Competencies:

Analytical - Collect and research data; Use intuition and experience to

complement data; Designs work flows and procedures.
Problem Solving - Identify and resolves problems in a timely manner; Gather and
analyze information skilfully; Develops alternative solutions; Works well in group
problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develop project plans; Coordinate projects; Communicates
changes and progress; Complete projects on time and budget; Manages project
team activities.
Technical Skills - Assess own strengths and weaknesses; Pursues training and
development opportunities; Strive to continuously build knowledge and skills and
Share expertise with others.
Customer Service - Manage difficult or emotional customer situations; Respond
promptly to customer needs; Solicit customer feedback to improve service;
Respond to requests for service and assistance; Meet commitment.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintain
confidentiality; Listens to others without interrupting; Keeps emotions under control;
Remains open to others' ideas and tries new things.
Oral Communication - Speak clearly and persuasively in positive or negative
situations; listens and gets clarification; Respond well to questions; Demonstrate
group presentation skills; Participate in meetings.
Written Communication - Write clearly and informatively; Present numerical data
effectively; am able to read and interpret written information.
Teamwork - Balance team and individual responsibilities; Exhibit objectivity and
openness to others' views;
Gives and welcomes feedback; Contribute to building a positive team spirit; Put
success of team above own interests; Able to build morale and group commitments
to goals and objectives;
Visionary Leadership - Display passion and optimism; Inspire respect and trust;
mobilize others to fulfil the vision; Provides vision and inspiration to peers and
subordinates.
Change Management - Develop workable implementation plans; Communicates
changes effectively; Build commitment and overcomes resistance; Prepare and
support those affected by change; Monitors transition and evaluate results.
Leadership - Exhibit confidence in self and others; Inspire and motivates others to
perform well; effectively influence actions and opinions of others; Accept feedback
from others; Give appropriate recognition to others.
Managing People - Include staff in planning, decision-making, facilitating and
process improvement; Take responsibility for subordinates' activities; Make selfavailable to staff; Provide regular performance feedback; Develop subordinates'
skills and encourages growth; Solicit and applies customer feedback (internal and
external); Foster quality focus in others; Improves processes, products and
services.; Continually work to improve supervisory skills.
Quality Management - Look for ways to improve and promote quality;
Demonstrate accuracy and thoroughness.
Business Acumen - Understand business implications of decisions; Display
orientation to profitability; Demonstrate knowledge of market and competition; Align
work with strategic goals.

Cost Consciousness - Work within approved budget; Develop and implements

cost saving measures; Contribute to profits and revenue; Conserve organizational
resources.
Diversity - Demonstrate knowledge of EOE policy; Show respect and sensitivity for
cultural differences; educate others on the value of diversity; promote a
harassment-free environment; Build a diverse workforce.
Ethics - Treat people with respect; Keep commitments; inspires the trust of others;
Work with integrity and ethically; Uphold organizational values.
Organizational Support - Follows policies and procedures; support organization's
goals and values; Support affirmative action and respects diversity.
Strategic Thinking - Develop strategies to achieve organizational goals;
Understand organization's strengths & weaknesses; Analyze market and
competition; Identifies external threats and opportunities;
Judgment - Display willingness to make decisions; Exhibit sound and accurate
judgment; Support and explain reasoning for decisions; Include appropriate people
in decision-making process; Make timely decisions.
Motivation - Set and achieve challenging goals; Demonstrate persistence and
overcomes obstacles; Measure self against standard of excellence; Take calculated
risks to accomplish goals.
Planning/Organizing - Prioritize and plans work activities; Use time efficiently;
Plan for additional resources; Set goals and objectives;
Professionalism - Approach others in a tactful manner; React well under pressure;
Treat others with respect and consideration regardless of their status or position;
Accept responsibility for own actions; Follow through on commitments.
Quality - Demonstrate accuracy and thoroughness; Look for ways to improve and
promote quality;.
Adaptability - Adapt to changes in the work environment; Manage competing
demands; Change approach or method to best fit the situation; Able to deal with
frequent change, delays, or unexpected events.
Attendance/Punctuality am consistently at work and on time; Ensure work
responsibilities are covered when absent; Arrive at meetings and appointments on
time.
Dependability - Follow instructions, respond to management direction; Take
responsibility for own actions; Keep commitments; Commit to long hours of work
when necessary to reach goals. Complete tasks on time or notifiy appropriate
person with an alternate plan.
Initiative - Volunteer readily; Undertake self-development activities; Seek
increased responsibilities; Takeindependent actions and calculated risks; Look for
and takes advantage of opportunities; Ask for and offer help when needed.
Innovation - Display original thinking and creativity; Meet challenges with
resourcefulness; Generate suggestions for improving work; Develop innovative
approaches and ideas; Present ideas and information in amanner that gets others'
attention.