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  • Xerox Case Study Questions (Raja Qamar Zia)

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    sweetwaqar
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    This document outlines 8 questions for a case study on Xerox's customer satisfaction program. The questions cover an overview of the case, details of Xerox's program such as important features and guarantees, how Xerox measures customer satisfaction, and recommendations for improving the program. Suggestions are made to research how to strengthen elements of the program and better measure customer satisfaction.

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    Xerox case study questions

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    Exerox Questions

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    This document outlines 8 questions for a case study on Xerox's customer satisfaction program. The questions cover an overview of the case, details of Xerox's program such as important features and guarantees, how Xerox measures customer satisfaction, and recommendations for improving the program. Suggestions are made to research how to strengthen elements of the program and better measure customer satisfaction.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    5 views1 page

    Xerox Case Study Questions (Raja Qamar Zia)

    Uploaded by

    sweetwaqar
    This document outlines 8 questions for a case study on Xerox's customer satisfaction program. The questions cover an overview of the case, details of Xerox's program such as important features and guarantees, how Xerox measures customer satisfaction, and recommendations for improving the program. Suggestions are made to research how to strengthen elements of the program and better measure customer satisfaction.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    vaseer

    Page 1

    6/6/2015

    Xerox case Study Questions


    (Raja Qamar Zia)
    1. Overview of the case
    2. What are the important features of the Xerox customer satisfaction program?
    3. What prevent other organization doing the same?
    4. What is customer satisfaction
    5. Should Xerox offer a guarantee? If so, which?
    6. How does Xerox research and measure customer satisfaction? What would you
    recommend to improve the program
    7. Discuss how to improve the Xerox program
    8. Conclusion and recommendations

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