Professional Documents
Culture Documents
For
Implementation of Mobile Banking Services
Head Office-2
Department of Information Technology
7th Floor, 3 & 4 DD Block, Sector -1
Salt Lake, Kolkata-700064
RFP REF NO: UCO/DIT/1635/2014-15 Date: 29/10/2014
The information provided by the bidders in response to this RFP Document will
become the property of the Bank and will not be returned. The Bank reserves
the right to amend, rescind, reissue this RFP Document and all amendments will
be advised to the bidders/hosted in the Banks website and such amendments
will be binding on them. The Bank also reserves its right to accept or reject any
or all the responses to this RFP Document without assigning any reason
whatsoever.
This document is prepared by UCO Bank for Implementation of Mobile Banking
Service. It should not be reused or copied or used either partially or fully in any
form.
Page 1 of 55
Disclaimer
While the document has been prepared in good faith, no
representation or warranty , express or implied, is or will be made, and
no responsibility or liability will be accepted by UCO Bank or any of its
employees, in relation to the accuracy or completeness of this
document and any liability thereof expressly disclaimed. The RFP is not
an offer by UCO Bank, but an invitation for bidders responses. No
contractual obligation on behalf of UCO Bank, whatsoever, shall arise
from the offer process unless and until a formal contract is signed and
executed by duly authorized officials of UCO Bank and the Bidder.
Page 2 of 55
CONTENTS
PART I GENERAL TERMS AND CONDITIONS .................................................... 8
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
DISCLAIMER........................................................................................... 13
1.12
1.13
1.14
1.15
1.16
1.17
1.18
NOTIFICATION....................................................................................... 14
1.19
1.20
1.21
3.1.1
3.1.2
Page 3 of 55
3.1.3
3.2
3.3
3.4
ASSUMPTION/PRESUMPTION/MODIFICATIONS .................................... 20
PART IV ............................................................................................................. 21
SCOPE OF WORK ............................................................................................... 21
PART-V.............................................................................................. 24
5.1
ORDER DETAILS...................................................................................... 24
5.2
5.3
5.4
5.5
PAYMENTS TERMS.................................................................................. 25
5.6
5.7
5.8
5.9
5.10
5.11
SELECTION PROCESS............................................................................. 26
5.12
5.13
5.14
INDEMINITY ........................................................................................... 27
5.15
RENEWAL OF CONTRACT...................................................................... 28
5.16
5.17
PUBLICITY............................................................................................... 29
5.18
5.19
TECHNOLOGICAL ADVANCEMENTS.................................................... 29
5.20
GUARANTEES ......................................................................................... 29
5.21
Page 4 of 55
5.22
5.23
NOTICES ................................................................................................ 30
5.24
5.25
CONFIDENTIALITY ................................................................................. 31
5.26
5.27
SCHEDULE OF IMPLEMENTATION.......................................................... 31
5.28
5.29
5.30
5.31
COMPLIANCE........................................................................................ 32
5.32
ANNEXURE -A .................................................................................................... 34
ANNEXURE -B ..................................................................................................... 34
ANNEXURE -C .................................................................................................... 35
ANNEXURE -D .................................................................................................... 37
ANNEXURE E..................................................................................................... 38
ANNEXURE F ..................................................................................................... 39
ANNEXURE G ................................................................................................... 42
ANNEXURE H .................................................................................................... 43
ANNEXURE I ..................................................................................................... 44
ANNEXURE -J ..................................................................................................... 50
ANNEXURE -K..................................................................................................... 51
Page 5 of 55
Page 6 of 55
UCO/DIT/1635/2014-15
Rs.5,000 /- (Rupees Five Thousand Only)
29/10/2014
Rs.5,00,000/-(BG) (Rupees Five Lacs Only)
29/10/2014
28/11/2014 at 3.00 pm
Address of Communication
Email address
Contact Telephone/Fax Numbers
Bids to be submitted
10/11/2014
13/11/2014 at 11.30 am at below
mentioned address:
UCO BANK
Head Office-2
Department of Information Technology
5th Floor, Conference Room,
3 & 4 D D Block, Sector -1,
Salt Lake, Kolkata-700 064
Page 7 of 55
Page 8 of 55
Submission of Bid
1.2.1
Technical Bid should be duly sealed and super scribed as Technical Bid
for Implementation of Mobile Banking Service for UCO Bank.
1.2.2
1.2.3
The Technical bid should be complete in all respects and contain all
information asked for, except prices. The documentary proof in support of
all Eligibility Criteria should be submitted along with technical Bid.
1.2.4
The Technical bid should have compliance chart as per Annexure-I. This
table should not contain any price information.
1.2.5
Commercial bid duly sealed and super scribed as Commercial Bid for
Implementation of Mobile Banking Service for UCO Bank.
1.2.6
Page 9 of 55
1.2.8
The Bidder needs to submit the general details of the company as per
Annexure-B.
1.2.9
Incomplete bids or bids not conforming to the terms and conditions are
liable for rejection by the Bank.
1.2.10 At any time, prior to deadline for submission of RFP, UCO Bank may
modify any of the terms & conditions and technical specifications at its
sole discretion and the same will be available on Banks website and the
amendments shall be binding on the bidder. In case of any amendment,
UCO Bank may extend the deadline for submission of response to this RFP
in order to provide a reasonable time to the prospective bidders.
1.2.11 UCO Bank reserves the right to seek clarification or call for supporting
documents from any of the bidders, for which the concerned bidder
need to submit the documentary evidence(s) as required by UCO Bank.
1.2.12 Any Technical Bid, submitted with incorrect information will be liable for
rejection. Further, if any bidder is found to have submitted incorrect
information at any time, bidder may be debarred from participation in
the future tendering processes of Bank.
1.2.13 The Bank does not bind itself to accept the lowest or any Bid and reserves
the right to reject any or all Bids at any point of time prior to the issuance
of purchase order without assigning any reasons whatsoever.
1.2.14 The Bank reserves the right to resort to re-tendering without providing any
reason whatsoever. The Bank shall not incur any liability on account of
such re-tendering.
1.2.15 The Bank reserves the right to modify any terms, conditions or
specifications for submission of bids and to obtain revised Bids from the
bidders due to such changes, if any at any time prior to completion of
evaluation of technical bids from the participating bidders.
1.2.16 Canvassing of any kind or Bid submitted with false information will be a
disqualification.
1.2.17 The bidder shall keep the price valid for the period of 180 days.
1.2.18 Prices quoted by the Bidder shall be in Indian Rupees, firm and not
subject to any price escalation, if the order is placed within the validity
period.
Page 10 of 55
1.2.19 Further, subsequent to the orders being placed, the Bidder shall pass on
to the Bank all fiscal benefits arising out of reductions in Government
levies viz. Sales tax, excise duty, custom duty.
1.2.20 The Bank shall be under no obligation to accept the technical solution
offered or the lowest or any other offer received in response to this RFP
notice. The Bank reserves its right to negotiate with any or all bidders.
1.2.21 The Bank reserves the right to reject any or all offers based on its own
evaluation of the offers received, or on the basis of stability, capabilities,
track records, reputation among users and other similar features of a
bidder. When the Bank makes any such rejection, the Bank will not be
bound to give any reason and/or justification in this regard to the bidder.
The Bank further reserves the right to cancel the entire RFP process
without assigning any reasons whatsoever at any stage of the RFP
process.
1.2.22 Printed literature (for specific product and version numbers) describing
configuration and functionality should be provided to the Bank for the
products proposed to be supplied for the project. It should be noted that
the product proposed will have to be supplied with all the software
updates/fixes, if any, and associated documents. The version of software
delivered should be the latest one available in the industry.
1.2.23 Bids once submitted shall not be returned to the Bidder in future.
1.2.24 The technical bid shall be submitted in conformity with the Scope of
Work.
1.2.25 The Bank expects the selected bidder to adhere to the terms of this RFP
document and would not like or accept any deviations to the same.
1.3
1.4
Page 11 of 55
Non-submission of EMD will lead to outright rejection of the bid of the bidder.
The EMD of unsuccessful bidders will be returned to them on completion of
the tender process. The EMD of successful bidder will be returned on
submission of Performance Bank Guarantee as specified hereunder.
The EMD will not bear any interest and EMD made by the bidder will be
forfeited if:
1.5
1.6
1.7
Page 12 of 55
1.8
1.9
Information Provided
The RFP document contains statements derived from information that is
believed to be reliable at the date obtained but does not purport to provide
all of the information that may be necessary or desirable to enable an
intending contracting party to determine whether or not to enter into a
contract or arrangement with Bank in relation to the provision of services.
Neither Bank nor any of its employees, agents, contractors, or advisers gives
any representation or warranty, express or implied as to the accuracy or
completeness of any information or statement given or made in this RFP
document.
1.10
1.11
Disclaimer
Subject to any law to the contrary, and to the maximum extent permitted by
law, Bank and its officers, employees, contractors, agents, and advisers
disclaim all liability from any loss or damage (whether foreseeable or not)
suffered by any person acting on or refraining from acting because of any
information, including forecasts, statements, estimates, or projections
contained in this RFP document or conduct ancillary to it whether or not the
loss or damage arises in connection with any negligence, omission, default,
lack of care or misrepresentation on the part of Bank or any of its officers,
employees, contractors, agents, or advisers.
1.12
1.13
No Legal Relationship
No binding legal relationship will exist between any of the Recipients /
Respondents and Bank until execution of a contractual agreement.
Page 13 of 55
1.14
1.15
Acceptance of Terms
A Recipient will, by responding to Bank RFP, be deemed to have accepted
the terms as stated in the RFP.
1.16
RFP Response
If the response to this RFP does not include the information required or is
incomplete or submission is through Fax or through e-mail, the response to the
RFP is liable to be rejected.
All submissions will become the property of Bank. Recipients shall be deemed
to license, and grant all rights to, Bank to reproduce the whole or any portion
of their submission for the purpose of evaluation, to disclose the contents of
the submission to other Recipients who have registered a submission and to
disclose and/or use the contents of the submission as the basis for any
resulting RFP process, notwithstanding any copyright or other intellectual
property right that may subsist in the submission or Banking documents.
1.17
1.18
Notification
Bank will notify the Respondents in writing as soon as practicable about the
outcome of the RFP evaluation process, including whether the Respondents
RFP response has been accepted or rejected. Bank is not obliged to provide
any reasons for any such acceptance or rejection.
1.19
Language of Bids
The bid, correspondence and supporting documents should be submitted in
English.
1.20
Page 14 of 55
found that the bidder does not meet the eligibility criteria or has submitted
false /incorrect information the bid will be rejected summarily by the Bank.
1.21
Authorized Signatory
The selected bidder shall indicate the authorized signatories who can discuss,
sign, negotiate, correspond and any other required formalities with the bank,
with regard to the obligations. The selected bidder shall submit, a certified
copy of the resolution of their Board, authenticated by Company Secretary,
authorizing an official or officials of the company to discuss, sign with the
Bank, raise invoice and accept payments and also to correspond. The bidder
shall furnish proof of signature identification for above purposes as required
by the Bank.
Page 15 of 55
(Proof to be submitted)
Copy of the Certificate of
Incorporation and Certificate
of Commencement of Business
to be submitted.
The bidder submitting the offer should be Copy of the audited balance
having a turnover of minimum Rupees 50 sheet of the company showing
Lacs per year in any one of last three turnover of the company.
financial years (2011-12, 2012-13, 2013-14).
This must be the individual company turnover
and not of any group of companies.
Bidder should be a profit making company in Copy of the audited balance
any one of the last three financial years sheet of the company showing
(2011-12, 2012-13, 2013-14) OR bidder should turnover, net worth & profit of
have maintained a positive net worth in any the company.
two of last three financial years (2011-12,
2012-13, 2013-14).
Note: Bidder must comply with all above-mentioned criteria. Non-compliance of any of
the criteria will entail rejection of the offer summarily. Photocopies of relevant documents /
certificates should be submitted as proof in support of the claims made. UCO BANK
reserves the right to verify /evaluate the claims made by the bidder independently or by
virtue of a third party. Any decision of UCO BANK in this regard shall be final, conclusive
and binding upon the bidder.
RFP Ref No. UCO/DIT/1635/2014-15 Dated 29/10/2014
Page 16 of 55
Part III
3.1
Evaluation Criteria
There would be a three (3) stage evaluation process.
The Stages are:
I)
II)
III)
The Eligibility would be evaluated first for the participating bidders. The
bidder, who would qualify all Eligibility Criteria as mentioned in clause 2.1, will
be shortlisted for the Technical bid evaluation. A detailed technical
evaluation would be undertaken for eligible bidders and only the technically
qualified bidders would be shortlisted for commercial opening.
The offers/bids containing erasures or alterations will not be considered. There
should be no hand-written material, corrections or alterations in the offer/bid.
Technical details must be completely filled up. Correct technical information
of the product being offered must be filled in. Filling up of the information
using terms such as OK, accepted, noted, as given in
brochure/manual is not acceptable. Bank may treat offers/bids not
adhering to these guidelines as unacceptable. The bid form and the
documents attached to it shall not be detached or removed one from the
other and no alteration(s) or mutilation(s) (other than filling in all the blank
spaces) shall be made in any of the bid documents attached thereto. Any
alterations or changes to the entries in the attached documents shall be
made by a separate covering letter, in the absence of which it shall be
rejected forthwith. Any decision in this regard by UCO Bank shall be final,
conclusive and binding on the Bidder.
Bank will not entertain any enquiries from the bidders post tender opening on
the status of the bid, nor allow any price reductions during the course of
technical or commercial evaluation. No bidder shall contact UCO Bank on
any matter relating to its offer/bid; from the time of offer opening to the time
the contract is awarded. Any effort by a Bidder to influence Bank in its
decision on offer/bid evaluation, comparison or contract award decisions
may result in the rejection of the Bidders offer/bid forthwith. Any decision of
Bank in this regard shall be final, conclusive and binding on the Bidder.
3.1.1 Evaluation Methodology
The objective of evolving this evaluation methodology is to facilitate the
selection of the most cost-effective solution (Total Cost of Ownership) for the
contract period that appropriately meets the requirements of the Bank
identified in this RFP.
3.1.2 Technical Evaluation Process
The bank will evaluate the technical response to the RFP of the bidders who
are found eligible as per the eligibility criteria mentioned in the RFP. Bidder
RFP Ref No. UCO/DIT/1635/2014-15 Dated 29/10/2014
Page 17 of 55
ii.
Description
S Standard feature
C Customization required.
U Unavailable
iii. The marks allotted to the responses of the bidder after carrying out
above step would be reduced to a scale of 1 to 100 as under:
Total marks obtained
------------------------------- x 100
Max. Possible marks
Banks decision in respect to evaluation methodology and short-listing
bidders will be final and no claims whatsoever in this respect will be
entertained. The Bidders who achieve a cut-off score of 85% marks or more
will be declared technically qualified.
Note: In addition to the above Bank may ask for technical presentation of the
proposed solution from all the participating bidders at bidders own cost. Bank
may also visit premises of the Bank(s) where the bidders have integrated and
implemented the proposed solution. However, cost for such visits shall be
borne by the Bank.
RFP Ref No. UCO/DIT/1635/2014-15 Dated 29/10/2014
Page 18 of 55
3.2
3.1.3.1
3.1.3.2
3.1.3.3
3.1.3.4
3.1.3.5
Normalisation of Bid:
The Bank will go through a process of technical evaluation and normalization
of the bids to the extent possible and feasible to ensure that Bidders are
more or less on the same technical ground. After the normalization process ,
if the Bank feels that any of the bids needs to be normalized and that such
normalization has a bearing on the price bids, Bank may at its discretion ask
all the technically short-listed Bidders to resubmit incrementally or totally the
technical and commercial bids once again for scrutiny. The Bank can repeat
this normalization process at every stage of technical submission or till the
Bank is satisfied. The Bidders have agreed that they have no reservation or
objection to the normalization process and all the technically short listed
bidders will, by responding to this RFP, agree to participate in the
normalization process and extend their cooperation to the Bank during this
process. The bidders, by submitting the response to this RFP, agree to the
process and conditions of the normalization process.
Page 19 of 55
3.3
Copy Bid
Bidders shall also submit a copy of the total bid in a separate single sealed
Outer cover duly sealed and super scribed BID for Implementation of
Mobile Banking Solution SUBMITTED BY .. ON .. DUE DATE ..
(Duplicate Copy). The bids (Main copy and Duplicate copy) shall be
dropped/ submitted at UCO Banks address on or before the date and time
given in Control Sheet Table. Soft copy of bid shall also be submitted along
with hard copies. Any Bid received by the Bank after deadline for submission
of Bids prescribed, will be rejected and returned unopened to the Bidder. In
case of any discrepancy in the Main copy Bank may open the Duplicate
copy of the bid at its discretion in presence of bidders.
3.4
Assumptions/Presumptions/Modifications
The Bank would like to expressly state that any assumptions, modifications,
terms, conditions, deviation etc., which the bidder includes in any part of the
Bidders response to this RFP, will not be taken into account either for the
purpose of evaluation or at a later stage, unless such assumptions,
modifications, terms, conditions deviations etc., have been accepted by the
Bank and communicated to the bidder in writing. The bidder at a later date
cannot make any plea of having specified any assumption, modifications,
terms, conditions, deviation etc. in the bidders response to this RFP. No offer
can be modified or withdrawn by a bidder after submission of Bid/s.
Page 20 of 55
Part IV
Scope of Work
The proposed Mobile Banking Solution should be implemented interfacing with
Banks Core Banking Solution i.e. Finacle. The proposed solution should be capable
of handling retail as well as corporate customers of Bank on Mobile Channel.
The solution should include, but not limited to, the following:
The solution should deliver all the listed services as given in the table referred
as Annexure-I.
The vendor should implement the application at DC-Site at Bangalore
(Production environment), DR-Site at Kolkata (Disaster Recovery) and Test
environment. Bank shall provide required hardware along with operating
system (OS) & Database (DB).
The solution should be configured with automatic replication to DR site with
Recovery point objective (RPO) of 30 minutes and Recovery time objective
(RTO) as 90 minutes.
The Bidder is required to mention and enclose detail of type of hardware,
Operating System (OS) and Database (DB) required for smooth
implementation and functioning of the proposed solution. Bank would prefer
Red Hat Operating System and Oracle Database for above mentioned
hardware which will be provided by the Bank. However, Bidder needs to
specify OS and DB compatible with the proposed Mobile Banking
application. Any other software required / needed for making the
application live and run to be provided by the bidder.
The
proposed
solution
should
be
compliable
in
terms
of
communication/synchronization with Banks Core Banking Solution.
To provide support for trouble shooting and enhancements in the Services
during the contract.
To implement proposed Mobile Banking solution by interface with Banks
Core Banking application Finacle through connect 24 and interfacing with
NPCI Mobile Banking Channel for IMPS, NUUP or any other service offered by
NPCI using Gateway (to be provided by the bidder).
The proposed solution should also support interfacing with Financial
Transaction Switch (Base 24 6.x and scalable up to Base 24 EPS) & other
Financial Transaction Switches available in industry for seamless integration,
parameterization, customization etc, if so desired by the Bank.
The solution should be integrated online banking channel offering a central
transaction management, business logic orchestration and application
administration. Single integration with host systems with a unified data
architecture model.
The solution offered should comply with all the Operative Guidelines for
Mobile Banking Transactions in India issued by RBI vide circular no.
DPSS.CO.PD. Mobile Banking. No./02.23.001/2013-14 dated July 01, 2013. The
solution should also comply with any further guidelines and mandates issued
by RBI for Mobile Banking Transactions. The bidder has to undertake to
incorporate, at no cost to the Bank, suitable changes in the solution including
the software, procedure and operations as required from time to time to
comply with any new rules of Indian Law or new rules from RBI/IBA/MFI/
NPCI/Bank for providing the Mobile Banking services to The Bank.
Page 21 of 55
The solution should be compatible with all the Mobile Platforms meeting the
industry standard but not limited to J2ME, Android, Blackberry, Windows, iOS.
The bidder should ensure the compatibility of application provided for all the
impending updates / upgrades of various Mobile Platforms without any
additional cost to Bank. Bidder should also ensure the availability of
application for any new Mobile Platform within 6 months from the date of its
launch without any additional cost to Bank.
The proposed solution should be compatible with all the Basic Mobile Phones,
Smartphones & Tablets meeting the industry standards.
The proposed solution should be able to provide various MIS reports which
should be configurable in nature.
Bank reserves the right to extend Mobile Banking services to Banks sponsored
RRBs with same terms and conditions. However the commercials for the same
will be finalised through negotiation with the selected bidder at the time of
implementation.
Bidder should provide the end to end IMPS solution under Mobile Banking
Services. Bidder should be able to provide independent IMPS services without
using Banks ATM switch.
The proposed solution should follow an enterprise model (perpetual license)
at Corporate Level and there should not be any restriction in terms of number
of users or volume of transactions in either way.
The selected bidder has to ensure the flawless switching of all the services
under purview of this RFP to Disaster Recovery (DR) site during DR drill as and
when decided by Bank or in case of non- availability of primary / DC site.
The proposed Mobile Banking Application should offer 99.99% uptime on
monthly basis.
The proposed solution should be well versed with functionality to support
multiple languages, necessarily English & Hindi. Bank may also ask the bidder
to provide the solution in any of the regional languages during the contract
period.
The selected bidder has to offer technical and functional support of the
service for one year post implementation of solution. During this period,
bidder has to provide one onsite technical resource for providing support
from Banks Head Office. Once this probationary time elapses, Banks team
will take-over the operations from bidder.
The Bidder will be required to provide technical support to Bank during the
entire contract period.
Bank shall provide the following hardware:
1. For DC Site:
1.1
1.2
1.3
2. For DR Site:
2.1
2.2
2.3
Page 22 of 55
Projection for Number of users and Transactions:- Bank expects following ratio
of number of users and quarterly transactions.
No of
users
Existing
55000
Year 1
200000
Year 2
350000
Year 3
400000
Year 4
500000
Year 5
600000
No of
Transactions
per Quarter
500000
2000000
3000000
4000000
5000000
6000000
Bank expects at least 150 transactions per second during peak hours. Bidder
should propose the application based on above projection.
Page 23 of 55
Part-V
5.1
Order details
The purchase order will be placed by the Bank from its Head Office in the
name of selected bidder. The payment will be made by UCO Bank, Head
Office-2, Saltlake. Any decision of the Bank in this regard will be final &
conclusive and binding upon the selected bidder. Bank reserves the right to
hold discussions with the selected bidder to finalize the prices of optional
items.
5.2
Contract Period
The contract period for Implementation of Mobile Banking Solution will be for
a period of three (3) years from the date of Agreement. The selected bidder
need to execute a Service Level Agreement (SLA) with UCO Bank covering
all terms and conditions of this RFP and subsequent addendum/corrigendum.
SLA will cover performance and availability of the Services under Mobile
Banking Solution deployed. The performance of the selected bidder shall be
reviewed quarterly, if not found satisfactory, Bank may terminate the
contract at its sole discretion by giving two months notice without assigning
any reasons. Any offer falling short of the contract period is liable for
rejection.
The Bidder will also be required to sign non disclosure agreement (NDA) with
the Bank as per Annexure-K
5.3
5.4
PAYING AUTHORITY
The payments as per the Payment Schedule covered hereinabove shall be
paid by BPR & BTD, UCO Bank, Head Office-2. However, Payment of the Bills
would be payable, on receipt of advice/confirmation for satisfactory
delivery/installation/re-installation and availability of service. Also the bidder
has to submit the certificate of insurance covering all the risks during
installation, commissioning, testing and handling including third part liabilities.
Page 24 of 55
5.5
Payment Terms
The application cost & implementation fee shall be paid in two terms, 70% of
above costs shall be paid after successful implementation of the solution
however remaining 30% shall be paid after six (6) months of the
implementation of service. However the costs incurred against facilitation
management shall be paid quarterly in arrear and correspondingly AMC/ATS
shall be paid annually. All these payments are subjected to invoices raised by
the selected bidder.
5.6
Liquidated Damage
If the selected bidder fails to complete the assignment as per the time lines
prescribed in the RFP and the extension if any allowed, it will be a breach of
contract. LD shall be charged as 1% of total contract price for every week of
delay. The Bank reserves its right to cancel the order in the event of delay
and forfeit the bid security as liquidated damages for the delay. If
deductions of account of liquidated damages exceeds more than 10% of
the total contract price.
5.7
Force Majeure
Force Majeure is herein defined as any cause, which is beyond the control of
the selected bidder or the Bank as the case may be which they could not
foresee or with a reasonable amount of diligence could not have foreseen
and which substantially affect the performance, such as:
Provided either party shall within ten (10) days from the occurrence of such a
cause notify the other in writing of such causes. The Selected bidder or the
Bank shall not be liable for delay in performing his / her obligations resulting
from any Force Majeure cause as referred to and / or defined above.
5.8
5.9
Acceptance Testing
The Bank will carry out the acceptance tests for testing software, services
and other deliverables supplied by the selected bidder as a part of the
Implementation of Mobile Banking Services. The Vendor shall assist the Bank
in all acceptance tests to be carried out by the Bank. The provisioned items
will be deemed accepted only on successful acceptance of those products
and the vendor would need to provision insurance of those items till
successful acceptance. The Bank at its discretion may modify, add or
amend the acceptance tests which then will have to be included by the
vendor. The Vendor shall arrange for the tests at the relevant sites in the
presence of the officials of the Bank. The Vendor should ensure that the tests
will involve trouble-free operation of the complete system apart from
Page 25 of 55
physical verification and testing and that there shall not be any additional
charges payable by the Bank for carrying out this acceptance test.
In case of any discrepancy in the Hardware/software/Services supplied, the
Bank reserve the right to terminate the entire agreement in case the Vendor
does not rectify or replace the supplied hardware/software and the Vendor
shall take back Vendor equipment at Vendors costs and risks. The Bank
reserves the right to reject the Vendor Supplied Equipment and to seek free
replacement or repair of the equipment or defective components thereof till
the completion of acceptance test and obtaining final acceptance
certificate from the Bank.
5.10
Clarification of Offers
To assist in the scrutiny, evaluation and comparison of offers/bids, UCO BANK
may, at its sole discretion, ask some or all bidders for clarification of their
offer/bid. The request for such clarifications and the response will necessarily
be in writing and no change in the price or substance of the bid shall be
sought, offered or permitted. Any decision of UCO BANK in this regard shall
be final, conclusive and binding on the bidders.
5.11
Selection Process
Technically qualified bidder with the lowest commercial quote will be
considered as the L1 bidder.
5.12
Order Cancellation
UCO BANK reserves the right to cancel the contract placed on the selected
bidder and recover expenditure incurred by UCO BANK under the following
circumstances:-
5.12.1 The selected bidder commits a breach of any of the terms and conditions of
the bid.
5.12.2 The bidder goes into liquidation, voluntarily or otherwise.
5.12.3 An attachment is levied or continues to be levied for a period of seven days
upon effects of the bid.
5.12.4 If the selected bidder fails to complete the assignment as per the time lines
prescribed in the RFP and the extension if any allowed, it will be a breach of
contract. The Bank reserves its right to cancel the order in the event of delay
and forfeit the bid security as liquidated damages for the delay.
5.12.5 If deductions of account of liquidated damages exceeds more than 10% of
the total contract price.
5.12.6 In case the selected bidder fails to deliver the quantity as stipulated in the
delivery schedule, UCO BANK reserves the right to procure the same or similar
product from alternate sources at the risk, cost and responsibility of the
selected bidder.
5.12.7 After award of the contract, if the selected bidder does not perform
satisfactorily or delays execution of the contract, UCO BANK reserves the right
to cancel the contract with selected bidder and get the balance contract
executed by another party of its choice by giving one months notice for the
same. In this event, the selected bidder is bound to make good the
additional expenditure, which UCO BANK may have to incur in executing the
balance contract. This clause is applicable, if for any reason, the contract is
RFP Ref No. UCO/DIT/1635/2014-15 Dated 29/10/2014
Page 26 of 55
cancelled.
5.12.8 UCO BANK reserves the right to recover any dues payable by the selected
bidder from any amount outstanding to the credit of the selected bidder,
including the pending bills and/or invoking the bank guarantee under this
contract.
5.13 Consequences of Termination
a. In the event of termination of the Contract due to any cause whatsoever,
[whether consequent to the stipulated term of the Contract or otherwise],
UCO BANK shall be entitled to impose any such obligations and conditions
and issue any clarifications as may be necessary to ensure an efficient
transition and effective business continuity of the Service(s) which the
Vendor shall be obliged to comply with and take all available steps to
minimize loss resulting from that termination/breach, and further allow the
next successor Vendor to take over the obligations of the erstwhile Vendor in
relation to the execution/continued execution of the scope of the Contract.
b. In the event that the termination of the Contract is due to the expiry of the
term of the Contract, a decision not to grant any (further) extension by UCO
BANK, the Vendor herein shall be obliged to provide all such assistance to
the next successor Bidder or any other person as may be required and as
UCO BANK may specify including training, where the successor(s) is a
representative/personnel of UCO BANK to enable the successor to
adequately provide the Service(s) hereunder, even where such assistance is
required to be rendered for a reasonable period that may extend beyond
the term/earlier termination hereof.
c. Nothing herein shall restrict the right of UCO BANK to invoke the Performance
Bank Guarantee and other guarantees, securities furnished, enforce the
Deed of Indemnity and pursue such other rights and/or remedies that may
be available to UCO BANK under law or otherwise.
d. The termination hereof shall not affect any accrued right or liability of either
Party nor affect the operation of the provisions of the Contract that are
expressly or by implication intended to come into or continue in force on or
after such termination.
5.14
Indemnity
Selected bidder shall indemnify, protect and save the Bank and hold the
Bank harmless from and against all claims, losses, costs, damages, expenses,
action suits and other proceedings, (including reasonable attorney fees),
relating to or resulting directly or indirectly from (i) an act or omission of the
Vendor, its employees, its agents, or employees of the consortium in the
performance of the services provided by this contract, (ii) breach of any of
the terms of this RFP or breach of any representation or warranty by the
Vendor, (iii) use of the deliverables and or services provided by the Vendor,
(iv) infringement of any patent, trademarks, copyrights etc. or such other
statutory infringements in respect of all components provided to fulfil the
scope of this project. The selected Bidder is required to submit the Proforma
For Deed of Indemnity as per Annexure-F. Vendor shall further indemnify the
Bank against any loss or damage to the Bank premises or property, loss of
life, etc., due to the acts of the Vendors employees or representatives. The
Page 27 of 55
Vendor shall further indemnify the Bank against any loss or damage arising
out of claims of infringement of third-party copyright, patents, or other
intellectual property, and third-party claims on the Bank for malfunctioning
of the equipment or software or deliverables at all points of time, provided
however, (i) the Bank notify the vendor in writing immediately on becoming
aware of such claim, (ii) the Vendor has sole control of defence and all
related settlement negotiations, (iii) the Bank provides the Vendor with the
assistance, information and authority reasonably necessary to perform the
above, and (iv) the Bank does not make any statement or comments or
representations about the claim without prior written consent of the Vendor,
except under due process of law or order of the court. It is clarified that the
vendor shall in no event enter into a settlement, compromise or make any
statement (including failure to take appropriate steps) that may be
detrimental to the Bank (and/or its customers, users and service providers)
rights, interest and reputation. Vendor shall be responsible for any loss of life,
etc, due to acts of Vendors representatives, and not just arising out of gross
negligence or misconduct, etc, as such liabilities pose significant risk. Vendor
should take full responsibility for its and its employees actions.
The vendors should indemnify the Bank (including its employees, directors or
representatives) from and against claims, losses, and liabilities arising from:
Non-compliance
Requirements
of
the
vendor
with
Laws
Governmental
IP infringement
Renewal of Contract
In case the Bank wishes to renew the contract, the service provider should
renew the contract with Bank at mutually agreed terms and conditions.
5.16
Page 28 of 55
5.17
Publicity
Any publicity by the bidder in which the name of UCO Bank is to be used
should be done only with the explicit written permission of UCO Bank. The
Vendor shall not make or allow to make a public announcement or media
release about any aspect of the Contract unless UCO BANK first gives the
Vendor its erstwhile written consent.
5.18
5.19
Technological Advancements
The Selected bidder shall take reasonable and suitable action, taking into
account economic circumstances, at mutually agreed increase / decrease
in charges, and the Service Levels, to provide the Services to the Bank at a
technological level that will enable the Bank to take advantage of
technological advancement in the industry from time to time.
5.20
Guarantees
Selected bidder should guarantee that all the material as deemed suitable
for the Implementation of Mobile Banking Services scope as defined under
this document, are licensed and legal. All hardware and software must be
supplied with their original and complete printed documentation.
5.21
Resolution of Disputes
The Bank and the supplier Vendor shall make every effort to resolve
amicably, by direct informal negotiation between the respective project
directors of the Bank and the Vendor, any disagreement or dispute arising
between them under or in connection with the contract.
If the Bank project director and Vendor project director are unable to
resolve the dispute after thirty days from the commencement of such
informal negotiations, they shall immediately refer the dispute to the senior
authorised personnel designated by the Vendor and Bank respectively.
If after thirty days from the commencement of such negotiations between
the senior authorised personnel designated by the Vendor and Bank, the
Bank and the Vendor have been unable to resolve amicably a contract
dispute, either party may require that the dispute be referred for resolution
through formal arbitration.
All questions, disputes or differences arising under and out of, or in
connection with the contract or carrying out of the work whether during the
Page 29 of 55
progress of the work or after the completion and whether before or after the
determination, abandonment or breach of the contract shall be referred to
arbitration by a sole Arbitrator: acceptable to both parties OR the number of
arbitrators shall be three, with each side to the dispute being entitled to
appoint one arbitrator. The two arbitrators appointed by the parties shall
appoint a third arbitrator who shall act as the chairman of the proceedings.
The award of the Arbitrator shall be final and binding on the parties. The
Arbitration and Conciliation Act 1996 or any statutory modification thereof
shall apply to the arbitration proceedings and the venue of the arbitration
shall be Kolkata.
If a notice has to be sent to either of the parties following the signing of the
contract, it has to be in writing and shall be first transmitted by facsimile
transmission by postage prepaid registered post with acknowledgement due
or by a reputed courier service, in the manner as elected by the Party giving
such notice. All notices shall be deemed to have been validly given on (i)
the business date immediately after the date of transmission with confirmed
answer back, if transmitted by facsimile transmission, or (ii) the expiry of five
days after posting if sent by registered post with A.D., or (iii) the business date
of receipt, if sent by courier.
This RFP document shall be governed and construed in accordance with the
laws of India. The courts of Kolkata alone and no other courts shall be
entitled to entertain and try any dispute or matter relating to or arising out of
this RFP document. Notwithstanding the above, the Bank shall have the right
to initiate appropriate proceedings before any court of appropriate
jurisdiction, should it find it expedient to do so.
5.22
5.23
Notices
Notice or other communications given or required to be given under the
contract shall be in writing and shall be faxed/e-mailed followed by handdelivery with acknowledgement thereof, or transmitted by pre-paid
registered post or courier.
Any notice or other communication shall be deemed to have been validly
given on date of delivery if hand delivered & if sent by registered post than
on expiry of seven days from the date of posting.
5.24
Authorized Signatory
The selected bidder shall indicate the authorized signatories who can discuss
and correspond with UCO BANK, with regard to the obligations under the
contract. The selected bidder shall submit at the time of signing the contract
a certified copy of the resolution of their board, authenticated by the
company secretary, authorizing an official or officials of the bidder to discuss,
sign agreements/contracts with UCO BANK, raise invoice and accept
payments and also to correspond. The bidder shall provide proof of
signature identification for the above purposes as required by UCO BANK.
Page 30 of 55
5.25
Confidentiality
The bidder must undertake that they shall hold in trust any Information
received by them, under the Contract/Agreement, and the strictest of
confidence shall be maintained in respect of such Information. The bidder
has also to agree:
To maintain and use the Information only for the purposes of the
Contract/Agreement and only as permitted by UCO BANK;
To only make copies as specifically authorized by the prior written
consent of UCO Bank and with the same confidential or proprietary
notices as may be printed or displayed on the original;
To restrict access and disclosure of Information to such of their
employees, agents, strictly on a "need to know" basis, to maintain
confidentiality of the Information disclosed to them in accordance with
this Clause and
To treat all Information as Confidential Information.
5.26
NON-TRANSFERABLE OFFER
This Request for Proposal (RFP) is not transferable. Only the bidder who has
purchased this document in its name or submitted the necessary RFP price
(for downloaded RFP) will be eligible for participation in the evaluation
process.
5.27
Schedule of Implementation
The vendor should commence implementation of the Mobile Banking
Services within 8 weeks from the date of award of contract. The
implementation shall comprise of system configuration, customisation, pilot
implementation, UAT and system roll out.
5.28
Preliminary Scrutiny
UCO BANK will scrutinize the offers/bids to determine whether they are
complete, whether any errors have been made in the offer/bid, whether
required technical documentation has been furnished, whether the
documents have been properly signed, and whether items are quoted as
per the schedule.
UCO BANK may, at its discretion, waive any minor non-conformity or any
minor irregularity in an offer/bid. This shall be final, conclusive and binding on
all bidders and UCO BANK reserves the right for such waivers.
5.29
Page 31 of 55
5.30
5.31
Compliance
The products & services offered to the Bank must be incompliance with all
laws, regulations & Govt. guidelines of India. It also not violet any of the
provisions of the IT act in anyway or any other legal provisions relating to
such products or services in India.
5.32
Page 32 of 55
Annexure A
(Tender offer forwarding letter)
Tender Reference No.:
Date: XX . XX . 2014
The Deputy General Manager (IT, BPR & BTD)
UCO Bank,
DIT, BPR & Business Transaction Department,
Head Office II, 7th Floor 3 & 4 DD Block,
Sector -1, Salt Lake City, Kolkata -700064
Dear Sir,
Sub:
Banking
Services
(RFP
Ref
No.
With reference to the above RFP, having examined and understood the instructions including
all annexures, terms and conditions forming part of the Bid, we hereby enclose our offer for
Mobile Banking Services as mentioned in the RFP document forming Technical as well as
Commercial Bids being parts of the above referred Bid.
In the event of acceptance of our Technical as well as Commercial Bids by the bank w e
undertake to im plement Mobile Banking Services as per your purchase orders.
In the event of our selection by the bank for implementing Mobile Banking Services , we will
submit a Performance Guarantee for a sum equivalent to 10% of contract v alue for a
period of 39 m onths effectiv e from the im plementation of the solution &
acceptance of the same by the Bank.
We agree to abide by the terms and conditions of this tender offer till 180 days from the date
of commercial bid opening and our offer shall remain binding upon us which may be accepted
by the Bank any time before expiry of 180 days.
Until a formal contract is executed, this tender offer, together with the Banks written
acceptance thereof and Banks notification of award, shall constitute a binding contract
between us.
We understand that the Bank is not bound to accept the lowest or any offer the Bank may
receive.
day of
2014
Signature:
(In the Capacity of)
Duly authorized to sign the tender offer for and on behalf of
Page 33 of 55
Annexure-B
Profile of Bidder
1. Name of bidder:
2. Location
Regd. Office:
Controlling Office:
3. Constitution
4. Date of incorporation & Date OF COMMENCEMENT of business:
5. Major change in Management in last three years
6. Names of Banker / s
B. Financial Position of Bidder for the last three financial years
Yr. 1
Yr. 2
Yr. 3
Paid up capital
Tangible
Net
Worth
(excluding
revaluation
reserve)
Total Outside
Liabilities/Tangible Net Worth
Net Sales of the Company as
a whole.
Out of the above Net Sales,
Net Sales from services
Gross Profit
Net Profit (Profit After Tax)
Summary of Financial Position and working results
Growth in Operations (%)
Growth in profitability (%)
N.B. Enclose copies of Audited Balance Sheets along with enclosures
C. Proposed Service details in brief
Description of service :
Page 34 of 55
Annexure-C
PROFORMA FOR PERFORMANCE GUARANTEE
(To be stamped in accordance with the stamp act)
1. In consideration of UCO BANK, a body corporate constituted under the Banking
Companies (Acquisition & Transfer of Undertaking) Act, 1970, having its head office
at 10 BIPLABI TRILOKYA MAHARAJ SARANI (BRABOURNE ROAD),Kolkata-700001
(hereinafter called UCO BANK) having agreed to exempt M/s (Name of the
vendor Company) a Company incorporated under the Companies Act, 1956
having its registered office at (Address of the vendor company) (hereinafter called
the said VENDOR) from the demand, under the terms and conditions of UCO
BANKs purchase order/ Letter of Intent bearing no. .dated. issued
to the Vendor and an Agreement to be made between UCO Bank and the Vendor
for a period of . . In pursuance of Request For Proposal
no..dated , as modified, (hereinafter called
the said Agreement), of security deposit for the due fulfillment by the said
VENDOR of the Terms and conditions contained in the said Agreement, on
production
of
a
Bank
Guarantee
for
Rs.
(Rupees. Only).
We,..[indicate the name of the bank ISSUING THE
BANK GUARANTEE] (hereinafter referred to as the Bank) at the request of
.. [VENDOR] do hereby undertake to pay to UCO BANK
an amount not exceeding Rs...against any loss or damage caused to or
suffered or would be caused to or suffered by UCO BANK by reason of any breach
by the said VENDOR of any of the terms or conditions contained in the said
Agreement.
2. We [indicate the name of the bank
ISSUING THE BANK GUARANTEE ] do hereby undertake to pay the amounts due and
payable under this guarantee without any demur, merely on a demand from UCO
BANK stating that the amount claimed is due by way of loss or damage caused to
or breach by the said VENDOR of any of the terms or conditions contained in the
said Agreement or by reason of the VENDORS failure to perform the said
Agreement. Any such demand made on the Bank shall be conclusive as regards
the amount due and payable by the Bank under this guarantee. However, our
liability under this guarantee shall be restricted to an amount not exceeding
Rs...
3. We undertake to pay to UCO BANK any money so demanded notwithstanding
any dispute or disputes raised by the VENDOR in any suit or proceeding pending
before any court or Tribunal relating thereto our liability under this present being
absolute and unequivocal.
The payment as made by us under this bond shall be a valid discharge of our
liability for payment there under and the VENDOR for payment there under and the
VENDOR shall have no claim against us for making such payment.
4. We, [indicate the name of the bank
ISSUING THE GUARANTEE] further agree that the guarantee herein contained shall
remain in full force and effect during the period that would be taken for the
performance of the said Agreement and that it shall continue to be enforceable till
all the dues of BANK under or by virtue of the said Agreement have been fully paid
and its claims satisfied or discharged or till UCO BANK certifies that the terms and
conditions of the said Agreement have been fully and properly carried out by the
said VENDOR and accordingly discharged this guarantee. Unless a demand or
RFP Ref No. UCO/DIT/1635/2014-15 Dated 29/10/2014
Page 35 of 55
Page 36 of 55
Annexure-D
The Deputy General Manager (IT, BPR & BTD)
UCO Bank, Head Office,
Department of Information Technology ,
7th Floor, 3&4, DD Block, Sector-I
Salt Lake, Kolkata -700064
Sir,
Reg.:
We submit our Bid Document herewith.
We understand that Bank is not bound to accept the lowest or any bid received
and Bank may reject all or any bid.
If our bid is accepted, we are responsible for the due performance as per the
scope of work and terms & conditions as per mentioned in RFP.
Yours faithfully
For..
(Signature and seal of authorized person)
Place:
Date:
Page 37 of 55
Annexure E
Format of Bank Guarantee (EMD)
To
UCO BANK,
Department of Information Technology,
7th Floor, 3 & 4 DD Block, Sector-I, Salt Lake, Kolkata - 700064
Dear Sirs,
In response to your invitation to respond to your RFP for Implementation of Mobile Banking
Services, M/s _____having their registered office at _______ (hereinafter called the Bidder)
wish to respond to the said Request for Proposal (RFP) and submit the proposal for
Implementation of Mobile Banking Service with IMPS Transactions and to provide related
services as listed in the RFP document.
Whereas the Bidder has submitted the proposal in response to RFP, we, the ______ Bank
having our head office ______ hereby irrevocably guarantee an amount of Rs. 5 lacs
(Rupees Five lac only) as bid security as required to be submitted by the Bidder as a
condition for participation in the said process of RFP.
The Bid security for which this guarantee is given is liable to be enforced/ invoked:
1. If the Bidder withdraws his proposal during the period of the proposal validity; or
2. If the Bidder, having been notified of the acceptance of its proposal by the Bank
during the period of the validity of the proposal fails or refuses to enter into the
contract in accordance with the Terms and Conditions of the RFP or the terms and
conditions mutually agreed subsequently.
We undertake to pay immediately on demand to UCO Bank the said amount of Rupees 3
lacs without any reservation, protest, demur, or recourse. The said guarantee is liable to
be invoked/ enforced on the happening of the contingencies as mentioned above
and also in the RFP document and we shall pay the amount on any Demand made by
UCO Bank which shall be conclusive and binding on us irrespective of any dispute or
difference raised by the Bidder.
Notwithstanding anything contained herein:
1. Our liability under this Bank guarantee shall not exceed Rs. XXX (Rupees XXX only).
2. This Bank guarantee will be valid upto
_; and
3. We are liable to pay the guarantee amount or any part thereof under this Bank
guarantee only upon service of a written claim or demand by you on or
before__________________
.
In witness whereof the Bank, through the authorized officer has sets its hand and stamp
on this day of at
.
Yours faithfully,
For and on behalf of
____________________________ Bank.
Authorised official.
(NB : This guarantee will require stamp duty as applicable and shall be signed by the official
whose signature and authority shall be verified. The signatory shall affix his signature, name and
designation).
Page 38 of 55
Annexure F
PROFORMA FOR DEED OF INDEMNITY
This Deed of Indemnity executed at .. on the ______ day of _______ by M/s
_______________ (hereinafter referred to as the Obligor which expression shall
unless it be repugnant to the context, subject or meaning thereof, shall be
deemed to mean and include successors and permitted assigns);
IN FAVOUR OF
UCO Bank a body corporate constituted under the Banking Companies
(Acquisition and transfer of undertakings) Act, 1970, having its Head Office at
No. 10, BTM Sarani, Kolkata-700001(hereinafter referred to as UCO Bank,
which expression unless expressly excluded or repugnant to the context shall
also include its successor, assigns, attorneys, agents, representatives,
authorized officer and all and any such officer having the power and
authority to represent the Bank)
WHEREAS
(1) The Obligor has
A. offered to implement Secured System for Mobile Banking Services in
the Agreement / Contract dated _________ during the period of such
contract from the date of acceptance of the purchase orders issued
by the Bank. The implementation of Mobile Banking Services by the
obligor is herein after referred to as Supply".
B. Agreed to install and provide comprehensive maintenance for the
Equipments, material used and workmanship by them in terms of the
Agreement / Contract dated _________ and respective Purchase
Orders issued from time to time during the contract period if required at
the discretion of UCO BANK. (The installation, maintenance and
support are herein after collectively referred to as "Service/s").
C. Represented and warranted that the aforesaid supply/services offered
to UCO BANK do not violate any provisions of the applicable laws,
regulations or guidelines including legal and environmental. In case
there is any violation of any law, rules or regulation, which is capable of
being remedied, the same will be got remedied immediately during the
installation, maintenance and contract period to the satisfaction of
UCO BANK.
D. Represented and warranted that they are authorized and legally
eligible and otherwise entitled and competent to enter into such
Contract/ Agreement with UCO BANK.
2. One of the conditions of the aforesaid Agreement is that the Obligor is
required to furnish an indemnity in favour of UCO BANK indemnifying
the latter against any claims, losses, costs, actions, suits, damages and /
or otherwise arising due to or on account of Obligor's violations of any
trademarks, patents, copyrights and licenses, the applicable laws,
regulations, guidelines during the Supply / Services to UCO BANK as also
for breach committed by the Obligor on account of misconduct,
omission and negligence by the Obligor.
RFP Ref No. UCO/DIT/1635/2014-15 Dated 29/10/2014
Page 39 of 55
Page 40 of 55
Page 41 of 55
Annexure G
Performa of letter to be given by all the Bidder participating in the UCO Bank
Implementation of Mobile Banking Services RFP on their official letterheads.
To
The Deputy General Manager (IT, BPR & BTD)
UCO Bank, Head Office,
Department of Information Technology,
7th Floor, 3&4, DD Block, Sector-I
Salt Lake, Kolkata -700064
Sir,
Sub: RFP for Implementation of Mobile Banking
UCO/DIT/1635/2014-15 Dated 29/10/2014)
Services
(Ref
No.
Page 42 of 55
Annexure H
Performa of letter to be given by all the Bidder participating in the UCO Bank
Implementation of Mobile Banking Services RFP on their official letter-head.
To,
The Deputy General Manager (IT, BPR & BTD)
UCO Bank, Head Office,
Department of Information Technology,
7th Floor, 3&4, DD Block, Sector-I
Salt Lake, Kolkata -700064
Sir,
Sub: RFP for Implementation of Mobile Banking
UCO/DIT/1635/2014-15 Dated 29/10/2014)
Services
(Ref
No.
Authorised Signatory
Designation
Bidders corporate name
Page 43 of 55
Annexure I
Feature
1.1
Transaction
queries
Balance Enquiry
1.2
Mini-Statement
1.3
Account
Statement
1.4
1.5
Status
Payment due
1.6
Account Summary
Sec 2
2.1
2.2
Funds Transfer
2.3
Details
Response
(U/S/C)
Page 44 of 55
.4
2.5
2.6
2.7
2.8
Section - 3
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
Request
(integrated
with
CBS/Realtime)
Stop Cheque
Revoke Cheque
mpin change
Application Password
change
Forget Password
Hot listing of ATM/Debit
Cards
Online Fixed deposit
creation
Online Recurring Deposit
creation
E-mail id updation
SMS Alert configuration
Page 45 of 55
3.11
Section - 4
4.1
Refer A friend
Information
4.2
4.3
4.4
4.5
4.6
Section - 5
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
5.10
5.11
5.12
Mobile
Payment
transactions
* The selected bidder should integrate the payment services with the service
provider introduced by Bank without any additional cost to Bank.
Section - 6
6.2
6.2
6.3
6.4
6.5
6.6
Page 46 of 55
Section - 7
Merchant
Payment
7.1
4.
5.
Sec-10.
Security
1.
2.
3.
4.
Page 47 of 55
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
Page 48 of 55
22.
23.
24.
Note: The Marks given above shall be scaled down to 100. The response to
the above functionalities will be validated through a product walk through by
the Banks evaluation team. The Bidder who will achieve 85% marks in the
above shall be declared as technically qualified.
Signature of Bidder: __________________
Name: _____________________________
Business Address: ____________________
Place:
Date:
Page 49 of 55
Annexure-J
Commercial Bid
Sl
No.
1.
2.
3.
4.
5.
6.
Particulars
Licensed Application
cost including one year
ATS
One time
implementation cost
including migration from
existing system
Annual Maintenance
cost / ATS (year wise
breakup should be
specified separately)
Charges for 500 mandays* (per man day
price to be quoted)
Facility Management
charges for one year
after implementation
Escrow Management
Charges (year wise
breakup should be
specified separately)
Unit
Price
Price
exclusive
of Tax
Taxes
Total
Cost
Year 2
Year 3
Year 1
Year 2
Year 3
6.
*500 Man-days to be quoted for TCO purpose. Bank may utilize man-days for
customizations as per requirement during the contract period
Place:
Date:
RFP Ref No. UCO/DIT/1635/2014-15 Dated 29/10/2014
Page 50 of 55
Annexure-K
NON-DISCLOSURE AGREEMENT
(To be executed on a Non-Judicial Stamp Paper of requisite value)
This Non-Disclosure Agreement is entered into as of <Date in words> (DDMonth-YYYY), the Effective Date) by and between UCO Bank, carrying on
the business of Banking, having its registered office at No.10 Biplabi Trailokya
Maharaj Sarani, Kolkata-700001 (herein referred to as Bank) and M/s
______________________, a Company incorporated under the Companies Act,
1956
having
its
registered
office
at
____________vendor
address______________________ (herein referred to as __vendor name___).
Each of Bank and ______ is sometimes referred to herein as a Party and
together as the Parties, each of which expression shall, unless repugnant to
the context or meaning thereof, shall mean and includes its respective
successors and assigns.
WHEREAS, __vendor name_____ is inter alia engaged for implementation of
Mobile Banking Services and will be entirely responsible for the scope and
services provided as agreed as per scope of work covered under Request for
Proposal RFP REF. No. UCO/DIT/1635/2014-15 Dated 29/10/2014.
WHEREAS, Bank is inter alia engaged in the business of Banking; and
WHEREAS, the Parties presently desire to discuss and/or consult with each
other's business for the purposes of entering into Agreements for
implementation of Mobile Banking Services of the Bank.
WHEREAS, the Parties recognize that each others business involves
specialized and proprietary knowledge, information, methods, processes,
techniques and skills peculiar to their security and growth and that any
disclosure of much methods, processes, skills, financial data, or other
confidential and proprietary information would substantially injure a Partys
business, impair a Partys investments and goodwill, and jeopardize a Partys
relationship with a Partys clients and customers; and
WHEREAS, in the course of consultation with respect to the potential business
venture, the Parties anticipate disclosing to each other certain information of
a novel, proprietary, or confidential nature, and desire that such information
be subject to all of the terms and conditions set forth herein below;
NOW, THEREFORE, the Parties hereto, in consideration of the premises and
other good and valuable consideration, agree such information shall be
treated as follows:
1. Confidential Information. Confidential Information shall mean and include
any information which relates to the financial and/or business operations of
each Party, including but not limited to, specifications, drawings, sketches,
models, samples, reports, forecasts, current or historical data, computer
programs or documentation and all other technical, financial or business
data, including, but not limited to, information related to each Party's
RFP Ref No. UCO/DIT/1635/2014-15 Dated 29/10/2014
Page 51 of 55
Page 52 of 55
Page 53 of 55
Page 54 of 55
(c) Successors and Assigns. This Agreement will be binding upon the
successors and/or assigns of the Parties, provided however that neither Party
shall assign its rights or duties under this Agreement without the prior written
consent of the other Party.
(d) Headings. All headings used herein are intended for reference purposes
only and shall not affect the interpretation or validity of this Agreement.
(e) Entire Agreement. This Agreement constitutes the entire agreement and
understanding of the Parties with respect to the subject matter of this
Agreement. Any amendments or modifications of this Agreement shall be in
writing and executed by a duly authorized representative of the Parties.
(f) Two original sets of Non Disclosure Agreement are executed and retained
by either parties, Bank and Vendor.
The Parties, by the signature of their authorized representatives appearing
below, acknowledge that they have read and understand each and every
term of this Agreement and agree to be bound by its terms and conditions.
ACCEPTED AND AGREED TO BY:
______________________________________
(Signature)
Print Name:
Title:
______________________________________
(Signature)
Name:
Title:
IN WITNESS WITH:
Bank:
_________________________________
(Signature)
Print Name:
Title:
Vendor:
_________________________________
(Signature)
Name:
Title:
RFP Ref No. UCO/DIT/1635/2014-15 Dated 29/10/2014
Page 55 of 55