17/5/2015 VMwareKB:ESXihostcannotinitiatevMotionorenableservicesandreportstheerror:HeapglobalCartel1alreadyatitsmaximumsize.

Cannotex

KnowledgeBase

ESXihostcannotinitiatevMotionorenableservicesandreportstheerror:HeapglobalCartel1alreadyatitsmaximumsize.Cannot
expand(2085618)
Symptoms
CannotperformavMotiontoandfromanESXihost
CannotenableservicesfromortotheESXihost
WhenattemptingtoenableservicesorvMotiontheESXihostfails
Whenpoweringonavirtualmachine,youseetheerror:

VMK_NO_MEMORY
WhenloggingintotheESXishell,youseethemessage:

can'tfork
WhenpressingAlt+F12attheDCUI,youseetheerror:

WARNING:Heap:2677:HeapglobalCartel1alreadyatitsmaximumsize.Cannotexpand.
Inthe/var/log/vmkwarninglogfile,youseeentriessimilarto:

<YYYYMMDD>T<TIME>cpu18:4287108)WARNING:Heap:3058:Heap_Align(globalCartel1,136/136bytes,8align)failed.caller:
0x41802a2ca2fd
<YYYYMMDD>T<TIME>cpu8:4287111)WARNING:Heap:2677:HeapglobalCartel1alreadyatitsmaximumsize.Cannotexpand.
<YYYYMMDD>T<TIME>cpu8:4287111)WARNING:Heap:3058:Heap_Align(globalCartel1,136/136bytes,8align)failed.caller:
0x41802a2ca2fd
<YYYYMMDD>T<TIME>cpu1:4287132)WARNING:Heap:2677:HeapglobalCartel1alreadyatitsmaximumsize.Cannotexpand.
<YYYYMMDD>T<TIME>cpu1:4287132)WARNING:Heap:3058:Heap_Align(globalCartel1,136/136bytes,8align)failed.caller:
0x41802a2ca2fd
<YYYYMMDD>T<TIME>cpu24:4287142)WARNING:Heap:2677:HeapglobalCartel1alreadyatitsmaximumsize.Cannotexpand.
<YYYYMMDD>T<TIME>cpu24:4287142)WARNING:Heap:3058:Heap_Align(globalCartel1,136/136bytes,8align)failed.caller:
0x41802a2ca2fd
<YYYYMMDD>T<TIME>cpu5:4025029)WARNING:Heap:2677:HeapglobalCartel1alreadyatitsmaximumsize.Cannotexpand.

Cause
ThisissueoccurswithESXihostsrunningonHPhardwarewiththeseversionsofAMS:

hpams500.9.6.012.434156
hpams550.9.6.012.1198610
hpams500.10.0.018.434156
hpams550.10.0.018.1198610

Resolution
ThisisaknownissueaffectingESXi5.x.
Toresolvethisissue,upgradetoAMSversion10.0.1.
ForESXi5.0and5.1,seeHPAgentlessManagementServiceOfflineBundleforVMwareESXi5.0andvSphere5.1(http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=MTX_27bf3dc9d5584973802c4d9f62).
ForESXi5.5,see:
HPAgentlessManagementServiceOfflineBundleforVMwarevSphere5.5(http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=MTX_b05d4c644fb742aa87cb5f5da1)
Note:TheprecedinglinkswerecorrectasofApril16,2015.Ifyoufindalinkisbroken,provideafeedbackandaVMwareemployeewillupdatethelink.
Ifupgradeisnotanoption,workaroundthisissue.
Toworkaroundthisissue,removethepackageonallhostsrunningononeoftheprecedingAMSversions.
Note:Insomecases,commandsrunningontheESXihostfailswithcant'tfork.Inthiscase,thevirtualmachinesrunningontheESXihostneedstobepoweredoffandtheESXihostrebooted.
RunthiscommandtoverifytheinstalledversionsofAMS:

esxclisoftwareviblist|grepams
ToremovethepackageonallhostsrunningontheseAMSversions:
1. LogintothehostusingSSH.Formoreinformation,see(http://ikb.vmware.com/contactcenter/php/search.do?cmd=displayKC&docType=kc&externalId=2004746&sliceId=1&docTypeID=DT_KB_1_1&dialogID=331900109&stateId=1%200%20331904479)Using
ESXiShellinESXi5.xand6.0(2004746)(/selfservice/search.do?cmd=displayKC&docType=kc&docTypeID=DT_KB_1_1&externalId=2004746).
2. RunthiscommandtostoptheHPservice(doesnotpersistonreboot):

/etc/init.d/hpams.shstop
3. RunthiscommandtoremovetheVIB:

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2085618

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17/5/2015 VMwareKB:ESXihostcannotinitiatevMotionorenableservicesandreportstheerror:HeapglobalCartel1alreadyatitsmaximumsize.Cannotex
esxclisoftwarevibremovenhpams
4. Rebootthehost.

AdditionalInformation
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SeeAlso
UsingESXiShellinESXi5.xand6.0(2004746)(http://kb.vmware.com/kb/2004746)
ESXivMotionglobalCartel1(2095084)(
http://kb.vmware.com/kb/2095084)

ESXivMotionglobalCartel1(HeapglobalCartel1alreadyatitsmaximumsize.Cannotexpand)(2096668)(
http://kb.vmware.com/kb/2096668)

ThisArticleReplaces
2099351

UpdateHistory
09/11/2014AddedVMwareESXi5.5.x
09/24/2014AddedVMwareESXi5.0.x

RequestaProductFeature
TorequestanewproductfeatureortoprovidefeedbackonaVMwareproduct,pleasevisittheRequestaProductFeature(http://www.vmware.com/contact/contactus.html?department=prod_request)page.
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KB:2085618
Updated:May14,2015
Categories:
Troubleshooting
Languages:
English
Product(s):
VMwareESXi
ProductVersion(s):
VMwareESXi5.0.x
VMwareESXi5.1.x
VMwareESXi5.5.x
VMwareESXi6.0.x

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