Question 1

What is a potential drawback to selecting the bottom-up general troubleshooting

procedure?
requires checking every protocol
requires checking every application
requires checking every device and interface
requires checking the route table at each router
requires checking the path from source to destination
Question 2
After a network change that occurred during a scheduled maintenance window, users
were complaining about not being able to access a local file server. Upon
investigation, the administrator determined that the problem was with the recently
entered routing configurations. Because of company policy, the administrator is not
allowed to correct the routing configuration outside of a scheduled maintenance
window. Instead, the administrator moved the file server to an accessible subnet.
Which statement describes what the administrator did?
The administrator determined a solution to the problem.
The administrator determined a workaround for the problem.
The administrator applied the "swap components" troubleshooting approach.
The administrator applied the "perform comparison" troubleshooting approach.
Question 3
What are two limitations of an ad hoc troubleshooting approach? (Choose two.)
inefficient use of time and resources
only applicable to physical layer problems
difficult to transfer the job to someone else
can only be used after a structured approach has failed
requires more technical knowledge than a structured approach

Question 4
The help desk receives several calls on Monday morning stating that users cannot
connect to a local print server that was working on Friday. Which statement about the
problem would be correct?
The inability to connect to the print server is a symptom of a problem.
The inability to connect to the print server is the problem.
The connectivity problem occurred Monday morning.
The inability to connect to the print server caused the problem.

Question 5
Which condition is a symptom of a connectivity issue on a router that provides access
to the Internet?
A static route is misconfigured.
An interface status is down.
An incorrect network statement exists.
A cable is unplugged.

Question 6
What is a symptom of an incorrectly applied network command when issued under
the routing process?
a down status on an interface
a timeout message when attempting to ping a device on another network
a routing protocol that is not running
a user who is unable to connect to machines that are located on the same subnet

Question 7
Users at a remote site have reported that it is no longer possible to access the Internet.
A network administrator issued the show interface S0/0/0 command to check the
status of the interface. Which troubleshooting approach would fit this situation?
top-down
bottom-up
follow-the-path
divide-and-conquer

Question 8
A network engineer compares the routing table of a working router with that of a
router that is experiencing connectivity issues. Which troubleshooting approach best
describes this scenario?
bottom-up approach
divide-and-conquer approach
follow-the-path approach
swap-components approach
perform-comparison approach
top-down approach

Question 9
A network engineer initially uses the ping command to help troubleshoot a
connection problem. Which troubleshooting approach best describes this scenario?
bottom-up approach
divide-and-conquer approach
follow-the-path approach
move-the-problem approach
spot-the-difference approach
top-down approach
Question 10
What is common between Layer 3 switches and routers?
the supported features
the packet forwarding processes
the Layer 2 protocols on the interfaces
the commands for troubleshooting the control plane
Question 11
What is an important element of troubleshooting, regardless of the method used?
using a single troubleshooting process
executing the steps in the same order every time
following a structured and systematic process
spending a significant amount of time analyzing the information
Question 12
Network users have complained that it is no longer possible to access an important
web-based application. Using the ping command, an administrator verifies that there
is connectivity between one of the workstations and the server. The administrator has
also determined that BGP connectivity has remained established. At which layer of
the OSI model is the problem most likely to be found?
Layer 1
Layer 2
Layer 3
Layer 4
Layer 5
Layer 6
Layer 7