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, 2015
(ALM)
(Application Operations)
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single source of the truth
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24x7
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(PI, BI)
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SAP
Single
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EhP
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Public
[ /KPIs]
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Innovation
Control Center
Business innovation
Operations
Control Center
12-52
(
)
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]
2
Download the Whitepaper Now!
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Public
IT
SAP UI5
End-to-end SAP .
SAP-
SAP-
( )
SAP Note 2061626
Public
E2E
E2E ,
(end-to-end)
, , .
(PSL)
, SAP
(TOL)
(, , etc.)
, SAP
, .
This is the current state of planning and may be changed by SAP at any time.
2015 SAP SE or an SAP affiliate company. All rights reserved.
Public
10
3 !
IT
IT
3 -
This is the current state of planning and may be changed by SAP at any time.
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Public
11
CRM
SolMan
Base Branch
Solution
Project team/Unit
ERP
Monitoring view
Dev
QA
Development
branch
Prd
Upgrade
branch
...
x Process Description
x Functional Specification
Design Document
x Additional Document
Test description
x Meeting minutes
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Public
12
13
2015 SAP SE or an SAP affiliate company. All rights reserved.
Public
15
WebClient UI Framework
:
Service Request
Checklist
ITSM KPI
Attachments Management
ITIL :
Processing Times
Notification Framework
E-Mail Management
IT
SAP Jam
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Public
17
Solution Manager
Search
Search
<Choose language>
5h
98%
87
Percentage to total # of
incidents in current month
percentage incidents
solved from 1st level
3h
25%
2015
2015
SAP
SAP
SE
SE
ororan
anSAP
SAPaffiliate
affiliatecompany.
company.AllAllrights
rightsreserved.
reserved.
2013
SAP
AG.
All
rights
reserved.
IT ServiceParty
Management
are all good!
After-Work
in Projectprocesses
Room
Everyone on Project Phoenix is Invited!
Dragon
Inc.
Corporate News
Dragon
Inc.
News
July
03,
2015
May
17,
2015
Customer
1818
IT Service Management
Search
87
Very high
13
high
29
Incidents
Prio
Reason/ Comment
1
2
1
1
2
2
2
2
1
2
3
1
3
100
80
60
very high
high
medium
40
20
0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2015
2015
SAP
SAP
SE
SE
ororan
anSAP
SAPaffiliate
affiliatecompany.
company.AllAllrights
rightsreserved.
reserved.
2013
SAP
AG.
All
rights
reserved.
Customer
1919
SAP Solution
Manager 7.2
ITSM
IT
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Public
20
:
.
IT :
IT.
IT.
IT .
IT PPM .
IT .
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Public
21
SAP
ABAP
J2EE
BI
-
(PI)
Public
24
SAP Solution
Manager,
SAP HANA,
ABAP
-, Suite on HANA
Public
25
SAP Solution Manager
(
)
SAP Solution Manager
:
, SP12
Public
26
BW
BW
Public
27
(MAI)
SAP UI5
(Redwood Scheduler)
ABAP, BW, BusinessObjects, JAVA
BI
Public
28
BI-
Public
29
,
-:
BW
HCI (HANA Cloud Integration)
Dell Boomi
SP12
: HTTP, BDoc, CRM Middleware, Workflow
Public
30
- / SAP UI5
Public
31
Public
32
SP12
, -
Public
33
SAP HANA
ABAP
JAVA
Public
34
SAP UI5
Public
35
1. :
2. :
3. :
(
)
(MAI)
HANA Cloud Integration Dell Boomi
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Public
36
.
2015 SAP SE or an SAP affiliate company. All rights reserved.
Public
37
SAP
SAP HANA
SAP HANA
ABAP
ABAP
Public
38
Dashboard Factory
Dashboard Factory
.
,
.
Dashboard Factory:
: , ,
, -
: 28
7 : , ,
, ,
, ,
4 :
, , ,
http://wiki.scn.sap.com/wiki/display/SM/Dashboard+Factory
Dashboard Factory MaxAttention , .
Public
39
-
?
- ,
?
-
?
-
?
-
?
-
?
-
?
- ?
System 2
System 1
System 1
System 2
-
?
Public
40
-
SP12
(MAI)
Public
41
SAP Solution Manager 7.2?
HANA
Cloud
SAP
Solution Manager,
.
2016 .
2015 SAP SE or an SAP affiliate company. All rights reserved.
Public
43
Public
44
SAP HANA
SAP Solution Manager. SAP HANA (
).
, :
- SAP HANA
- SAP HANA
- SAP Solution Manager
www.service.sap.com/solutionmanager Usage Rights
Public
45
Public
46
.
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