McLeod

Dillon
PATIENT AND FAMILY SERVICES
CHRONIC CARE TRANSITIONS
PROGRAM

McLeod Mission statement

To improve the health and

well-being of the people
living in northeast South
Carolina.
http://www.mcleodhealth.org/mcleod-dillon/mcleod-health-dillon-has-a-strong-history-i

CCTP Mission statement

Working to reduce Hospital

readmissions.
The Chronic Care Transitions program is a four week program
available for patients who are at high risk for re-hospitalization. In
an effort to reduce preventable hospital readmissions, Transition
coaches visit with patients to enroll them into this free service.
http://www.scha.org/offering-care-beyond-the-hospital-walls

Core Values and Ethics

The Value of Caring
The Value of the Person
The Value of Quality
The Value of Integrity

Caring
A spirit of willing and compassionate
service to others.
PROFESSIONALISM - We are fully present for our
customers, that shows respect for ourselves, for McLeod
Health, and for the customer.
ENVIRONMENT & CLEANLINESS - We are relentlessly
committed to a neat, clean and safe environment.

The Person
A commitment to the well-being of the whole
person.
COURTESY - We treat people with the respect we want our love
ones to receive.
RESPONSIVENESS/CUSTOMER WAITING - We minimize waits
as much as possible.
PRIVACY, RESPECT AND DIGNITY - We purposefully protect
our patient's privacy and dignity at all times

Quality
A dedication to superior healthcare quality.
PROVIDING INFORMATION/COMMUNICATION:We listen
first, and communicate clearly and simply, second.
DIRECTIONS/WAY-FINDING: We make sure people get where
they need to go.
TELEPHONE COMMUNICATION: We meet the needs of our
callers quickly and accurately.

Integrity
An ethical responsibility for upholding
standards for honesty and truth.
PERSONAL OWNERSHIP- As owners of McLeod Health,
each of us will do whatever it takes to ensure an excellent
patient experience.
SERVICE RECOVERY- When things don't go perfectly, we
quickly do what we can to make things right.

McLeod History
McLeod Dillon, located at 301 E Jackson Street in Dillon, SC, has an
outstanding history as a Catholic hospital built in 1943 by the Sisters
of St. Mary as a result of the vision of a surgeon, Dr. William Victor
"Vic" Branford, in the midst of World War II.
The Catholic hospital known as Saint Eugene Hospital had a thriving
ministry of healing for fifty-five years in the Dillon community.
https://www.mcleodhealth.org/mcleod-dillon/history.html

CCTP History
The Chronic Care Transitions (CCT) program,
funded by the Duke Endowment, is a four-week
program for high-risk patients or those patients
who have chronic diseases, such as chronic
obstructive pulmonary disease, acute myocardial
infarction, pneumonia or congestive heart failure.
Other characteristics of a high-risk patient may
include poor health literacy, polypharmacy issues
(taking multiple medications) or being in the
hospital more than twice in six months.

The program is led by the Director of Case Management,

Reeanna Henderson, RN, BSN. Transition coaches Lori
Bullock, a registered nurse, and Cindy Halcombe, a
licensed social worker, meet with these high-risk patients
in the hospital and explain the program. If interested, the
patient signs a consent form to be enrolled into the
program. Lori and Cindy use a patient evaluation tool to
assess the patients knowledge, skills and confidence
essential to managing his or her personal health and
health care. They also conduct an in-depth social
determinant screening that includes questions about the
patients level of family support and access to
transportation, food and money for medication.

Since the start of the program, 77 patients from diverse backgrounds have enrolled. The majority of
patients have been female; 25 patients have been Caucasian, 37 African American, and 15 classified as
other or Native American. The youngest patient was 21 while the oldest was 94. Most of the patients are
on Medicaid or Medicare

Need and Future Direction

Because of the constant need for medical services, the future for McLeod Dillon is very
bright.
They are always looking for ways to improve on how they provide care to their patients so
that they can continue to increase their effectiveness into the future.
McLeod Dillon is always adding new specialists, hospitalists, etc. to their staff. They
already employ more than 350 people and will add as many as they need to provide the best
care possible.
As we all know, in order to do this, McLeod Health needs a lot of funding. They rely heavily
on the donations that the McLeod Health Foundation receives from people just like you and
I. They believe that every donation is special, regardless of the amount. Every sum of money
can help save lives.