li, tingting

Email:shirleylitingting@yahoo.com

Tel:-(Home), 09175959483(Mobile)

Resume Summary
Current Position

: Customer Service Agent in integrim BPO solution (Apr 2012 - Feb 2013)

Highest Education

: Bachelor's/College Degree in Education/Teaching/Training

Employment History

Apr 2012 - Feb 2013

1. integrim BPO solution.Philippine
Specialization

: Customer Service

Role

: Call Centre Executive

Industry

: Consumer Products / FMCG

Work Description

take care of high value customer and keep well communication with higher management to assist the group
of client solve their concern.

Dec 2009 - June 2010

2. Capital Power. Philippine
Position Title (Level)
Role
Industry
Work Description

: Customer Service Representative

: Customer Service - General
: Computer / Information Technology (Software)
:

To give appropriate and relevant information to the customers.

Answer confidently or find appropriate solutions to customers' problems
To maintain a position of trust and responsibility by keeping all customer business confidential
Have complete knowledge of services rendered, and complete line of products, taking responsibility to stay
update and ask for assistance to acquire latest developments

March 2007 - Nov 2008

3. student's home.Philippine
Position Title (Level)

: chinese tutor (Non-Executive)

Specialization

: Education

Role

: Lecturer

Industry

: Education

Work Description

Copyright 1996-2013, JobStreet.com. All rights reserved.

to give student lecture about chinese lauguage in writing,listening,speaking and reading skill.
check student's homework and create a interesting topic for children to learn.

Jan 2006 - Sep 2006

4. Century Advertisement company
Position Title (Level)

: Office Assistant Specialization

Secretarial/Executive & Personal Assistant

Role

: Secretary/Personal Assistant

Industry

: Advertising / Marketing / Promotion / PR

Work Description

Filling documents as per the requirement of the office managers or updating files and registers related to
attendance and work of the staff.
Making copies of the documents, as assigned by the office managers and also according to the needs of the
office.
Answering and receiving phone calls.
Keeping the list of employee communication and contacts updated.
Assisting the concerned authorities in matters related to preparation of annual reports, files, weekly reports
and annual magazines.

March 2005 - Oct 2005

5. Party World.
Position Title (Level)

: Receptionists

Specialization

: Social & Counselling Service

Role

: Counselor

Industry

: Entertainment / Media

Work Description

Receiving visitors and answering queries

Making an appointment for customer
Update a new records management system
Information processing on word

2004 - Jan 2005

6. Henkelong supermarket
Position Title (Level)

: clerk (Fresh Grad / < 1 Year Experienced Employee)

Specialization

: Sales - Retail/General

Role

: Others

Industry

: Hotel / Hospitality

Educational Background

Graduation Date: 2011

Bachelor's/College Degree of Education/Teaching/Training
Major

: english

Institute/University

: University of Manila, Philippines

Graduation Date: 2003

Vocational Diploma / Short Course Certificate of Computer Science/Information Technology
Major

: graphic design

Copyright 1996-2013, JobStreet.com. All rights reserved.

Institute/University

: shiyan zheye zhongxue, China

Certification
Senior Chinese Language Teacher (2011)
The making of Flight Attendants workshop (2011)
Certificate of Computer Information Technology Testing (2005)
Personal Particulars & Preferences

Date of Birth

: 25 Dec 1984

Nationality

: China

Gender

: Female

Availability

: Immediately

SEMINARS & TRAINING

August 2011
Mar-April 2011

Senior Chinese Language Teacher is issued by IPA

The making of Flight Attendants workshop

Philippine Airline Learning Center

Dec 17 2005 Certificate of Computer Information Technology Testing
Occupational Skill Testing Authority, China

ADDITIONAL RELEVANT SKILL

Familiar to the Microsoft office
Fluent in Mandarin Chinese and English
Steno note taking
Basic knowledge on Nursing

Copyright 1996-2013, JobStreet.com. All rights reserved.