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  • Employee Welcome Pack

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    damianuskrowin
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    This document provides information about two hotels, the Mayfair Hotel and the Metropole Hotel, including their facilities and departments. The Mayfair Hotel has 222 bedrooms and facilities like a reception, lounge bar, coffee shop, dining room, health club, and kids club. The Metropole Hotel is seasonal with 144 bedrooms and facilities such as a reception, coffee shop, granite suite, lounge bar, dining room, and health club. It also lists the departments within the company and hotels, including office functions, hotel operations, and first aiders at each location.

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    Employee Welcome Pack

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    This document provides information about two hotels, the Mayfair Hotel and the Metropole Hotel, including their facilities and departments. The Mayfair Hotel has 222 bedrooms and facilities like a reception, lounge bar, coffee shop, dining room, health club, and kids club. The Metropole Hotel is seasonal with 144 bedrooms and facilities such as a reception, coffee shop, granite suite, lounge bar, dining room, and health club. It also lists the departments within the company and hotels, including office functions, hotel operations, and first aiders at each location.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    209 views4 pages

    Employee Welcome Pack

    Uploaded by

    damianuskrowin
    This document provides information about two hotels, the Mayfair Hotel and the Metropole Hotel, including their facilities and departments. The Mayfair Hotel has 222 bedrooms and facilities like a reception, lounge bar, coffee shop, dining room, health club, and kids club. The Metropole Hotel is seasonal with 144 bedrooms and facilities such as a reception, coffee shop, granite suite, lounge bar, dining room, and health club. It also lists the departments within the company and hotels, including office functions, hotel operations, and first aiders at each location.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    EmployeeWelcomePack

    Basicinformationonthecompany:bothhotelsareagreatchoiceforaJerseyholiday.Thereforewe
    expectourcustomerservicetomatchthat.
    TheMayfairHotelhas222bedroomsincludingseveralJuniorSuitesmakingittheperfectplacetostay
    forafamilyholidayoraweekendbreak.
    TheMayfairHotelfacilitiesconsitof:

    TheReception,whereguestofthehotelhavefreeaccesstotheguestcomputers,allowingthemfree
    accesstotheinternet.Thisisthelocationwhereguestscanmeetanyhirecarortourrepresentatives.
    TheLoungeBar,thisisopenthroughoutthedayandservesalcoholicandnonalcohloicdrinkstogether
    withtea,coffeeandlightsnacks.
    TheCoffeeShop,thisisopenthroughtoutthedayandisanalternativetothedinningroom,serving
    savouryandsweetsnackstogetherwithalcoholicandsoftdrinks.
    TheDinningRoom,thisisthemainlocationforbreakfastanddinnertobeserved.Themenugets
    changeddailyandthereisalsotheoppotunitytocaterforspecialrequirements(whereneeded).
    TheHealthClubconsistsoftheindoorheatedSwimmingPoolforallguestsofthehoteltoutilise,the
    Sauna&SteamRoomandtheGymwhichguestsofthehotelcanuseandalsooutsidememberscan
    use.Thegymhas21excerisemachineswithfreeweights,wecanalsoofferpersonaltrainingand
    swimminglessons.
    KidsClub,thisisalsoavalibletoguestsstayinginthehotel.

    TheHotelMetropoleisaseasonal,3starhotelclosetothebeachwith144bedrooms.

    TheMetropoleHotelfacailitiesconsistof:

    TheMainReception,wherehirecarandtourrepresentaviescanmeetallguests.
    TheCoffeeShop,thisissetbyboththeindoorandoutsidepools,offeringanalternativetotheDinning
    Room,servinglightsnacks,alcoholicandsoftdrinks.
    GraniteSuite,thisisroomcanbehiredoutforprivatefunctionsandalsocanbeutlisedforarelaxing
    evening.
    TheLoungeBar,thisisopenat10.00am2.00pmthenagainfrom5.30pmlate,offeringalarge
    selectionofdrinksandlightsnacks.
    TheDinningRoom,thisiswherebreakfastanddinnerisserved,liketheMayfairHotelthemenuis
    changedregularly.
    HealthClub,consistingoftheindoorandoutdoorpoolincludingasmallpaddingpoolforkids,thereisa
    jacuzzi,steamroomandasmallgym.
    GamesRoom&KidsClubwhichcanbeutilisedbythechildrenstayinginthehotel.

    Departmentsthroughtoutthecompany&hotels:

    OfficeFinance/Accounts/HR/CentralResevations/Sales&Marketing/PA/Functions

    MainHotelDepartementsReception/Porters/Housekeeping/Kitchen(Chefs,Stillroom)/Bar/
    DinningRoom/CoffeeShop/HealthClub/Entertainment/Laundry

    Yourlinemanagerwillexplainallthereleventinformationtogetherwiththetermsandexpectationsin
    yourowndepartment.

    BuddySystem:

    Weofferabuddysystem,whichentailsamemberofyourdepartmenttohelpyousettlein,answerany
    questionsyoumayhaveandalsoberesponsibleforyourinitaltraininganddevelopment.
    Yourbuddyshouldbethefirstpersonyoucanturntoforanyquestionsorquiresregardingyour
    departmentorgeneralinformationaboutthecompany.

    FirstAiders:
    Name
    Tina Pannenborg

    Hotel
    Office

    Where
    Manager

    John Ryan

    Maintenance

    Manager

    Elaine Bentley

    Courier
    METROPOLE

    Bob Wilton

    Metropole

    Manager

    Tracey Davies

    Metropole

    Assistant Manager

    Katie Evans

    Metropole

    Reception

    Arlindo Cunha

    Metropole

    Porter

    Miguel De Nobrega

    Metropole

    Porter

    Emanuel De Agrela

    Metropole

    Porter

    Paula Figuierdo

    Metropole

    House

    Marco Santos

    Metropole

    Kitchen

    Bruno Abreu

    Metropole

    Waiter

    Carlos Camara

    Metropole

    Bar

    Jane Kiiti

    Metropole

    Bar

    Antonio Da Camara

    Metropole

    Pool

    MAYFAIR
    Stephen Webb

    Mayfair

    Manager

    Jo Gouveia

    Mayfair

    Manager

    Andrew Coleman

    Mayfair

    Manager

    Nicola King

    Mayfair

    Reception

    Marco Pestana

    Mayfair

    Porter

    Pedro Moreira

    Mayfair

    Porter

    Francisco Fernandes

    Mayfair

    Porter

    Joel De Faria

    Mayfair

    Porter

    Ricardo Bargante

    Mayfair

    Porter

    Jose M Pinto

    Mayfair

    Porter

    Zelia Pinto

    Mayfair

    House

    Diana Martins

    Mayfair

    House

    Henrique Solerio

    Mayfair

    Dining room

    Jose H Abreu

    Mayfair

    Kitchen

    M G Camara

    Mayfair

    Stillroom

    Carlos Alves

    Mayfair

    Waiter

    Antonio Francisco

    Mayfair

    Bar

    Todor Stoyanov

    Mayfair

    Bar

    Florin Ionescu

    Mayfair

    Health

    Lisa McLaughlin

    Mayfair

    Health

    Nicola Holgate Smith

    Mayfair

    Health

    Kirsty Elliot

    Mayfair

    Entertainer

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