RTMT(REAL TIME MONITORING TOOL)

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Phone registration issues in RTMT
RTMT-->system--->Syslog Viewer-->Select the Node to which Phone registered---->
Application Log--->Filter the time to check message
RTMT > go to Syslog viewer > Select the Node where the phone got registered > cl
ick on the Application Logs or Get console logs of ip phone to check what happen
ed. In logs ReasonForOutOfService value will show you the exact reason why the pho
ne rebooted or check EndPointUnregistered keyword in logs.
If you need to get logs for IP phone registration issue then collect the Event vi
ewer application logs from RTMT (Select call manager on 1st page of log selection
window and select Event viewer application logs on 2nd page in RTMT) and analyze
syslog.
Reason code 8 means a device initiated reset, so the device reset itself for som
e reason and reason code 9 means that the device reset was initiated from the CU
CM.
The Session Manager logs the call data in new log files. These new log files are
located in the following folder: /var/log/active/cm/trace/ccm/calllogs/.

Session Trace Log View is used to Live tracing of Calls based on Calling and Ca
lled Number

Database Summary
RTMT-->Service-->Database Summary