Assessment And Analysis of Customer Satisfaction with the

service delivery of
Assessment on the use of
Bpitrade and its negative aspects as perceived by the current
investors

To seek
Empirical Analysis of Status, problems, and prospects of
ToService
gather Performance and Customer Satisfaction of
BpiTrade(online stock brokerage arm of BPI Securities
ToCorp.)
develop
as perceived by the current investors
Performance
To determine the issues and problems regarding the
online trading platform of BPI Securities experienced by
the current investors
To gather data from the current users of BPItrade and
provide valuable information to the potential investors
who would consider investing stocks in the future
To give critical assessment or suggestions for further
improvements to better serve customer needs
Promotional efforts and perceived effects on profitability, market
share and image of

An Assessment of Auto Loan Practices of Selected Banks

in Metro Manila with Special focus on Bank of the
Philippine Islands

Effectiveness of incentives as a Strategy for Improved

Profitability Rating and Employees Performance of Bank of
the Philippine Islands

Assessment of Level of Performance through Balance

Scorecard of the Bank of The Philippine Islands in
CAMANA (Caloocan, Malabon, Navotas) Area : A
Branch Level Analysis
Balanced Scorecard Approach for the Performance
Measurement of the Bank of the Philippine Islands in
CAMANA (Caloocan, Malabon, Navotas) Area : A
Branch Level Analysis
SWOT Analysis of the Bank of the Philippine Islands in
CAMANA (Caloocan, Malabon, Navotas) Area :
Factors affecting different level of performance of
each branch

To seek understanding on how Balanced

Scorecard is developed and applied in
assessing the performance of the selected
branches of BPI in CAMANA Area
To identify the selected branches with high
performance level and the possible candidates
that needs supervision and control
To determine the gap in the performance of
each branches and suggest ways on how to fill
it
to provide a useful guidance for the branch
managers in using the SWOT analysis
To know the usefulness of SWOT analysis in
assessing the level of performance of each
branch