Aggressive Communication

Aggressive Communicator
Interacts without respect for others
rights and/or feelings.
Expresses feelings and opinions and
advocates needs
Violates others; may be abusive

Verbal Cues
Strident, sarcastic or condescending voice

Use of threats
Put downs
Evaluative comments
Opinions expressed as fact

Non-verbal Cues

Eyes
Narrow, emotion-less, staring,
expressionless

Posture
Posture - Makes body bigger
upright, head high, shoulders out,
hands on hips, feet apart

Hands
Pointing fingers, making fists,
clenched, hands on hips

Uses
To command authority

To reprimand

Emergency situations

Dealing with Aggressive

Communicators

Hear the person out

Ask for elaboration and clarification
Consider taking notes
Empathize and show concern on your
face
Keep your voice tone soft
Paraphrase and summarize
Make an action plan

Advantages
Lets off steam without regarding the
feelings and rights of others
Can command others into giving us
what we want.

Disadvantages To Us
Others may become less likely to
give us what we want
Relationships will tend to be based
on negative emotions
Creates enemies and resentment

Disadvantages To Others
Makes others feel guilty, frustrated,
angry or resentful

Sources
http://marcimentalhealthmore.com/2013/09/04/r
esource-communication-styles/communicationstyles/
http://www.clairenewton.co.za/my-articles/thefive-communication-styles.html
http://www.getselfhelp.co.uk/communication.htm
http://web.clark.edu/tmcbeth/ASSERTIVENESS
%20HDEV%20155/PPT
%20Slides/hdev155_ch1ppt.pdf
http://www.slideshare.net/AqibMemon/how-todeal-with-an-aggressive-person