Preschool Learning Center

Date: 7/8/2015
Eric Cox
Account Manager
eric.cox@onecallnow.com
937.573.2340

Quote Prepared For:

Date: 7/8/2015

Preschool Learning Center

Quote #: Q-11989
Group ID:
Prepared By: Eric Cox

Qty

Product No.

Product Description

200

PERM-SCHL-PBSTParent Broadcast Plan

STND

200

SERV-NMBR-STUD

100

Unit Price

Extended Price

$1.75

$350.00

Number of Students

$0.00

$0.00

SERV-NMBR-STAF

Number of Staff

$0.00

$0.00

FEES-STUP

Setup Fee for New Service

$0.00

$0.00

xxxxx

Education Plans Assembly

$0.00

$0.00

FEES-REGR

Regulatory Recovery Fee

$12.25

$12.25

Total

$362.25

Additional Notes: Unlimited Voice, Text and Email

$350 is the school Minimum

Signature
Printed Name
Title
Optional Billing Notes (Purchase Order #)
OCN Authorized Signature

Date

Contact Form
Thank you for choosing One Call Now for your important messaging needs.
We need to gather your contact information in order to best serve you.

Organization Name:

One Call Now Group ID:

Required Information
Primary Contact for Your Organization

Accounts Payable Contact for Billing

Contact Name:

Name:

Title:

Title:

Phone:

Address:
City,

Email:

State, Zip Code:

Phone:
Email:

One Call Now Group ID:

Other Information
Other Contact for Your Organization

IT Contact

Contact Name:

Name:

Title:

Title:

Phone:

Email:

Address:
(If different from above)
City,
State, Zip Code:
Phone:
Email:

Education

MASS NOTIFICATION SYSTEMS FOR SCHOOLS

A Simple Solution to Some

of Your Biggest Challenges
Schools vary widely and so do their populations,
communities and budgets. Although many grapple
with their own unique problems, all schools face
common challenges, too.

One Call Now helps schools successfully address these common issues by making
it easy to quickly communicate via voice, text and email and get results!

Reduce costs and increase cash flow

Automate lunch card, meal plan and balance and

fees due notices

Send tuition reminders and past due notices

Reduce paper, printing, and postage costs

Increase attendance (see Boost Attendance chart)

Save time and improve staff performance

Seamlessly integrate your student information systems (SIS)

Free up technical staffeven with high enrollment turnover

Automate:
- Attendance calls
- Sub calls for absent teachers
- Access pre-recorded and typed messages
specifically for schools, multiple languages

one
Tight budgets and
pressure to cut costs

Four Key
Challenges

two
Staff and resources
stretchedmandate
to do more with less

three
Quickly send accurate
and timely information
every time

four
Not enough parents
involved and participating

Set up subgroups within your contact list to make it easy

to reach specific groups

Assign multiple authorized users to free your staff and

keep groups informed

Protect students, teachers and staff

Send severe lightning and weather warnings to administrators,

coaches and band directors; these can automatically post to
your website and other social media.

Get feedback during emergencies with two-way

communication features

Messages are sent to thousands within minutes

Inform and engage families and community

Communicate with parents in their preferred language

on their preferred device

Send delay and cancellation notices

Promote events, programs and sports

Improve student achievement with automated reminders

Website banners give parents access to recent messages;

ability to update contact information

Rally community awareness and support with two free,

public school levy calls per year

726 Grant Street Troy, OH 45373 P: 877.698.3262 onecallnow.com

Four Key Questions

and Answers

one
IS OUR STUDENT DATA SECURE?

How do You
Know if its
the Right
Choice?

One Call Now is Simple,

Affordable and Fast
Unlimited messaging makes it the
perfect plan for day-to-day messaging
and emergency alerts.

Reach students, their families

and your staff in the manner they
prefervoice, SMS text* or email
and in the language they prefer.

You want to make

- 30 pre-recorded messages, profes-

the right choice for

- Typed messages instantly translate

sionally translated into 11 languages.

into one of 52 different languages,
or into one of 18 languages and
converted into a spoken voice
message.

your school. Cost,

efficiency, safety and

reliability theres a

Send unlimited messages anytime

from any phone or from our website.

Multiple numbers and email

addresses per contact name
increase your ability to connect.

Free mobile apps for the ultimate

in convenience

lot to consider.

*SMS text messaging available in all 50 states

Yes! All data is protected by multiple

layers of security, including 256-bit SSL
encryptionthe highest level of data
encryption available.

two
WHAT ABOUT CUSTOMER SUPPORT?

Different levels of customer support are

tailored to fit each schools individual needs.
Basic Provides access to online chat, the
One Call Now Help and Support Center
and training webinars
Standard All basic services, plus access
to a live client support specialist 24/7/365
Enterprise The highest level of customer
support which includes a toll-free number
directly to a support specialist dedicated
to your account, live training and an
entire implementation team.

three
DOES OUR STAFF NEED TO BE TRAINED?

One Call Now is very simple to use. We

provide free webinar training your staff
can access any time. We encourage our
clients to use our system often. Its the
best way to be prepared when bad
weather or emergencies happen.

four
TO BOOST SCHOOL ATTENDANCE:
OBJECTIVE:
to boost school
attendance

28 schools mailed a
post card to parents
and also sent a call
via One Call Now. 25
schools improved attendance only 3 schools
showed a decline.

Nine schools sent only a

post card. Five schools
improved attendance,
four declined.

AVERAGE INCREASE

1.63%

.03%

POTENTIAL VALUE
TO DISTRICT

$1,000,000+

$20,000

HOW FAST WILL RECIPIENTS RECEIVE

THEIR MESSAGES?

We guarantee to:

Dial numbers for every student and staff

member within 30 minutes for an entire
district and 10 minutes for any single
school for emergency or lockdown calls

Dial all primary numbers for every student

and staff member within 45 minutes for
inclement weather delays and closings

Send all SMS text messages within

10 minutes

877.698.3262
onecallnow.com

Put One Call Now to

work in your school to
save time, reduce costs,
and keep students safe
and parents informed.

One Call Now is Americas largest message

notification provider. More than 35,000 clients
schools, businesses, hospitals, first responders,
churches and communitiesdepend on us for
day-to-day and emergency notifications.

Use Subgroups for

Targeted Notifications
Notify parents about a late bus on a
specific route
Confirm specific families parent-teacher
conference days and times
Remind the handful of students who havent
submitted their field trip permission slips
Recruit from a list of volunteers for the
next fundraiser
Congratulate students who received As
on an exam

v201411

726 Grant Street Troy, OH 45373 P: 877.698.3262 onecallnow.com

SuggeSted uSeS for

one Call Nows

Message Notification
Service at the K-12 Level
Using our unique Message

Emergency Situations:

Builder Component allows

Weather-related Closings

Bus Incidents

Bomb Threats

Rumor Abatement

Utility Failures

Missing Child/Abduction

the message for each recipient.

On-Campus Violence

Two-Hour Delays

ExaMpLE:

General Information announcements:

School Districts to personalize

Billy Smiths lunch balance is

negative $3.04. Please deposit
money to his account.
ExaMpLE:
Parent Teacher Conferences are

Attendance Calls

Camp Schedules

Fund Raisers

Staff Development Days

Activity Reminders

Tardy Notices

Conferences

Bus Schedule Changes

Year-End Events

Safe/Drug Free Events

Tuition Reminders

Picture Days

scheduled for Billy Smiths parents

Registrations

Substitute Teachers

on January 23rd from 7 to 7:20 p.m.

PTO/PTA Meetings

Alumni Affairs

Please press 1 on your keypad to

Field Trips

Book Fairs

School Board Meetings

Specific Grade Notices

Homework Notices

Lunch Account Reminders

Graduation

Nurse Reminders

Bond Issues/Votes

PSR Announcements

Back To School Info

Athletic Teams

Development Appeals
Open Houses

Early Dismissal Reminders

Tuition Reminders

Report Card Notices

Club Announcements

Testing Dates

College Planning

confirm this appointment or press 2

if you are unable to attend.

726 Grant Street Troy, OH 45373 P: 877.698.3262 onecallnow.com

ONE CALL NOW

Reliability and Redundancy

Systems
One Call Now systems are redundant
geographically and functionally.
Significant investments in hardware
replicate configurations across multiple sites to supply an always-ready
disaster-recovery environment.

Every server, installation, and all

customer data is replicated across
multiple sites.

Twenty telephony servers spread

across multiple geographic locations.

Multiple additional provider

partnersalso geographically
strategicto provide additional
capacity, if needed.

Loss of any individual server

affects only 4% of phone call
delivery capability.

Loss of any site or partner will

affect only up to 20% of phone
call delivery capability.

If an entire site is lost, customer

data and system operations will
be maintained.

Telephony servers in four separate

geographic locations, plus two
additional partners with third-party
services ensure delivery of your
phone calls, SMS texts, email and
site postings.

Three levels of redundant crosstechnology platforms housed

inside fully SSAE 16 SOC 2 compliant
data centers.

Our telephony capabilities are built

to handle 10 times our normal daily
traffic and 50% more than any peak
hour previously experienced by
One Call Now.

Each of our sites connects multiple

telephony carriers. This provides
access to the maximum number of
paths into any community allowing
us to reach as many recipients as
possible in the shortest amount
of time.

By delivering calls through different

carriers, we automatically route
around congested carriers to find
available capacity on another carrier
into the community.

Inbound toll-free numbersused by

clients to initiate messagingare
also multi-carrier, fully redundant,
and have auto fail-over to multiple
back-up sites.

One Call Now is prepared to handle

any number of customers regardless
of their size or need.

Proven software and technology used

by the worlds largest phone systems.

Servers
Servers have replicated peers that run
in an active-active mode. If a server
fails, One Call Now service is still
available to you. These servers include:
DATABASE SERVERS THAT ARE
CLUSTERED AND REPLICATED
ACROSS GEO-DIVERSE AREAS
WEB SERVERS
APPLICATIONS SERVERS THAT
SEND EMAIL AND SMS TEXT

726 Grant Street Troy, OH 45373 P: 877.698.3262 onecallnow.com

Delivery Methods

One Call Now delivers messages

by voice, email, SMS text, and to
our mobile application.

Voice messages are sent by

phone call.

Mobile app notifications, SMS texts,

and voice phone calls are delivered
in an escalating method.

If the mobile app notification fails

or is not read within one hour
(30 minutes for priority messages)
the SMS text will be sent.

Use our mobile application on

iPhone, Android, or Windows phones
to create and send your message.

Multiple servers, multiple

redundant network gateways,
and carrier relations ensure we
reach 99.8% of all cell phones in
the USA. Real-time reporting and
auto-failover is built in at every step.

Our Hurricane Email server has

multiple levels of redundancy,
back-up and multi-path routing
to ensure message delivery and
reliability.

Some competitors use low cost

SMTP email-to-text systems that
have no assurances of delivery,
require recipients to register their
carrier, and if they get delivered,
only reach 80% of cell subscribers.

Dynamic pacing assures best delivery:

Clients choose from multiple options

available to initiate messages:

Text Messaging & Email

One Call Now website: create and

send messages, or store messages
for future or reuse.

Proprietary algorithms and pacing

processes monitor call volume for
each community and area code/
exchange. They throttle up or pace the
delivery rate to fit the communities
inbound long distance capabilities.
The pacing algorithm dynamically
adjusts when congestion is detected
allowing us to maximize delivery rates
and minimize problems caused by
long-distance-carrier and end-office
congestion or over-use.

One Call Now vs. Competitors

SITE 2
6 Teleservers
2,000 call lines
SITE 3
6 Teleservers
2,000 call lines

Guarantees
One Call Now is the only messaging
service that offers a 100% Uptime
Guarantee. Plus, One Call Now
guarantees fast delivery with MoneyBack Service Level Agreements.

SITE 1
6 Teleservers
2,000 call lines

HIGH SPEED BACKBONE

Multiple levels and layers of redundancy

and overcapacity for true SMPP SMS
text messaging services:

Delivery Assurance

If the SMS text message fails to

deliver, the phone will be called.

Delivery Initiation

Call our toll-free phone number and

record a message, select recipients
from your pre-defined lists and
send the message. Or select a
pre-recorded saved message.

LONG
DISTANCE
CARRIER
INTERCONNECTS

SITE 4
Up to 6,000 call lines
PARTNER 1
Up to 1,200 call lines
PARTNER 2
Up to 5,000 call lines

726 Grant Street Troy, OH 45373 P: 877.698.3262 onecallnow.com

Most competitors use only one

or two locations, one telephony
technology and rely on one or two
carriers. One Call Now deploys the
most sophisticated and expensive
combination of technology and delivers
the highest degree of speed, reliability
and redundancy. All One Call Now
customer support and technical
support is U.S. based.

When messages matter,

its One Call Now.

PEACE OF MIND: your most common questions answered

01.

04.

07.

ARE THE NAMES OF OUR CONTACTS

EVER SOLD, RENTED OR SHARED WITH
ANYONE ELSE?

WHOSE VOICE WILL OUR

CONTACTS HEAR?

WHAT ABOUT TRAINING AND SUPPORT?

One Call Now has nearly 18 million

names and phone numbers in our
database. We have never shared this
information and we never will.

02.
ARE WE REQUIRED TO SIGN A CONTRACT?

We provide a service agreement listing

what you can expect from One Call Now,
but it is not a contract. This means if you
grow you can upgrade at anytime.

03.
DO WE NEED TO INSTALL A PHONE LINE,
HARDWARE, OR SOFTWARE?

One Call Now is a web-based system,

so there is no hardware or software to
install or additional equipment or phone
lines to purchase. Use any phone (such
as office, cell or home) or our website to
send your messages. We also have free
mobile apps that allow you to quickly
send any message!

Anyone you designate can record and

send a message in his or her own voice,
and that is the voice your members will
hear. Some plans also include text-tospeech where a message you type is
delivered in a human-sounding, computer-generated voice (these plans have
email and text messaging included, too).

05.
WHAT HAPPENS IF NO ONE ANSWERS
THE CALL?

If no one answers, we will leave a

message on an answering machine or
voicemail. If there is no machine to pick
up, we keep trying to reach that number
multiple times throughout the day.
Contacts can always call our toll-free
number (877-698-3261) to listen to a
message if they missed it for any reason.

06.
HOW LONG HAS ONE CALL NOW BEEN
IN BUSINESS?

One Call Now was founded in 2002 and is

currently the largest notification provider
in the nation. We serve thousands of
organizations, schools, businesses and
government entities. One in five U. S.
households relies on One Call Now for
communications!

726 Grant Street Troy, OH 45373 P: 877.698.3262 onecallnow.com

One Call Now provides U.S.-based

client service and support to you at no
additional cost. Emergency support is
available around the clock, every day
of the year. We offer a full menu of
instructions and FAQs on your account
page, including video training.

08.
CAN MORE THAN ONE PERSON
SEND MESSAGES?

Yes, you can designate any number of

people to send messages. You can even
assign some to help manage your account.
We call these people Messengers.

09.
WILL AN 800 NUMBER APPEAR ON
THE CALLER IDS OF OUR CONTACTS?

You can choose which of your phone

numbers you want your contacts to
see when a call is coming from you
using the One Call Now system. This
helps your contacts know that it is your
organization calling, not just a toll-free
number. The caller ID will show the phone
number youve chosen, even though
you may be sending the message from
a different phone.

1. Service
a. School may utilize the Service, and as may be improved or modified by One Call Now, to deliver messages to
its students, families and staff.

2. Service Level Guarantee

a. Service Level Agreement (SLA): One Call Now will guarantee 100% uptime for website, phone and SMS
systems using multiple secure COLO facilities and triple redundant hardware systems. One Call Now agrees
to have available a minimum of 8,000 phone channels shared among all clients and routed through at least
15 different carriers to deliver maximum volume of voice calls to destination area. One Call Nows SMS
Gateways serve 99.6% of US cell phones handling 3,000 2-way SMS text messages per minute.
b. Fast Delivery Commitment for priority calls:
i)

For emergency or lockdown calls, One Call Now will dial all numbers for every student and staff member
within 30 minutes for an entire district and 10 minutes for any single school.

ii) For inclement weather delays or closings, One Call now will dial the primary number for every student
and staff member within 45 minutes.
iii) All SMS text messages will be sent within ten minutes.
iv) Rural Area Limitations: The local destination telephone company must have sufficient inbound line
capacity to handle delivery and routing of calls within Fast Delivery Commitment time frame. One Call
Now adjusts call pacing to maximize delivery speed, yet minimize system busy or undeliverable calls due
to local telephone company capacity limitations. These settings may be reviewed with One Call Now Gold
Support technical services team.
c. Failure to meet the Service Level Agreement and Fast Delivery Commitment, upon request from school
within ten days of such priority call and examination of One Call Now records, will result in a one-time credit
of 5% of the annual service fee to school from One Call Now.

3. Term, Price Assurance and Continuation

a. This agreement is for term as selected on Service Plan Summary page.
b. Service fee is due at beginning of term, and annually thereafter, payable Net 30.
c. Commitment dependent on annual budget approval: Should school be unable to budget for a notification
system, this agreement may be cancelled for the following year(s) with no penalty.
d. There will be no price increases during the initial service term for same feature set.
e. The Client reserves the right to terminate the agreement after the initial service term is completed by giving
notice to One Call Now in writing 90 days prior to termination without penalty or refund
f.

One Call Now will issue annual payment notice and advance invoice 90 days prior to agreement anniversary
date. Each annual payment will authorize One Call Now to extend commitment for an additional year, at current price. School may request that commitment NOT be extended with 45 days notice prior to agreement
anniversary date; however, renewal will be at then-current pricing.

PRICING IS VALID FOR THIRTY DAYS

SEND/FAX AGREEMENT TO:

726 Grant Street Troy, OH 45373 877.698.3262 F 937.335.3887 onecallnow.com

One Call Now Education Service Agreement

Page 1 of 4 revised 20140106

g. School will pay to One Call Now the annual service fee indicated in the Service Plan Summary, plus any FCC,
state, county or local telephony charges, fees and associated regulatory charges which are billed as a single
3.5% Regulatory Recovery Fee.
h. Enrollment Adjustments: Annual Service Fee payable to One Call Now may be adjusted annually to reflect
then-current student census. Enrollment census may vary during any term year with no charge for increases,
nor credit for decreases, of up to 2% of current term enrollment census.

4. School Responsibilities
a. Provide One Call Now with staff and student contact, attendance and lunch card data in one of our
defined formats and then manage changes, additions, and deletions for that data using tools provided
by One Call Now.
b. School will make available an information technology administrator or designated individual to properly set
up SIS integration processes to maintain staff and student data.

5. Do Not Call Requests

a. One Call Now provides recipients with multiple means to manage or opt out selected contact points
(numbers and email addresses) from receiving messages from the One Call Now system.
b. Upon such opt-out request, One Call Now will stop delivering messages to those contact points and will
inform the School of all such requests.

6. Limitation of Liability
a. Neither One Call Now nor its officers, employees, agents, affiliates, partners, sponsors, or service providers
will be liable for any damages or injury caused by and including, but not limited to, any failure of
performance, interruption, defect, delay in operation of transmission, computer virus, or line failure with
respect to the performance of the Service.
b. One Call Now agrees to carry liability insurance with minimum amounts of coverage of $1,000,000 per
occurrence and will indemnify and defend Client from any and all claims that may be asserted against School
by any third party for any negligence of One Call Now. In no event will the total liability of One Call Now for
any damages incurred by the School exceed the amount of One Call Nows liability insurance coverage as set
forth in this paragraph regardless of the form of action, whether based in contract, tort, warranty,
negligence, strict liability, products liability or otherwise.
c. The parties acknowledge and agree that this section is an essential element of the agreement and that in its
absence the economic terms of this agreement would be substantially different.
d. The Client understands that the One Call Now messaging service is to be used for the intended purpose of
communicating informational messages to our members or contacts and will not be used for solicitation
and/or telemarketing. The Client has and did obtain permission from every member, family or contact to use
the landline or cell phone number used to communicate these messages. Use to contact cellular numbers
without prior permission, or for telemarketing or solicitation purposes will, at One Call Nows sole discretion,
result in termination of account and no fees will be refunded. Additionally, Client using the service in such
manner shall be liable for Federal FCC and FTC damages, fines and legal costs, plus and any applicable state
penalties, fines and legal costs.
PRICING IS VALID FOR THIRTY DAYS
SEND/FAX AGREEMENT TO:

726 Grant Street Troy, OH 45373 877.698.3262 F 937.335.3887 onecallnow.com

One Call Now Education Service Agreement

Page 2 of 4 revised 20140106

7. Service Agreement and Privacy Policy

a. This agreement replaces and supersedes the Service Agreement and Privacy Policy on the One Call Now
website.
b. School represents that it is authorized, or will obtain authorization, to send messages to intended recipients
via any communication means utilized through by One Call Now.
c. One Call Now will maintain the confidentiality of the personally identifiable information of all School
information. One Call Now will not sell, lease, rent or give any personal information about School or students
and families, their phone numbers, email addresses or messages to any third party. We may use other
companies to provide services to you on our behalf. In such cases, we have contracts in place that hold these
companies to the same high standards of confidentiality by which we are governed and require that any
information provided by us be kept strictly confidential. One Call Now will not release personal information
unless we have a legal obligation to do so.

8. Miscellaneous
a. This agreement will be governed and interpreted in accordance with state law in Schools state without giving
effect to the states conflict of law principles. If a dispute occurs, both parties agree to resolve them through
mediation.
b. Neither party will be liable for failure to perform its obligations under this agreement if such failure results
from any event outside the reasonably foreseeable control of that party, i.e. an event of force majeure.
Nothing in this agreement is intended to confer any legally enforceable rights upon any third party. Any
notice must be given in writing and sent by certified or registered mail. Each party will defend, indemnify and
hold harmless, the other party, its successors and assigns, officers, directors, employees, and agents, from
and against any and all liability, judgment, loss, damages, fines and expenses (including legal fees and costs),
which any or all of them may later suffer themselves or pay out to another, because of any claim, action, or
right of action of a third party or governmental authority, at law or in equity, or otherwise, based on or in any
way arising out of (a) the breach by the indemnifying party of any provision of this agreement; (b) the breach
by the indemnifying party of any of its covenants or representations hereunder; or (c) any willful, unlawful or
negligent act or omission by the indemnifying party. The parties can amend this agreement only by a written
document signed by both parties. The agreement may be executed in counterparts and is the complete
agreement between the parties regarding the subject matter contained here, and supersedes all prior
agreements. If any terms are deemed to be unenforceable, the remaining provisions will remain effective.
c. Acquisition of One Call Now: In the event that One Call Now or substantially all of its School notification
assets are acquired, you consent to the transfer of your agreement and information as one of the transferred
assets, to be used only as defined and under the limits outlined above.

PRICING IS VALID FOR THIRTY DAYS

SEND/FAX AGREEMENT TO:

726 Grant Street Troy, OH 45373 877.698.3262 F 937.335.3887 onecallnow.com

One Call Now Education Service Agreement

Page 3 of 4 revised 20140106