PROPOSAL PROCESSING:

Overview:
AMEX sends us the proposals that they rejected and our role is to verify if the rejection is accurate. We
will Agree/Send with the rejection or manually work the proposals to either accept it or correct the
rejection reason.
STEPS:
1. Pull up account in CUBS and CSP
2. Verify the following information in IMS WCHIS screen (F6):
a. 15 digit account number
i. If the last 5-digits are different, it is a Replacement card. Reject due to IA
b. SSN
i. If incorrect, reject due to SN
c. NAME
i. If one does not match, reject due to IN
ii. EXCEPTIONS:
1. Nicknames:
a. Check TRIUMPH (SS70)
b. We will accept proposals with the complete name even if our
system (IMS/TRIUMPH) shows the nickname
c. We will reject proposals with nicknames and BOTH our system
(IMS & TRIUMPH) shows the full name
d. We will accept the nickname on the proposal if either IMS or
TRIUHMPH shows the nickname
2. Married Name for Female customers
a. Check SSN and Address in all systems, if they all match, we will
accept the proposal
3. First 2 letters of the FN and LN should match IMS
3. Check the proposal amount using the amortization calculator.
a. Access the calculator from the CUBS Master Menu
i. L Special Routines (12)
ii. Y CDMP Menu (21)
iii. 84 Amortization Calculator
iv. Take note of the following:
1. Amortization date is al a s da s f o toda s date
a. EXCEPTION: Fo dates that fall o the 8th to
the 27th of the month.

st, ell use

2. Balance should be checked in CSP (Account Details) and in TRIUMPH

(SS31)
a. Take note of the account type:
i. Charge = PR, GL, PL
ii. Lending = OP
iii. Lending on Charge = i TRIUMPH , oth Date i
Full & Fle i le Pa e t olu s should ha e a
balance. Also check previous statements to make sure.
3. Lending % is always 7.99 and Charge % is always 0.
a. EXCEPTION:
i. RESERVE status is a Lending account with 0% interest
4. Lending Portion of balance = Flexible Payment in Triumph
5. Charge Portion = Date in Full in Triumph
6. Always check if the proposal is re-enrollment.
a. If not, enter 60 months
b. If re-enrollment, count the number of months remaining.

4. If everything is Good, update the add ess fi st A the

a uall a ept the p oposal
p essi g 1) Manual Work a d fill out all the fields:
a. Cancellation Indicator check CSP if the account is active or NOT
b. Enter the personal information as it appears in IMS WCHIS
c. Min Amount Due amortization amount from the calculator
d. Product Type:
i. X Lending on charge
ii. C Charge
iii. L Lending
e. Enter balance refer to your calculator or Step 4
f. Total Customer Accounts
i. Che k CP All A ou ts to see all Basi a ou ts.
g. Proposal Decision:
i. Before accepting a proposal, check CSP/RMS for any exclusions:
1. CSP/WCC account:
a. Action the account with LR C 1P:
i. Action: LR
ii. C: C
iii. Account: Account in CSP
iv. Info1: 1P
v. Click Submit
2. If an RMS account (indicated with OA label in CSP)
a. Accepted - Go to CV screen and change the status and
External/Atty Code to C49/CGCM. Press Enter.

i. E te C u de the Opt olu

the p ess E te
ii. Payment Amount = monthly amortization
iii. Payment Due Date = Amortization due date
(mm/dd/yy), press Enter
b. Rejected notate rejection reason in the VH screen, press F10.
i. E : Re ei ed p op ej due to IP
h. Cycle Cut Date Found in CSP & IMS WCDAI
i. Open Date see ANNIV i IM WCDAI. Date displa ed is o th/ ea .
i. Put 01 as the first day of the month. Ex: 08012015
j. Location:
i. WCC if account is in CSP
ii. RMS if a ou t is i RM. This has a OA tag i CP
k. Is the Proposal Accepted or Rejected A
l. Save Information Y
5. If proposed amount is less than that calculated amortization, reject proposal due to IPA (or
whatever reason of rejection)
a. P ess 1) Manual Work a d fill out all e ui ed i fo atio .
b. I the P oposal De isio field, e te eithe D de ied o R eje ted
i. If R is sele ted, hose the app op iate eje tio ode. Refe to ou op of
rejection codes
1. Go to CSP and action the account with the rejection:
a. Action: RR
b. Account: Account in CSP
c. Notate: Re ei ed p op ej due to [e te eje t ode he e]
d. Click Submit
6. Verify if all customer information is updated in CUBS by going to XDMS 2
a. Make changes if needed
b. ADDRESS
i. EXCEPTION: We should not update the address if we cannot verify one of the
following:
1. 15 digit account #
2. SSN
3. NAME
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