PHN 5:

TI LIU PHN MM VSMART

H THNG PHN MM V-SMART

NGHA CA VSMART ?

VSMART PHC V CNG VIC G?

1. NGHA CA VSMART

PHN I. NGHA CA VSMART

Cc phn mm mng k thut m cc chi nhnh ang s dng bao gm:
QLCTKT: Phn mm qun l lung cng vic trin khai ca nhn vin
tuyn huyn.
NTMS: Phn mm qun l lung cng vic s c t nhn vin tuyn
huyn n cc cp cao hn nh chi nhnh, khu vc, TCT VTNet.
NIMS: Phn mm qun l h tng mng li, trong c h tng mng
c nh bng rng.
QoS: Phn mm tra cu thng tin cht lng ng truyn khch hng,
phc v cng tc trin khai v x l s c.
VSmart: ng dng ci t trn in thoi smartphone, tch hp cc
chc nng hin c ca phn mm QLCTKT, NTMS, NIMS, QoS. L
phn mm quan trng nht hin nay.

PHN I. NGHA CA VSMART

Lung giao tip thng tin gia cc h thng phn mm

PHN I. NGHA CA VSMART

VSmart l phn mm qun

l lung cng vic ca nhn
vin k thut tuyn huyn
trn smartphone.
i tng s dng:
- Nhn vin k thut c
nh tuyn huyn (lp 2,
lp 3).
-

BG Trung tm
qun/huyn

PHN I. NGHA CA VSMART

ngha ca VSmart: L phn mm h tr cc cng vic thng ngy ca
nhn vin k thut c nh theo mt lung khp kn. C th s dng Vsmart
bt k giai on cng vic no.

1. Qun l cng vic trin khai

2. Qun l cng vic s c

3. Cc chc nng tin ch khc

PHN I. NGHA CA VSMART

u im quan trng khi s dng VSmart:
Tch hp nhiu chc nng vo mt phn mm trn in thoi di ng,
c th s dng bt k thi im, v tr no.
Tng tnh ch ng ca nhn vin k thut, dy my trong cng vic
hng ngy:
T tip nhn v nm c chi tit cng vic phi thc hin.
T cp nht kt qu cng vic m khng cn nhn vin iu phi
cp nht thay.
Tng chnh xc ni dung cc cng vic ca nhn vin
qun/huyn cp nht trn phn mm.
Gim thiu thi gian trao i gia cc n v ly thng tin nh
hin ti.
Tra cu c thng tin v cc chc nng tin ch phc v x l s c.

PHN I. NGHA CA VSMART

iu kin m bo s dng c Vsmart:
in thoi smartphone c h iu hnh android 4.0 tr ln, c ci
t phn mm Open VPN v Vsmart.
c cp ti khon truy nhp cc h thng Open VPN v QLCTKT,
NTMS.

2. VSMART PHC V CNG VIC G ?

PHN II. VSMART PHC V CNG VIC G ?

Vsmart h tr nhn vin k thut c nh qun l 2 cng vic quan trng

v hng ngy l:
Cng vic trin khai thu bao.
Cng vic x l s c thu bao.
Cc chc nng tin ch ca Vsmart cng phc v 2 loi cng vic trn.
Lung cng vic trn phn mm VSmart m phng theo ng cc bc
v thi gian thc hin ca tng bc trong thc t ca NVKT.

II.1 CNG VIC TRIN KHAI THU BAO

Cc dch v trin khai c trn VSmart:

Dch v FTTx
Dch v Truyn hnh cp
Dch v Truyn hnh s (multiscreen)
Dch v Nexttv
Dch v IPPhone
Dch v ADSL, PSTN

II.1 CNG VIC TRIN KHAI THU BAO

Bc 1: Kho st trin khai
-

L cng vic u tin m k thut phi thc hin trong chu trnh trin khai thu bao, khi
NVKD yu cu k thut i kho st thc t trc khi k hp ng.
Sau khi NVKT thc hin kho st ti nguyn v a hnh trin khai thu bao trong thc t, phi
s dng Vsmart cp nht kt qu => phi hon thnh bc ny th NVKD mi k c hp
ng trn BCCS.

II.1 CNG VIC TRIN KHAI THU BAO

Bc 2: u ni tng i, thit b
-

L cng vic u tin sau khi NVKD k hp ng v giao vic trin khai cho NVKT.
NVKT bt buc phi s dng Vsmart u ni, khai bo cu hnh cho thu bao ln cc
h thng tng i v thit b.
y l bc c ngha quan trng nht ca Vsmart gip k thut c th u ni bt c
lc no, ti v tr no, c th ngay ti nh khch hng.

Ch :
Phi nhp ng
thng tin h tng
trin khai

II.1 CNG VIC TRIN KHAI THU BAO

Bc 3: Thi cng dy thu bao
-

Cng vic ny c th thc hin song song vi cng vic u ni t ng.

Sau khi thi cng trong thc t, NVKT phi s dng Vsmart cp nht kt qu.

II.1 CNG VIC TRIN KHAI THU BAO

Bc 4: Lp t, tch hp, test dch v
-

Bc ny tng ng vi cng vic lp t, cu hnh thit b u cui ti nh khch hng.

Sau khi lp t, test dch v xong, NVKT phi s dng VSmart cp nht kt qu.
Ti bc ny, phn mm s t ng check cng sut ng truyn. Nu t ngng mi cho
kt thc.

Ch :
Kim tra cng sut
quang t ngng
mi thc hin
ng bc ny

II.1 CNG VIC TRIN KHAI THU BAO

Bc 5: Nghim thu hng ha
-

L bc hon thin cc th tc gim tr kho cho cc vt t, thit b s dng khi trin khai
thu bao.
Phi cp nht bc ny mi kt thc c cng vic trin khai, cht thi gian trin khai v
gim tr vt t, thit b.

Ch : Phi nhp
ng s lng vt t
trin khai cho
khch hng

II.1 CNG VIC TRIN KHAI THU BAO

-

Ch : Trong trng hp vic trin khai thu bao b cc l do khch quan tc ng,
cha th hon thnh th NVKT phi cp nht kp thi cc nguyn nhn lm chm
tin .

II.2 CNG VIC X L S C

-

Lung cng vic x l s c xut pht t ticket giao vic ca NV CSKH chuyn cho
NVKT t h thng BCCS.
Cng vic x l s c c chuyn cho nhn vin k thut theo h tng qun l, c
tin nhn thng bo v c thng tin chi tit s c trn Vsmart.

II.2 CNG VIC X L S C

-

Vsmart c ngha quan trng vi cng vic s c, v s cp nht c kt qu kp thi, gim

ti a thi gian x l s c.

Song song vi
qu trnh i x
l s c, NVKT
s cp nht tin
x l

II.2 CNG VIC X L S C

Trng hp 1: Tm ng s c

Khi c l do khch quan cha

th hon thnh s c (khch
hng hn) th NVKT phi cp
nht tm ng s c khng
b tng thi gian x l s c
(thi gian s tm dng cho n
khi m li s c).

II.2 CNG VIC X L S C

Trng hp 2: Cp nht qu trnh x l s c

Khi s c cha c x l
xong nhng cn phi hp
h tr ca cc n v th
NVKT phi cp nht kt
qu x l n hin ti.

II.2 CNG VIC X L S C

Trng hp 3: Hon thnh s c

Khi s c c
x l xong, NVKT
phi cp nht ngay
kt qu hon thnh
s c m bo
KPI x l s c
trong thi gian
ngn nht.

Ch

cp nht
ng s
lng vt
t s
dng

II.2 CNG VIC X L S C

-

Ch :

Khi hon thnh s c phi chn ng m li.

CNVT ch c chn cc m li t ngoi trm n nh khch hng.
Cc li h thng v thit b trong trm phi chuyn ticket cho cc khu vc

II.3 CC CHC NNG TIN CH

1. Tra cu thng tin ng dy thu bao
-.

Mc ch: Tra cu cc thng tin cn thit phc v trin khai v x l s c:

Tra cu user/password khi i trin khai thu bao.
Tra cu trng thi ng dy, thng tin khai bo khi i x l s c

II.3 CC CHC NNG TIN CH

2. i thit b ONT/STB:
- Mc ch: H tr NVKT u ni li thit b u cui khc khi thay th ONT/STB
o Khi ang trin khai mi
o Khi khch hng b s c hng thit b

II.3 CC CHC NNG TIN CH

3. Tnh nng ang xy dng: Qun l thng tin lin h ca khch hng trn Vsmart
- Mc ch:
Tra cu thng tin lin h (tn, s in thoi, a ch) ca khch hng theo
account.
Lin h vi khch hng khi cn thng bo v s c xy ra theo tng node, tng
a bn.
Cp nht cc thng tin lin h mi nht ca khch hng ( thay i so vi hp
ng).
- D kin hon thnh cui thng 6/2015.

II.3 CC CHC NNG TIN CH

Cc chc nng bo co, qun l cng vic trn web:
- Bo co cng vic trin khai trn QLCTKT: Phc v ly s liu iu hnh trin khai
hng ngy.
Bo co chi tit cng vic trin khai
Bo co tng hp cng vic trin khai
- Bo co cng vic s c trn NTMS: Ly s liu iu hnh x l s c hng ngy.
- Bo co thu bao trn NIMS: Ly s liu ti nguyn h tng, ti nguyn thu bao.

Thank you!