Pamela JorDan

pdjordan7@gmail.com
(705) 665-8764
Excellent Communicator with Administrative Experience
Summary of Qualifications

7 years administrative experience.

Excellent verbal and written communication skills.
Earned typing certificate-55 WPM.
Mastery of Microsoft Office, Excel, Power Point and Access.
Highly organized and skilled in multitasking and prioritizing.
Extremely adaptable and technologically inclined.

Education
Niagara College-Medical Office Administration
Spring 2015
Perfect Attendance
Relevant Courses:
Access-99%
Power Point 2010 and 2013-94%
Excel -100%

English and Business Communications -95%

Bookkeeping 97%

Awards- Presidents Honor Roll Fall 2013, 2014, Winter 2014, 2015
Relevant Experience
Community Savings Credit Union
Customer Service Representative
2006 - 2009

Developed a training manual to mentor staff, creating more self-sufficient staff

members.
Extensively communicated with employees of other departments to facilitate the
care of our members.
Answered the phone to address client issues and requests.
Acted as a busy commercial teller and was responsible for providing excellent
customer service while being fast, efficient, and error free.
Assisted in transitioning our frustrated members to a paperless system.

pamelajordan.weebly.com

Pamela JorDan
pdjordan7@gmail.com
(705) 665-8764
US Bank
Personal Banker
2010 2011

Maintained strict confidentiality and adhered to all policies and procedures.

Played an integral role in raising the rating of our branch from two stars to five
stars.
Maintained both paper and electronic files.
Efficiently completed administrative tasks, and mentored newer staff in an
extremely busy retail bank environment.
Trusted as a key holder with opening and closing responsibilities.
Assisted clients with their needs, both in person and over the phone.

Medi-Plan Pharmacy
Customer Service Representative
2003-2005

Consistently delivered excellent customer service during periods of extreme stress.

Communicated with clients regarding their medication, confirming history of
medication use, and any changes the doctor prescribed with a demonstrated
knowledge of medication.
Facilitated communication between doctors offices and our pharmacists to confirm
changes made to the patients prescriptions.

Niagara Health System-Welland Hospital

ER Registration Clerk
2015

Completed admission documentation for emergency room patients with efficiency,

compassion, and a high level of accuracy.
Effectively communicated information to my teammates, hospital staff, and other
health care providers.

Niagara Health System-Port Colbourne Hospital

Administrative Assistant
2014

Devised and executed a new more efficient filing system for the Research Ethics
Board.
Created an electronic database allowing the files to be located quickly and
efficiently.

pamelajordan.weebly.com