Traci Lyn Middleton

218 S Beaver Street, Landis, North Carolina 28088

Email: tracilyn815@ymail.com Mobile: 904.755.5585
Relocating back to the Charlotte area to be closer to family.
PROFESSIONAL STRENGTHS:

Six Sigma Greenbelt

Superior multitasking talents; capability to manage multiple assignments and navigate effectively through difficult
roadblocks
Excellent organizational and communication skills, able to develop solutions and incite involvement from others
Exceptional calendar management skills, including coordination of executive meetings and corporate events
Ability to interact effectively with employees at all levels of an organization
Work well in either a team or independent environment
Customer focused and results driven
Process documentation specialist: a firm believer in documenting processes and consistently making them more lean and
effective, saving time money and resources
Adept in Microsoft Office Suite, including advanced skills in PowerPoint, Excel and Visio

PROFESSIONAL HIGHLIGHTS:
Diversified Service Options, Inc., Jacksonville, FL, 2013-Present
Executive Assistant to Chief Legal and Compliance Officer and Secretary
Support Chief Legal and Compliance Officer, Director, Internal Audit, Employment Attorney, Contract Attorney,
Compliance and Legal Affairs Managers.
Provide support to Secretary to Diversified Board of Directors; preparing documents for BoardVantage
General office support including but not limited to: Calendar management and meeting coordination, arrange travel,
expense reimbursements and procurement requisitions.
Assist Legal Affairs, Employment Attorney and Human Resources with preparation of cases, investigations and hearings.
Responsible for OIG Exclusion research for the Diversified, First Coast and Novitas Compliance departments.
Record management and retention including electronic records management.
Onboarding of new hires including but not limited to; Day 1 orientation, ordering equipment (hardware & software),
security and systems access requests, and office setup.
Conflict of Interest help desk. Osprey COI RiskManager - Super User.
Process documentation in order to provide consistency throughout Legal and Compliance teams in Jacksonville, FL and
Harrisburg, PA.
BB&T, Jacksonville, FL, 2012-2013
Administrative Assistant to Market President
Supported the City Executive of Commercial Lending, Commercial Banking and Corporate Banking services.
Coordinated and plan all corporate and charity events for the North Florida Region.
Reviewed and responded to executives email and manage / coordinate executives calendar / schedule.
Meeting coordination, including Board Meetings and off site events.
Managed charitable sponsorship requests and awards.
Marketing and ad requests for special events, sporting events and media.
Accounts payable, procurement, check requests, vendor set-ups and expense reconciliation.
Custom Relationship Management documentation utilizing ProActiv CRM tool.
Prepared financial, sales and personnel reports.
Assisted with onboarding of new hire associates including system set up and equipment orders
Vistakon, Jacksonville, FL, 2010-2012
Change Control Administrator / SAP Release Manager contractor role through Kelly Services
Coordinated and managed SAP and Web Methods release schedules for ERP, BI and CRM systems including facilitating
Global Priorities meetings and off cycle and emergency releases.
Approved all transports from development through production phases within SAP.
Tracked changes and target production dates within SAP, SharePoint and Cognos.
Utilized SDLC methodology.

Traci Lyn Middleton

218 S Beaver Street, Landis, North Carolina 28088
Email: tracilyn815@ymail.com Mobile: 904.755.5585

Ensured Change Management policies and procedures were documented and updated on SharePoint.
Documented flow charts and processes of the Release Coordinator and Change Management Roles in Visio.

Traci Lyn Middleton

Page 2
FIS, Jacksonville, Florida, 2009-2010
Senior Level Executive Assistant to EVP Channel Solutions, FSG Segment Controller and SVP Marketing & Communications
Supported several executives with general office support as well as managed their professional and personal schedules,
and email.
Coordinated special events, meetings and conference calls.
Arranged domestic and international travel.
Accounting: expense reimbursement, credit card reconciliation, invoice processing and check request.
Utilized PowerPoint for creation of executive presentations and Visio for organizational charts.
BANK OF AMERICA, Jacksonville, Florida, 1998-2008
Administrative Assistant in various roles: SVP LoanLine Sales & Program Management / President, Dealer Financial Services /
SVP, South Florida Consumer Real Estate / SVP, National Post Closing
Responsible for calendar management, travel, meeting and event planning.
Accounting functions: expense reports, corporate card reconciliation and check requests.
Compilation of financial reports, market analysis, personnel and production reports.
Prepared PowerPoint presentations for executives and team members.
Assisted with onboarding and training of new associates.
Supported Six Sigma Green Belts and Black Belts with corporate projects.
AWARDS AND COMMUNITY SERVICE:

Customer Experience Leadership Award winner for Bank of America Mortgage, April 1999 & January 2000
Volunteer Super Bowl XXXIX, Jacksonville, FL, 2005
Member Team Bank of America volunteer program, 1998-2008
Making Strides Against Breast Cancer, Jacksonville, FL, 2008, 2009, 2012, 2013
Hale & Hearty 7K, Jacksonville, FL, 2012
United Way Stuff the Bus, 2012
BB&T Lighthouse Project, 2012
First Class Athletics Volunteer, Burrito Gallery Booth, 2012-2013
Jacksonville Beach Polar Plunge for Beaches Sea Turtle Patrol, 2013
United Way Captain, Diversified Service Options, Inc., 2013
Juvenile Diabetes Research Foundation, JDRF Walk, 2014
American Cancer Society Relay for Life of Rowan County, 2015
Phi Theta Kappa Honor Society 2015

EDUCATION SUMMARY:

Business Administration / Marketing, Florida State College, Jacksonville, Florida, Spring 2016
Six Sigma Greenbelt Certification, 2005
Property Management License, South Carolina School of Real Estate, Columbia, SC, 1991
Fashion Merchandising / Retail Management, AB&F (The Art Institute), Charlotte, North Carolina, 1983-1984
South Rowan Senior High School, China Grove, North Carolina, 1983

COMPUTER SOFTWARE AND SKILLS:

Microsoft Office: Word, Excel, PowerPoint, Visio, Publisher, Project, OneNote, Outlook, Access, WebEx, LiveMeeting, Adobe
Acrobat Pro, SnagIt, JD Edwards, PeopleSoft, Ariba, Concur, iOrder, SharePoint, QuickBooks, Bloomberg, AS400, FileNet,
DART, BOSS, Crystal Reports, SAP, Cognos, EtQ, SmarTeam, HP Quality Center, Mobius Doc Direct, ProActiv CRM,
Deltek, AXIOM, Osprey COI RiskManager, Oracle WebCenter: UCM & Spaces, Web site development and design; Closed
caption transcription experience including AV editing and syncing
REFERENCES AVAILABLE UPON REQUEST