Talisa R.

Lee
Trlee8@asu.edu Mailing Address (123) 456-7890
http://talisarlee.weebly.com

Professional Summary
Tenured Southern California Edison employee with expertise in project management, analysis, and SCE
technical applications such as SAP, CSS/CIS, Project Tracker, Design Manager and other popular
software applications. Known for strong work ethic, enthusiasm, and creative approach to work projects.
Reliable and dedicated with the ability to grasp and apply new concepts quickly, prioritize tasks to meet
deadlines and adapt readily to new challenges.

Education
St. Michaels High School

High School Diploma Received 1994

Arizona State University

Expected Graduation 2017

Professional Experience
Southern California Edison Santa Ana, CA
Senior Project Analyst,

May 2010 Present

Provide cradle to grave analytical support to Rule 20 Project Management organization for Rule
20A, Rule 20B Assessment Districts and SCE sponsored underground conversion projects.
Maintain and modify an internal tracking system by extracting data from SAP to report
project/work order status and project costs, ensuring all estimates are accurate, complete and
inputted.
Gather, organize, validate and analyze large amounts of data for regulatory reports, adhering to all
mandated deadlines provided by the California Public Utilities Commission (CPUC).
Responsible for maintaining and updating annual allocation analysis for 208 government agencies
within SCE territory, by collecting data from various internal departments, verifying results,
analyzing and compiling data, using MS Excel.
Create training documentation for CPUC compliance reporting.
Responsible for providing support to trainees through observation and feedback.
Assist in communicating allocation amounts to cities and mitigating issues, while maintaining
tracking tools, which includes all projects, from inception to completion, project status, and
expenditures. Data complied is used in execution of compliance reporting.
Communicate project updates to key stakeholders by compiling quarterly project summary report.
Manage tasks to achieve results from team members by updating project schedules and completing
cost analysis throughout project cycle to ensure projects are within budget and scope.
Develop tools for PMs to maximize results when managing projects.
Produce graphs depicting trends and/or comparisons of forecasts, yearly expenditures, budgets, and
historical data, using Microsoft Excel.

Last Updated 6/8/2015

Talisa Lee

Create process flows to communicate, document and clearly identify program processes.
Produce visual aids to outline project scope utilized during presentations with upper management
and government agencies.
Collaborate with Local Public Affairs in identifying, updating and tracking new undergrounding
projects; provide allocation analysis and historical project information, develop graphs and
facilitate meetings.
Create, maintain, streamline and automate, project management tools, internal reports and desk
top procedures to enhance productivity and strengthen internal and external customer
relationships.
Assist with major project initiatives by completing analysis, creating presentations; organizing
meetings, and tracking progress of project through completion.
Support Distribution with the Transmission Capital on Ramp project by tracking work orders,
attending meetings and resolving issues.
Use interpersonal skills to communicate impending and missing deadlines that may affect annual
review scores, such as Date Management and Hold Code Resolutions, to Project Managers.
Attend meetings with and in lieu of Project Managers to provide project status updates and
transcribe meeting notes.
Responsible for paying invoices through Supplier Portal.
Complete adhoc requests as needed. Gather, organize, analyze data and assess tools to ensure
accuracy and appropriateness; providing recommendations as needed.

Southern California Edison Long Beach, CA

January 2010 May 2010

Customer Solutions Representative

January 2007 October 2008

Utilized superior communication skills as first point of contact to complete customer requests to
establish or discontinue residential services
Researched, analyzed and reconciled inquiries/transactions, using negotiating skills, completed
credit extensions and payment arrangements;
Provided assistance issuing and updating power outage requests, ensuring SCE and California
Public Utility policies and procedures were followed, while maintaining customer satisfaction.
Explained programs and services offered to customers, including but not limited to Income
Qualified Program (IQP), Energy Efficiency, Medical Baseline, Summer Discount Plans, Energy
Assistance Fund (EAF), Home Energy Assistance Program (HEAP), Refrigerator Recycle Program
and A/C Tune-Up Program.
Used internal software applications (CWO and SCE Intranet-Portal) to resolve complex and
sensitive customer issues and responded to inquiries regarding customer payments, accounts,
processing and scheduling.

Technical Skills
Adobe Software:
TechSmith:
Last Update 6/8/2015

Acrobat Professional (Full)

Snag It
2

Microsoft Office Applications:

SCE Applications:

Miscellaneous:

Talisa Lee

Excel, Word, PowerPoint, Project, Access, Visio, Publisher,

Outlook
SAP, CSS/CIS, Project Tracker, Design Manager, Date
Management Daily Reporting Tool, Date Management Metrics
Report, eDMRM, Portal, TOPs, Hold Cold Resolution Metrics
Land Vision, Lotus Note

References
1. Shonda Rhimes
2. Nicholas Cage
3. Stevie Wonder

Last Update 6/8/2015

(213) 456-1234
(323) 567-8901
(424) 321-4567

134 Apple Street, Los Angeles, CA 91234

567 Orange Lane, Hollywood, CA 92345
890 Pear Avenue, Compton CA 90567