staff there are Engineering Supervisors Operations /Switching /Power plant
All the staff is recruited by the HR Department headed by SEVP HR. The HR experts are respo
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MAIN OFFICES

The Head Office of Pakistan Telecommunication Company Limited is situated in Sector G-8/4,

PTCL MAIN AGENDA FOR ACHIEVING GOAL

The Pakistan Telecommunications Company Limited (PTCL), has mad an investment of US$ 50 mil
The consortium of nine leading telecom operators signed the Construction and Maintenance Ag
The cable design covers a distance of almost 14,000 kilometers and the system is likely to
PTCL and the other members of the consortium intend for this system to meet the ever growin
The nine companies that form the consortium include Bharti (India), Etisalat (UAE), France
Sher Bahadar Khan, Executive Vice President of PTCL stated that this project was an importa
He stated that this project will also play a pivotal role to provide effective resilience t
Earlier, the Chairman of the Interim Management Committee of the IMEWE Consortium, Mr. K P

Technical & Operational Net Work

Telecommunication Authority (PTA) issued a license to Pakistan Telecommunication Company Li
Switching Technology
There are 7 different kinds of switching technologies currently operational in PTCL network
With these different switching technologies PTCL is running its huge network and providing

Current PTCL Network

Installed capacity Working connections Total exchanges Telephone density per 100 population
4,405,161
2962 2.9 242 154 387,490 2092 1898 4591km 127.2km 3241km
These are few basic facts about PTCL network. So taking over from posts & Telegraph Departm
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TECHNICAL AND OPERATIONAL MILE STONES

PTCL is continuously improving its network. During the year 2007 PTCL installed capacity wa
Computerized Fault Management System
This feature of PTCL improved network & is being used to register & rectify Land Line Fault
Launch Of IN Platform
To augment the capacity and introduce additional value added services a new Intelligent Net
Optical Fiber Junction Access Network
To further support the launch of new services the optical fiber junction access network has
This was the brief introduction of PTCL network now we move further and develop our underst

SERVICES OF PTCL
Pakistan Telecommunication Company Limited not only Provides Conventional telephone facilit
Services for Consumers
These services are basically for the common users (Individual/home users) those use telepho
New Telephone Connections:
As mentioned earlier, PTCL is presently the only telecom company, who provided fixed-line t
Broadband
Broadband Pakistan is now available in over 167 cities/towns including Lahore, Karachi, Isl
With the option of subscribing to the speed of (1Mbps, 2Mbps,) and (4Mbps) packages, you ca
Calling Card
Calling cards are available at all PTCL Customer Service Centers, Ufone franchisees, Vfone
Conference call
PTCL Conference Call is designed to enable PTCL customers to make more than one call at one
Dial-up Vfone
PTCL Vfone Connection comes with CDMA 2000 1x technology (phone model dependent feature) wh
EVO Wireless
Experience the evolution of the broadband revolution with PTCL Evo - the ultimate solution
PREPAID CALLING CARDS:
PTCL calling card is the most popular choice of millions of customers all over the country.

Comes in easily affordable denominations of Rs. 100, 250, 500, 1000 and 2000. Easily availa
How to use it:

Scratch off the security coating on the indicated strip to get your card Pin Number.

Dial PTCL’s toll free number 1010 from any digital phone. Dial 1 for Urdu & 2 for English I

For International Call Dial 00+CountryCode+CityCode+PhoneNumber+#.

E-BILL PAYMENT
Billing system is a part of customer services so providing connivance to its valuable custo

The basic concept of the service is to provide billing solution to PTCL customer. The same
Through these cards customer can pay his bill on phone. No additional charges for bill paym
DIGITAL FACILITIES:
PTCL offers a variety of features to digital exchange customers like:• • • • • • • • Hotlin

Prepayment Telephony Services (PPT)

With the changing trends most telecoms are diversifying their services towards Prepaid solu
Target market Target market for the service can be segmented as follow:

Budget conscious subscriber Subscriber avoiding bill-depositing hassles People requiring ca

Features: • • • • • • • • • Account number recharging Outgoing call pin setting Cancel out
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SERVICES FOR CORPORATE CUSTOMERS
PTCL is striving hard to facilitate its valued corporate customers at each level of service
IN BASED VALUE ADDED SERVICES • • 0800-Toll Free PTCL Calling Cards Domestic And Internatio
VALUE ADDED SERVICES • • • • • Universal Access Number (UAN) Universal Internet Number (UIN
• •
• • • • • •
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Universal Access Number (UAN):

UAN (Universal Access Number) service is ideal for organizations Engaged in marketing of pr
•
Voice Messaging Service: (VMS)
With PTCL Messaging Service, you can have all for (or Desired) calls recorded when you are
•
Security of message is ensured against eavesdropping through subscriber controlled password
•
PTCL VMS is designed for those who do not want to miss a call or Fax because that can be be
• •
Great for anyone owning a telephone or Fax, at home or business. Much more powerful and fle
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Features • • • • • • Call answer Fax Messaging Notification Capacity 10 messages Free for u
PTCL Messaging Plus:
•
PTCL MESSAGINH PLUS is designed for small and medium business enterprises having problems w
•
PTCL MESSAGING PLUS will definitely handle these problems for you. Advanced messaging featu
•
Essential for time-conscious executives, frequent travelers and Professional groups.
Features:
• Call answer
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Co- Location Centers
Pakistan Telecommunication Company has taken land mark decision to establish co location ce
Target market
• IT companies • Telecom data companies
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Universal Internet Number (UIN) 131
UIN 131 numbering scheme for internet services providers, represent exclusive code to each
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Virtual Private Network (VPN)
Communication is the secret of success in today’s highly competitive market. When it comes
Digital Cross Connect (DXX)
Telecommunication networks are the most important infrastructure elements of any business t
• End to end digital connectivity on digital cross connect network
• • • Country wide as well as global coverage Flexible bandwidth to suit the requirement Be
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Target market
• Corporate customer • Software exporters • Data network operators • Airlines/travel agenci
It is a near broadband experience suitable for household and small/medium sized organizatio
• • • • •
Faster and clear voice Fax and data communication on a single phone PRI provides thirty 64
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FINANCIAL ANALYSIS
Financial analysis of any organization is very necessary for the evaluation and assessment
In the financial analysis of P.T.C.L we will analyze some important information about the c
Current ratio
Current Ratio is an indicator to determine the short term debt paying ability or the liquid
Quick ratio:
Quick ratio or the acid test ratio also performs the same task as is performed by current r
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SUBSIDIARIES AND COMPETITORS
As already mentioned, presently PTCL has to face war with major competitors in mobile phone
SUBSIDIRAY/PRODUCT
COMPETITOR
Multimedia & Broad Band (ISP Product)
There is about 100 competitors of product throughout the country to provide Internet servic
U-fone (Cellular service provider)
There are five competitors of Ufone in cellular phone industry i.e. Mobilink, Instaphone an
PTCL Calling Cards (Product)
Hello Cards, Call Point Cards, Call Mate Cards, Global Telecom Cards.
Wireless Local Loop (V-Fone)
Go CDMA, Wateen Telecom & World Call are the Fixed Wireless Telephone competitors of V-PTCL
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BRIEF INTRODUCTION OF SUBSIDIARIES
UFONE
Launched on January 29, 2001, Ufone is growing cellular operator in Pakistan. Ufone service
U-fone has been a highly successful venture both in terms of subscriber uptake and coverage
Current Situation of Ufone
Ufone has started Sales in all the major cities of Pakistan which include Karachi, Lahore,
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Main Features Both postpaid and prepaid Ufone subscribers can enjoy any/ all Ufone services
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Multi Media & Broad Band (Phone n Net)
Formerly Paknet Limited a fully owned Subsidiary of Pakistan Telecommunication Company Limi
31, 2008).
The Company commenced its business in January 2000 with a balance sheet size of over US $ 7
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COMPETITOR OF PTCL
There is no meager competitor of PTCL in landline but with the growth of telecommunication
Other players in Land Line industry:
Operator Customers
NTC 103,059
Brain Limited 7,376
World Call 11,347
Union Communication 3,500
Naya Tel 13,500
Mobilink
Mobilink is a largest mobile phone company of Pakistan. Mobilink is currently having more t
Telenor
Telenor is another cell phone company it have 17,841,074 subscribers which is 20 % of total
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Warid Tel
Waridtel is also providing cell phone facilities in Pakistan. Waridtel having more then 15,
NEW COMPETITORS
Other than mobile & land line PTCL is facing competition in F.W.T (Fixed Wireless Telephone
Telecard World Call
501,680 468,335
This has added competition for PTCL (1,245,639) in WLL (Wireless local Loop) field.
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BRIEF ON MY INTERNSHIP WORK
During my internship at PTCL I worked in fallowing department of PTCL
Marketing department Customer Care & Customer Services department HR department Revenue dep
Now we move department wise and give brief introduction of each department, and I will expl
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Marketing Department is called a revenue-generating department of an organization. Marketin
So we will move in the pattern describe below: Marketing strategy of PTCL Market segment
1. Marketing Strategy of PTCL
For understanding the marketing department work flow and its function we must have clear pi
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We will briefly discuss below the marketing strategy, product planning, development & manag
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2. Market Segmentation
Basically PTCL segmented its market on two bases • To better implement customer services fe
on the basis of services as: – Telephony – Data – Video
PTCL has segmented its market for its services and products to effectively deal with its cu
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Service vs. Customer Matrix
S.#
A. 1 2 3 4 5 6 7 B.
A. 1 2 3 4 5 6 7 B.
Type of PSTN UAN Tele. 0800 0900 VPN PPCC VOIP Customers M BASIC TELEPHONY & VALU ADDED SER
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3. MARKETING MIX Product Planning:
In PTCL, so far products had been planned and developed by the engineering department and m
Pricing Strategy:
Being a government organization, PTCL is not authorized to determine the prices of its prod
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4. PROMOTIONAL STRATEGY PTCL is using following components of promotional mix for the promo
In promotional mix, PTCL’s main stress is on advertising in print and electronic media. PTC
Sales Promotion: PTCL charges 1/3rd rates on national calls from 06:00 pm – 07:00 am and lo
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•
Personal Selling:
As PTCL is enjoying monopoly in fixed-line telephony, the Company has no Professional sales
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CUSTOMER CARE & CUSTOMER SERVICES DEPARTMENT
PTCL has established its Customer Services Department at different levels the overview of t
Corporate Customer Care Center Customer Services Centers Toll Free Help Lines
Operation Region Level Tehsil Level For Complaint & Enquiry
Now we briefly introduce the functions of these: Corporate Customer Care Center To facili
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This toll free No is used to change the tariff packages of land line, WLL (V-fone), PTCL ph
This facility is also Tol Free & is used to obtain the telephone numbers of some specific s
To register the faulty Telephone complaints PTCL has established a Toll Free No 18 where a
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REVENUE DEPARTMENT
The revenue generated by the marketing department through selling the company services/prod
Bill Printing & Distribution The printing is basically carried out by regional billing comp
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SWOT ANALYSIS OF PTCL
Now we move towards the most important part of the internship report the SWOT analysis afte
STRENGTH
PTCL enjoy monopoly State of the Art International Gateway Exchanges & Satellite Earth
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Large Earnings As described earlier that PTCL with more then 4 million users having greet r
WEAKNESS
Image – Government organization Image – Lack of customer focus Image – Outdated peopl
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OPPORTUNITY
Growth in telecommunication industry More aware and technology understanding consumer –
THREATS
Internet Telephony & other rapidly evolving technologies Expected competition due to th
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My Project
STAFF ROLE OF THE HUMAN RESOURCE DEPARTMENT
The Human Resource department of the company operates in an auxiliary, advisory, or facilit
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POLICY INITIATION AND FORMULATION
The SEVP of the H.R. Department is the individual most actively involved in policy revision
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ADVICE
A major portion of the activities of those engaged in staff personnel work is in the nature
The H.R. Managers and their staffs are expected to be fully familiar with H.R. policy, the
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SERVICE
The service responsibilities of the H.R. department are apparent when one examines such thi
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Control
The H.R. Dept carries out important control functions. It monitors the performance of line
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HUMAN RESOURCE DEPARTMENT FUNCTIONS
H.R. Management activities are carried on both by the staff H.R. Dept and by operating mana
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President of PTCL
SEVP HR
GM HR H.Q
GM HR SOUTH KCH
GM HR NORTH RWP
* GM HR CENTERAL
GM LABOR
GM TRAINING
RELATIONS
S.M TRAINING HRP REGIONAL MANAGER HR
S.M TRAINING LHR
S.E TRAINING R.T.T.S LHR OFFICE STAFF TO R.M HR S.E TRAINING RTTS MULTAN
S.E TRAINING RTTS KARACHI
S.E TRAINING RTTS ISLAMABAD
H.R MANAGEMENT HIERARCHY AT PTCL
* The staff tree for other GM’s HR (South, North) is also same as per GM HR Central.
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TRANSFER, PROMOTION, LAYOFF
For these tasks the H.R. Dept serves primarily in a coordinative capacity. When employees a
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TRAINING AND DEVELOPMENT
On-the-job training and coaching are performed by the line supervisor or by a specially des
• •
Telecom staff College Hari Pur Telecom Staff college Lahore Cantt.
The regional level staffs training schools are also involved for extending training facilit
The types of training being offered are: o Initial training for the new staff generally 03-

Internship Report o Promotion training courses. o Special emergent technology trainings. o

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COMPENSATION ADMINISTRATION
The work of designing and installing a job evaluation program is handled, for the part, by
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HEALTH AND SAFETY
A significant part on occupational health programs is the identification and control of age
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DISCIPLINE AND DISCHARGE
Discipline has two principal meanings. In the first sense it means “training that molds or
The H.R. department commonly assumes the responsibility for formulating the list of necessa
Most commonly, actual approval by the H.R. department has to be obtained before and employe
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LABOR RELATIONS
When a union has been certified by the National Industrial Relations Commission N.I.R.C, as
The H.R. department plays very significant role in labor-management relations. The director
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BENEFITS AND SERVICES
Included under this category are pensions, group life insurance, hospital and medical insur
The actual decision to establish or to expand these programs is nearly always made by top l
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ORGANIZATION DEVELOPMENT
Organization development is a general approach for improving the effectiveness of an organi
Consultants are often involved in OD work they work jointly with management to collect data
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HUMAN RESOURCE PLANNING
Another new function that has emerged in recent years in human resource planning (also call
1) Goals and plans of organization. 2) Current human resource situation including skills in
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EQUAL EMPLOYMENT OPPORTUNITY
Very commonly the Senior Executive Vice President (SEVP HR) in the company bears the major
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PERSONNEL INFORMATION SYSTEM
Today, many organizations have staffs of people trained in mathematical analysis, computers
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HUMAN RESOURCE DEPARTMENT OF THE PTCL:
The PTCL has won repute in the field of land line & WLL services for the domestic & commerc
RECRUITMENT:
The department first determines the need of employees to be hired .The post against each va
TRAINING:
Then the qualified candidates undergo a training period under the banner of Human Resource
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TRANSFER:
Human Resource Department of the company also deals with the transfer of the employees beca
EVALUATION:
The employees are then properly evaluated by different evaluation criteria and procedures i
UNION:
The union plays an essential part for the labor management relation .It bargains with the m
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WORK PLACE TRAINING:
The work place training or on job training (O.J.T) is the key factor of the policies of the
REFRESHING COURSES:
The refreshing courses enhance the potential capabilities of the staff and the performance
PAY PACKAGES:
The packages are also determined by the Human Resources Department. These are determined on
The promotions are on the seniority cum fitness basis .So the qualified and the efficient w
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INFORMATION TECHNOLOGY:
The information system is the core of the operating of the each and every organization. It
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CURRENT HR ISSUES OF PTCL
PTCL offered VSS (Voluntary Separation Scheme) to its regular staff.
Under this program, all regular status employees under the age of 58 as of 15 November, 200
ACHIEVEMENTS THROUGH VSS PROCESS
a) Decrease in Surplus/Not needed staff by 29979 staff members of all categories. b) Decrea

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VSS Process & TimeLine
VSS Announced
Employees Acknowledge Receipt of VSS notification No later than 26 Nov, 2007
Employees calls VSS Support center to report Errors in Personal information No later than 1
15 Nov, 2007
Employees Submit option/Waiver Form to Accept or Decline VSS Post Marked No later than 14 J
Employees Call VSS Support center to confirm Receipt of Option Form After 15 days of submit
PTCL Management Reviews & Accept or reject Applications Within 30 calendar days of Receipt
Employees Receive Letter of Acceptance or Rejection Postmarked No later than 24 Feb, 2008
PTCL Management cuts Settlement Cheque
Employees Submit Completed off Boarding & or Pension paperwork No Later than 15 days After
No Later than 4 April, 2008
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WEAKNESSES:
The Human Resource Department is not up to the mark for the proper appraisal system of the
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Human Resource department lacks trained & related qualified staff and it is very difficult
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RECOMMENDATIONS
The Human Resources should take less time in recruitment and training the staff. Highly qua
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CONCLUSIONS:
No doubt PTCL is enjoying monopoly but the time is came when competition will force company
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Change of Address
Customer Request
Not Verified Customer Verification
Verified
CRS save the balance and Change the Address in Both System (CARES & Single View)
NIC Name of Owner Father’s Name Address Ph No. References
CRC Send Document With Log in which he writes Address or May be Reason

Bills Late Receive / Not Received/Return

Customer Request
Not Verified Customer Verification
1. Address is right, 2. Post is received if yes then who is received give the name of this
Verified
CRC Check the Reason of Problem NIC Name of Owner Father’s Name Address Ph No. References
CRC provide Bill @ that time and take corrective action 1. Change the address 2. Intimate t

Bill Amount Problem

Customer Request
Not Verified Customer Verification
Verified
CRC Check the Billing No Problem NIC Name of Owner Father’s Name Address Ph No. References
Problem Show the Bills or Records of calls CRC Will Make the Adjustment

Activation/Deactivation of Value added Services

Customer Request
Not Verified Customer Verification
Verified 1. If Value Added service is being offered by the PTCL. 2. Is the service already
CRC check the option of package and product.
Request Reject NIC Name of Owner Father’s Name Address Ph No. References
Request accept CRC open the value added service

Change of Package
Customer Request
Not Verified
Customer Verification
Verified 1. Verify user’s previous payments clearance 2. What package user requested?
CRC Check the Old Package NIC Name of Owner Mother’s Name Address Ph No. References
Amount is clear
CRC Change the Package and send the Log

Complaint Registration for Faulty Phone (Land Line)

Customer request (Dialed 18) Complaint registered got Complaint Number
Complaint forwarded to the concerned Eng. Ops on CFMS
Fault not rectified Carried over Fault
1.
Verify Customer Address. 2. Verify Customer Name.
T/No & customer address verification along with Nature of fault
Fault rectified By Line Man
1. Verify Cabinet /DP/Pair. 2. Verify from Switch room. 3. Locate the concerned E.S,L/M 4.
the fault to E.S,L/M
Updated Data base on CFMS Online software (The fault is rectified)
Verification by CFMS by dialing customer T/No
Customer replied the CFMS by pressing 1 on his T/phone set
Customer replied the CFMS by pressing any other digit on his T/phone set
Fault Rectified T/phone is working properly

Staff Request Approval Process

Request rejected
Employee Request for
Leave
Parent SE Operation
Verify Record Leave Balance Record in Master HRIS Data Sufficient Leave Balance in Hand
Leave Balance
Zero
Forwarded to (Regional) Manager HR
Leave Approved
Leave Approved by (Regional) Manager HR
Copy of Approval forwarded to G.M HR for master record (Leave) update.

ORGANIZATION CHART OF PTCL

PRESIDENT & CEO
COMPANY SECRETARY G. M N. S. S
SEVP (I/ AUDIT)
G.M
(I/ AUDIT)
SEVP
(STATE MGMT)
SEVP
(FINANCE)
SEVP
(TECHNICAL)
SEVP
(OPERATIONS)
SEVP
(HR & ADMN) * Detail is on page 51*
SEVP
(IT)
SEVP
(CORPORATE AFFAIRS)
EVP
(Accounts)
EVP
(Finance)
EVP
(Revenue)
EVP
(Dev)
EVP
(Tech & St. Pl)
EVP
(O) H/QTRS
EVP
(O) CENTRAL
EVP
(O) SOUTH
EVP
ITT&R
EVP
I/C
EVP
(Marketing & C/C)
EVP
(Bus. Dev.)
C.E
(RRR)
C.E
(HRM&P) C.E (Co-ord) G.M (T&T) G.M
(PR)
G.M
(Finance)
C.E
Dev (LNW)
C.E (St.Plg) C.E (T&S) C.E (T&NE)
C.E
(M&O-I)
C.E
(M&O) Central
C.E
(M&O) South
C.E
(ITT&R)
C.E
(I/C)
G.M
(Marketing)
C.E
(S&E)
G.M
(CTS&S)
C.E
Dev(S&T)
C.E
(M&O-II)
G. Ms
GTR/LTR-I&II/ FTR/ CTR/ MTR
G. Ms
STR-I, II, III&V/ WTR
C.E G.M
(ITI) KR (IBD)
G.M
(C/Care)
G.M
(Admn)
G.M
(Accts)
C.E
(Proc-I)
G. Ms G.M
(Tech Audit) ITR/NTR-I&II/ RTR/OFS/HTR
G.M
(SNCR) Lahore
G.M (STR-IV)
(S&T) KR
G.M
(Software Audit&Sup)
G.M
OTR IBA
Expert
Telecom B.D
G.M **
(I&I)
C.E
(Proc-II)
MD*
(PTML)
G.M
(R&D Fund)
G.M
Legal ** Advisor C.M.O Expert
HR Telecom. (T&I)
G.M (OFS)
Mntce.
G.M
(Trg & Res)
G.M
Computer
G.M
(TRANS DEV)
G.M
OTR KR
G.M
(MM)
Expert
Data Network
G.M
(Revenue)
G.M
(IT DEV)
G.M
(FAN)IBA
Chief Inspector
(Telecom)
G. M
(ITI) IBA
Principal
(NPGIT&I)
C.E (SBD) G.M (VAS)
Expert
I/Technology
C.E
G.M
(DSR&D)
G.M Expert
B&C. Care
(Stores)
Legend: * Not included in PTCL working strength. ** Posts do not exist. Officers are workin
(QA)
G.M
(TH & VOIP)
G. Ms
(Development)
G.M
(OFC)
Kr/Lh/Pe/Iba
Expert
B&C. Care
C.E
(PSP)
C.E
(Po & Reg.)

Financial Statements
Company
1/5

PAKISTAN TELECOMMUNICATION COMPANY LIMITED

CONDENSED INTERIM BALANCE SHEET AS AT MARCH 31, 2008 (UN-AUDITED)
March 31, 2008 June 30, 2007
(Rupees in thousand) EQUITY AND LIABILITIES SHARE CAPITAL AND RESERVES Authorized Share Cap
Issued, subscribed and paid-up capital 5,100,000,000 (June 2007: 5,100,000,000) ordinary sh
NON CURRENT LIABILITIES Payable to PTA against WLL license fee Deffered taxation Employees
CURRENT LIABILITIES Trade and other payable Short term borrowings Current portion of Suppli
2/5

PAKISTAN TELECOMMUNICATION COMPANY LIMITED

CONDENSED INTERIM BALANCE SHEET AS AT MARCH 31, 2008 (UN-AUDITED)
March 31, 2008 June 30, 2007
(Rupees in thousand) NON CURRENT ASSETS Property, plant and equipment Capital Work-in-Progr
CURRENT ASSETS Stores and spares Trade debts Current portion of loan to subsidiaries Receiv
138,850,414
152,820,860
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PAKISTAN TELECOMMUNICATION COMPANY LIMITED

CONDENSED INTERIM PROFIT AND LOSS ACCOUNT FOR THE QUARTER AND NINE MONTHS ENDED MARCH 31, 2
Quarter ended Nine months ended March 31, March 31, March 31, March 31, 2008 2007 2008 2007
Revenue Operating costs Operating (loss)/profit Non-operating income Finance cost (Loss)/pr
14,940,105 (11,407,143) 3,532,962 1,001,054 (135,816) 4,398,200 (1,420,865) 2,977,335
15,715,580 (11,127,000) 4,588,580 982,128 (180,772) 5,389,936 (1,886,296) 3,503,640
43,963,060 (56,940,963) (12,977,903) 3,439,540 (453,716) (9,992,079) 3,427,792 (6,564,287)
48,451,819 (33,724,102) 14,727,717 3,859,457 (326,033) 18,261,141 (6,391,217) 11,869,924
Earnings per share - basic and diluted (Rupees)
0.58
0.69
(1.29)
2.33
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PAKISTAN TELECOMMUNICATION COMPANY LIMITED

CONDENSED INTERIM CASH FLOW STATEMENT FOR NINE MONTHS ENDED MARCH 31, 2008 (UN-AUDITED)
March 31, 2008 March 31, 2007
(Rupees in thousand) Cash flows from operating activities
Cash generated from operations Long term security deposits Employee retirement benefits Fin
17,756,652 17,377 (20,063,838) (455,096) (2,217,469) (4,962,374)
32,825,424 (123,571) (208,445) (330,911) (5,147,344) 27,015,153
Cash flows from investing activities
Fixed capital expenditure Intangible assets Long term investments Long term loans Loan to s
(4,960,188) (250,497) 973,636 249,996 2,655,943 350,000 (1,034) (982,144)
(5,370,575) (9,900) (516,518) 96,473 250,001 1,842,481 402,073 39,098 (3,266,867)
Cash flows from financing activities
Repayment of long term borrowings Dividend paid Net cash used in financing activities
512,464 (10,193,138) (9,680,674)
(404,923) (13,301,924) (13,706,847)
Net increase in cash and cash equivalents Cash and cash equivalents at beginning of the per
(15,625,192) 31,137,712 15,512,520 -
10,041,439 18,835,484 28,876,923 -
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