PHIU GOP Y

Kinh tha Quy khach,

Chung ti rt vinh d c on tip Quy khach tai Khach san Starcity Sui M Ha Long
v mong mun Quy khach c hi long vi ti n nghi v s phuc vu tai y. hon thi n
hn na cht lng dich vu, xin Quy khach dnh chut thi gian in vo phiu ny.
Chung ti anh gia cao y kin ong gop cua Quy khach trong khi nghi tai Khach san.
Moi yu cu, nghi khn cp xin lin lac s may:
0936 61 77 68
Xin chn thanh cam n s ong gop quy bau cua Quy khach.
BAN GIAM C KHACH SN

GUEST COMMENTS SHEET

Dear Sirs & Madams.
We are delighted to welcome you as our guest at Starcity Suoi Mo Hotel Ha Long and
hope that you are pleased with our services and facilities here. In an effort to make your
future stays increasingly pleasant, and to constantly improve the quality of services that we
provided, we would like you to take a few minutes of your time to fill-up this questionaire
and please leave it at the Reception desk for our reference action.
Any urgent response or Assistance you need while staying with us, please dial:
0936 61 77 68
Thank you very much
THE BOARD OF MANAGEMENT

Halong Road, Halong City, Quang Ninh Province, Vietnam.

Tel: +84 (33) 3846 058 ; Fax: +84 (33) 3846 729 ; Email: info@starcitysuoimo.vn

t phng (Reservation)
V sao Qu khch chn Khch sn Starcity Sui M?
How reservation was made ?
Dch v (Services)

Tt T. binh
Good Average

Hang L hnh gii thi u

n tng u tin/First Impression

Travel Agency Recomendation

M ca/Doorman

Ban be gii thi u

Km
Poor

L tn/Receptionist

Personal Recommendation

Phuc vu bung/Housekeeping Staff

Qua quang cao

Phuc vu bn/waiter/waitress

Advertising

Thu ngn Nh hng/ F&B Cashier

Khac

Git l/ Laundry

Other:.......
Tt
T. binh
Km
Bung ngu (Guest-room) Good Average Poor

Nh hng/ Bar

Sach se (Clean)

Ba sang/Breakfast

Thit bi (Amenities)

Ba tra/Lunch

Phong tm (Bathroom)

Ba ti/Dinner

V sinh cng cng (Public service)

Tin sanh (Lobby)

Tt
T. binh
Good Average

Km
Poor

Dch v ti phng
(Room Service)

Nh v sinh
(Public Toilet)

ung/ Drinks

Quy khach se chon Khach san chung ti nghi trong ln ti ?

Would you stay with us again ?

Yes

No

ADDITIONAL SUGGESTIONS OR COMMENTS/ GP :

BIU DNG/ COMMENDATION:

Quy khach co biu dng ho c gop y v m t nhn vin hay t p th nao khng?
Please commend the staff who was the most helpful:
Tn nhn vin/Staff name.SectionPosition....................
Quy danh/Your name..........Telephone............
Company
Halong Road, Halong City, Quang Ninh Province, Vietnam.
Tel: +84 (33) 3846 058 ; Fax: +84 (33) 3846 729 ; Email: info@starcitysuoimo.vn

S Phong /RoomNoThi gian lu tru tai Khach san/Duration of stay..

Cam n s hp tac cua Quy khach

Thank you very much for your co-operation.

Halong Road, Halong City, Quang Ninh Province, Vietnam.

Tel: +84 (33) 3846 058 ; Fax: +84 (33) 3846 729 ; Email: info@starcitysuoimo.vn