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1.11':\ Servicing HP Desktops, Workstations, and Notebooks for Onsite Service Technicians
""II You are here: Servicing HPproducts> learning cbeck
cooten;; ~Ul'l"'irdtl1:1ypatJ
Servicing HPproducts: Learning check
["1,.1 (learing system"

["1,.1 Reimaging a Chi
["1,.1 Reflashing OMI
["1,.1 Using NBOMIFIT
["1,.1 Using WNDMIFIl
["I." Unlocking MPM
["I." Ship mode
["1,.1 ElitePad service
["1,.1 AORM
El,.lDesktop and works
,
["I." lesson overviev
["1,.1 General conside
['0,.1 Replacing memt
['0." (PU removal tOI
["1,.1 (learing (MOS o
['0." Resetting systel
["1,.1 flashing OMI on
["I", Manufacturing f
-, ["I." Module summary
.["1." learning check
Il HP resources and docu
Il For more information
Il Qualification exam
Il Survey
Use these learning checks to test your understanding
<
>
...
of this lesson.
You are preparing to service an HP notebook. What steps

should you take to protect yourself from electrical shock?
Select .11 thot _Iy ond then clIck Submit.
A) Disconnect the power cord and remove all batteries.
B) Allow the computer to stand for a few minutes before accessing internal
components.
C) Follow standard procedures to modify PCBs or perform repairs
at the component level.
D) Always reassemble the computer before powering it back on.
CORRECT. CliCk anywhere or press Y to continue.
Question 1 of 6
,--_Clea_r_.,1 ,-I_Bac_k --,I ......1

_SkJ____;._p --"I 1
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""II You are here: Servicing HPproducts> learning cbeck
["1,.1 (learing system"

["1,.1 Reimaging a Chi
["1,.1 Reflashing OMI
["1,.1 Using NBOMIFIT
["1,.1 Using WNDMIFIl
["I." Unlocking MPM
["I." Ship mode
["1,.1 ElitePad service
["1,.1 AORM
El,.lDesktop and works
,
["1,.1 General conside
['0,.1 Replacing memt
['0." (PU removal tOI
["1,.1 (learing (MOS o
['0." Resetting systel
["1,.1 flashing OMI on
-, ["I." Module summary
.["1." learning check
Il Survey
<
>
Exit
Help
...
of this lesson.
You are preparing your wor!< area for a service procedure. Arrange the steps
you should take to prevent ESD damage into the correct order.
Drag ch Item Into the OOCTed order In tl'M' prooedLn.
and then dlok Submtl
A) Prepare the area by removing insulators that can charge by induction.

B) Set up the antistatic mat and connect the common point to ground.
C) Attach the antistatic wrist strap cord to the common point to ground.
D) Put on the wrist strap.
E) Maintain grounding at all times.
CORRECT. Click anywhere

or press Y to continue .
Clear
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"1111 You are here: HP resources and documentation> Learning check
Contents
HPresources and documentation: Learning check
--""Lor.!li"il,:O:;-e5~OIIovei vie""
["1.1 General conside ..... Use these learning checks to test your understanding of this lesson.
["1.1 Replacing rnerru
["1.1 CPUremova I tOI
["1.1 Ctearing CMOSc
Which of the following types of Support Communications warrants the
1:'.1 Resetting syste:
immediate attention of and must be communicated to our customers?
1:'.1 Flashing OMI on
Seleot the best _..
and IMn dlolt SubmiL
["I". Manuf.acturing F
A) Service AdviSOf)'
.["1.1 Modu Ie summary
..['I". learning check
B) Service Program Announcement
El.lHP resources.and docu
..["1.1 Modu te overview
C) Service Bullelin
.['1.1 HP websites
. 1:'.1 HP Services Media 1
D) Service Notice
t . ['1", Ordering parts
["1.1 Getting informatior
.['1.1 QuickSpecs
,...D- HP Support tommu
Disclosing Support
, ..["I", Service documenta:
CORRECT. CliCk anywhere or press Y 10continue.
.['1.1 Modute summary
1:'.1 learning check
SkIp
SUbmIt
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BaCk
II For more information
Question 3 of 5
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II Survey
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>
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--""Lor.!li"il,:O:;-e5~oll ovei vie""

You are servicing an HP business product and want to view step-by-step
videos of the procedures. Where would you find these?

.['1.1 HP websites
.['1.1 QuickSpecs
Disclosing Support
II Survey
A) HP YouTube website
i
B) Services Media ubrary
C) IT Resource Center
D) HP Technical Support
I~
<
>
Question 4 of 5
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.['1.1 HP websites
. 1:'.1 HP Services Media l
.['1.1 QuickSpecs
Disclosing Support
II Survey
I~
<
...

["1.1 General conside ..... Use these learning checks to test your understanding
>
of this lesson.
Match the support communications disclosure level to its purpose.
Cotumn2
Column 1
( I.
EngIneering
I.
Service Partner
J.
Customer
Exit
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A) HP Public Disclosure
---7'~--- B) HPRestricted Disclosure

() HP Confidential Disclosure
CORREct Click anywhere
or pressY to continue.
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Contents
...

You are servicing an HP computer and need more infonmation.
Where can you find all available documentation, including
service documents, for each product?
E3
S40loct on thol opply lind then elioic Submit

.['1.1 HP websites
. 1:'.1 HP Services Media l
.['1.1 QuickSpecs
Disclosing Support
II Survey
A) HP Technical Support
B) HP PartSurfer
f:i
C) HP QuickSpecs
0) HP Channel Services Network
I~
<
>
Question 1 of 5
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You need to order a replacement part Which of the following
resources can you use to find the part number?
Seleot oil that _Iy ond then cl1ck Submit.
A) Product QuickSpecs
B) Maintenance and service documentation
ti
C) HP PartSurfer websile
.['1.1 HP websites
~
D) HP Replacement Parts website
.['1.1 QuickSpecs
Disclosing Support
SkIp
BaCk
Question 2 of 5
II Survey
f3
I~
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>
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You are servicing an HP computer and need more infonmation.
Where can you find all available documentation, including
service documents, for each product?
.['1.1 HP websites
.['1.1 QuickSpecs
Disclosing Support
II Survey
S40loct on thol opply lind then elioic Submit
A) HP Technical Support
B) HP Channel Services NetwOlk
C) HP PartSurfer
0) HP Qu'ckSpecs
I~
<
>
Question 1 of 5
Clear
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You need to order a replacement part Which of the following
resources can you use to find the part number?
Seleot oil that _Iy ond then cl1ck Submit.
A) Product QuickSpecs
B) HP Replacement Paris website
C) Maintenance and service dccomentation
.['1.1 HP websites
D) HP PartSurfer website
.['1.1 QuickSpecs
Disclosing Support
CORRECT. CliCk anywhere or press Y 10 continue.
SkIp
Clear
BaCk
Question 2 of 5
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>
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II
home- x
Legint x
e https:/lcontenl,hounon.hp,com!production_common2!rr.s!rEmote_fral11es.t;litml?contEnt_controIIEr_url=&calllla<k_url=httpso/03.A1c1FO,;;'Fhp~fiitor""l.sab"doud.com%2FSaba%
::: Aep:s
LJ PortalSite LJ n'.tl!anking LJ
Home
aooxmans
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/,lfl:i Servicing HP Desktops, Workstations, and Notebooks for Onsite Service Technicians
"IIII You are here: Qualification exam> Examination
In this Dec 14..Jan15 issue of the
Spilled Milk: Texas Cheney Mall
will impact commercial lending
author Dr. Jae K. Shim offers a
Nothing as exc.itingas Anti-Crash

controlled planes since HobbvZond'
Mosin Nagant Trigger

US$4.20 -In stock
... Collectibles. ComputerslT
& _.. Mouse over image to zoom
screw 2.. .. Please contact us
COMMERCIAL tube 6 Position .
Searches related to rma

consumer
rma shim image process
rrna shim image process hp
rma shim image process on hp

rma'shim image process on hp
Exit
2012
Assessment
(:I". Clearing CMOS01"1
,(:I" Resetting syste:
,(:I". Flashing DMI on
,
(:I" Manufacturing f
; "["I,, Module summary
, ["I....learning check
[?".HP resources and docu
,,,["I,,. Module overview
, "["I,, HP websites
; ,,["I....HP Services Media l
: ["I". Ordering parts
: "["I,,. Getting informatior
; "["I,, QuickSpecs
: ["I" HP Support Commu
: "['I,,. Disclosing Support
:"["1". Service documenta
, "["I,, Module summary
; .,.["1" learning check
[?"For more information
; ,,["I....Helpful links
[?"Quatification exam
["I....Introduction
<
power512,p"9
Ii
>
Whichstatements are true about the RMAshim image process

on an HPChrome device?
(Select three.)
ll: A)
The RMA shim image is the same for consumer

and commercial Chrome devices.
..., B)
You should only run the RMAshim image to repair

the unit for its original owner.
"'-'
You should run the RMA shim image process

before returning a Chrome device to HP.
You will need at least a 16 GB USB flash drive to download and
install the shim image.
,.., E)
Que:stion 1 of 30
You will probably have to remove the write protect screw to

reimage the device.
Gear
Submit
..,
~~:~i:~;~:~:~~:~E::'~:;::
> Legal notice
home- x
Legint x
e https:/lcontenl,hounon.hp,com!production_common2!rr.s!rEmote_fral11es.t;litml?contEnt_controIIEr_url=&calllla<k_url=httpso/03.A1c1FO,;;'Fhp~fiitor""l.sab"doud.com%2FSaba%
::: Aep:s
Home
/,lfl:i
"IIII
In this Dec 14..Jan15 issue of the
Spilled Milk: Texas Cheney Mall
will impact commercial lending
author Dr. Jae K. Shim offers a
Nothing as exc.itingas Anti-Crash

controlled planes since HobbvZond'
Mosin Nagant Trigger

US$4.20 -In stock
... Collectibles. ComputerslT
& _.. Mouse over image to zoom
screw 2.. .. Please contact us
COMMERCIAL tube 6 Position .
Searches related to rma

consumer
rma shim image process
rrna shim image process hp
rma shim image process on hp

rma'shim image process on hp
Help
Exit
Servicing HP Desktops, Workstations, and Notebooks for Onsite Service Technicians

You are here: Qualification exam> Examination
2012
Assessment
(:I". Clearing CMOS01"1
,(:I" Resetting syste:
,(:I". Flashing DMI on
,
(:I" Manufacturing f
; "["I,, Module summary
, ["I....learning check
[?".HP resources and docu
,,,["I,,. Module overview
, "["I,, HP websites
; ,,["I....HP Services Media l
: ["I". Ordering parts
: "["I,,. Getting informatior
; "["I,, QuickSpecs
: ["I" HP Support Commu
: "['I,,. Disclosing Support
:"["1". Service documenta
, "["I,, Module summary
; .,.["1" learning check
[?"For more information
; ,,["I....Helpful links
[?"Quatification exam
["I....Introduction
<
power512,p"9
aooxmans
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Ii
> Legal notice
Whichstatements are true about the RMA shim image process

on an HP Chrome device?
(Select three.)
A)
The RMAshim image is the same for consumer

and commercial Chrome devices.
B)
You should only run the RMAshim image to repair

the unit for its original owner.
C)
You should run the RMAshim image process

before returning a Chrome device to HP.
D)
You will need at least a 16 GBUSB flash drive to download and

install the shim image.
E)
You will probably have to remove the write protect screw to

reimage the device.
The RMAimage lile contains tests required by Google and
specialized tests from HP.
F)
Que:Stion 1 of 30
Gear
INCORRECT.OIck
anywhere or press Y to
continue.
Submit
..,
>
::~:If=~;:~~:~~:J;lE::.;:~::~~~
home
Legi"
x
~
http,,/lcontent.hou5ton.hp,com!production_common2!rcs!remote_fram.,et.html?content_controller_url=&callback_url=https%3A%2FoQfhp-exlemal,;abacloud.com%2FSaba%
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"IIII
pata port
Web
Images
Videos
Images for pata port
More images for pata port

What is PATA port, How
Ott 14, 2007 _ Best Answer. In
over 4 times as fast as PATA)
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Contents
2012
Assessment
(:1.,1 flaShing DMl on "

,(:1.,1 Manufacturing f
(:1.,1 Module summary
,,(:1.1 learning check
i?.IHP resources and docu
, (:I", Module overview
: ,,(:1.1 HPwebsites
: ,,(:1.1 HP Services Media l
, ,,(:1.1 Ordering parts
: ,,(:1.1 Getting informatior
: ['\.,1 QuickSpecs
: ,,(:1.1 HP support tomrnu
; "['\.1 Disclosing Support
: (:I", Service corumente'
: ,,(:1.1 Module summary
, ,,(:1.1 learning check
Matcheach storage connector to the correct description.
CORRECT.(Uck anywhere
or press Y to continue.
USB
I"
'"
eSATA
I"
FireWire
I'"
PATA
J...
SATA
o
D)
II
E)
nnn:uhull/l.,,,,
""",.
",
i?.,IFor more information

; .,,(:1.,1 Helpful links
httl)s:I'lenl.wiKip,edi,a.org~NiKli/P'I~\1 i?.,IQuatification exam
The terms "integrated drive ele<:tro!
: ,,(:1.1 Introduction
to be used intere hangeably with A
, ,,(:1.,1 Examination
History and terminology _ Parallel
Il Survey
<
Exit
> legal
notice
>
Que:Stion l of 30
Clear
SUbmit
II
home x
Legi"
x
~
::: Aep:s LJ Portal 'Site LJ n<.tl!anking LJ
Go gIe
Home
/,lfl:i
"IIII
pata port
Web
Images
Videos
Images for pata port
More images for pata port

What is PATA port, How
Ott 14, 2007 _Best Answer. In
over 4 times as fast as PATA)
Hide contents
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Help

Contents
Assessment

, (:1.,1 Module summary
; ..(:1.1 learning check
: ..(:1.1 HPwebsites
: ..(:1.1 HP Services Media l
, ..(:1.1 Ordering parts
: ..(:1.1 Getting informatior
: ['\.,1 QuickSpecs
: ..(:1.1 HP support tomrnu
: ..(:1.1 Module summary
, ..(:1.1 learning check
Acomputer does not boot from a bootable USBstorage device; bowever, it

can access the files on tbe storage device in Windows Explorer.
What is the most likely cause of this?
httl)s:I'lenl.wiKip,edi,a.org~NiKli/P'I~\1 i?.,IQuatification exam

The terms "integrated drive ele<:tro!
: ..(:1.1 Introduction
to be used intere hangeably with A
, ..(:1.,1 Examination
CORRECT.(Uel<anyWhere
The device is locked from user access.
The device is not at the top of the boot order.
Incorrect USB drivers are Installed.
The USB port is defective.
Il Survey
<
> legal
notice
>
Que:s ticn 4 of 30
Gear
Exit
2012

; ,..(:1.,1 Helpful links
History and terminology _ Parallel
Ii
https:l!content,hounan.hp,com/praduction_com01orr2!rWremote_frameset;litmI1content_controll,;r_url=&callba<k_url=httpso/o3_A1c2F%2Fhpe:r(tor""l.sobadoud.com%2FSaba%
Submit
home x
Legi" t x
~
::: Aep:s
Go gIe
Home
which raid level mirrors a
Web
Videos
Images
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"IIII
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>
Which RAIDlevel mirrors a set of data between two disks?

CORRECT.
(tid< anywhere
or press Y to contrnue.
o
1
5
6
Que:s tion S of 30
Gear
Exit
20f 2
Assessment
Il Survey
<
Bookmarks


,,(:1.1 learning check
www.answerS.com ) ... ) TechI1~'\1 i?.IHP resources and docu
That is RAID 1. It uses two drivesjl
drive. One variation of RAID 1
' (:I", Module overview
: ,,(:1.1 HPwebsites
: ,,(:1.1 HPServicesMedial
, ,,(:1.1 Ordering parts
https:llen.wlkipe\jia.org/Wi~.i/Sl:aj'
In computer storage, the standardh : ,,(:1.1 Getting informatior
: ['\.,1 QuickSpecs
exact copy (or mirror) of a set
2 stripes data at the bit (rather
: ,,(:1.1 HPsupport Commu
value between zero and one,
RAID 0, RAID 1, RAID
: ,,(:1.1 Module summary
www.thegeekstuff.com/201
, ,,(:1.1 learning check
Aug 10, 2010 _ This article eXf)lairli,
along .. Raid 10 can sustain a
; .,,(:1.,1 Helpful links
fails .. RAlD-6 would give you
i?.,IQuatification exam
: ,,(:1.1 Introduction
, ,,(:1.,1 Examination
www.prepressure.com )
This means that those disks do
Ii
https:l!content,hounan.hp,com/praduction_commorr2!rts!remote_frameset;litmI1content_controll';r_url=&callba<k_url=httpso/03.A1c2F%2Fhpe:r(ter""l.sobadoud.com%2FSaba%
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""II You are here: Qualification

Contents
exam> Examination
2012
Assessment
El.lHP resources and docu

, ['I", Module overview
: ..(:1.1 HPwebsites
: ..['1.1 HP Services Media l
, ..['1.1 Ordering parts
: ..['1.1 Getting informatior
: ['\,.1 QuickSpecs
, ..['1.1 learning check
Youare trying to locate a part number for warranty replacement of a faulty

componenL
Which part number should you use?

CORREctClickanywhere
orpressY to continue.
assembly part number

warranty part number
sparepart number
option part number
El.,lFor more information

; ...['1.,1 Helpful links
El.,lQuatification exam
: ..['1.1 Introduction
, ..['1.,1 Examination
Il Survey
<
Exit
Servicing HPDesktops, Workstations, and Notebooks for Onsite ServiceTechnicians
(:1,.1 Flashing 0 Ml on "

,['1,.1 Manufacturing f
['1,.1 Module summary
..['1.1 learning check
"
II
https:l!contenl,houstan,hp,com!production_common2!rtslremote_frames.t;litrnI1content_contral'.r_url=&callba<k_url=https$3.Arc2F%2Fhp-e;t.rnal,,.badoud.com%2FSab.%
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>
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Gear
Submit
https:/lcontent.houston.hp.com!production_common2!rcsfremole_framesethtml?content_controll,;r_url=&callback_url=https%3A%2F%2Fhp-EIlfr""I... bacioud.com%2FSaba% Ii
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""II You are here: Qualification
exam> Examination
2012
Assessment
~ United States
AboutHP
Contact us
Newsroom
lnvestor relations
living Progress
A{cesslblUty
Events
HP Labs
Jobs
(:1.,1 Flashing 0 Ml on "

..(:1.1 learning check
: ..(:1.1 HP websites
: ..(:1.1 HP Services Media l
, ..(:1.1 Ordering parts
: ..(:1.1 Getting informatior
: ['\.,1 QuickSpecs
: (:I", Service documenta'
, ..(:1.1 learning check
; ...(:1.1 Helpful links
i?.,IQualification exam
: ..(:1.1 Introduction
, ..(:1.,1 Examination
Il Survey
<
Exit
>
Match each year that an HPbusines.s notebook was

released with the OMItool yO.uwould use to enter OMI
data aft.er replacing a system board.
INCORRECT.Click anywhene
or pressY to continue.
I"
2012 and later
A___j_! 2009
I"
Before2009
I"
2010
J..
2011
Que:StionS of 30
Clear
A)
HPSetCfg
B)
NBDMlFIT
C)
WNDMIFIT
SUbmit
hltps:l!content,housl:an.hp.com!production_commorr2!rr.s!rEmot._framB.t;litmI1cantent_controll.r_url=&calll>a<k_url=https%3,A%2F%2Fhp-EIl.rnol,sabacioud.com%2FSaba%
Assessment
Which are main categories of tests In HP PCHardware
Diagnostics UEFI?(Select three.)
tllan 250 employees _
A)
System Tests
B)
Operating System Tests
Component Tests
Dl
Device Tests
Flmnware Management
F)
BI05 Recovery
INCORRECT. nick
anywhere or press Y to
continue.
Security for 5MBs

Tile key is to stop the a
just that. HPSureStart,
can compromise your
HP's SureStart lell"""U~lfl
malicious or
System (BIOS)within
Que'Soon 1of 30
uear
Submit
Ii
hltps:l!content,housl:an.hp.com!production_commorr2!rr.s!rEmot._framB.t;litmI1cantent_controll.r_url=&calll>a<k_url=https%3,A%2F%2Fhp-EIl.rnol,sabacioud.com%2FSaba%
Assessment
Matcheach component to the correct type of RA.ID implementation.
CORRECT_CUck anywhere
Processor -Iess host bus
adaptor (HBA)
Discrete RAID controller card
I"
I"
I"
I"
RAID driver on operating

system
B
A
tllan 250 employees _
RAID on Chip (ROO processor
A)
Hardware RAID
B)
Software RAID
Security for 5MBs

Tile key is to stop the a
just that. HPSureStart,
can compromise your
HP's SureStart lell"""U~lfl
malicious or
System (BIOS)within
Que'Soon1of 30
Gear
SUbmit
Ii
home
Legi"
e https:/lcontenl.holJ3l:on.hp,com!production_common2!rr.s!remote_frames.t;litml?contf'nt_controIIEr_url=&calllia<k_url=httpsO/03A'tc2F%lFhpe:i;tfr""l,sabadoud,com%2FSaba%Ii
Assessment
Realtek Ethernet
r.nntrr,11
www.tomshardware.com )
An HP business PCuses an integrated Ethernet chip. which has failed. What is the
correct service procedure for this situation?
Aug 5, 2010- 15 posts - 8 auu IUl'l
CORRECT. (tick anywhere

or press Y to continue,
Add an HP Ethernet PCle card to the system
Replace the system board.
Items 1 - 7 of 7 - In addition to
based on ARCNET technology
100Base-T Ethernet interface
Add an Ethernet daughter card.

Replace the Ethernet chip.
May 11, 2012 - Hi Everyone, I

My wired connection does not
Integrating a PCI Exp

www.desjgn-reuse.comIJintPol.:1
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these costs, it is vital to minimizadl
a flawless total solution Inc luding
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Assessment
Realtek Ethernet
r.nntrr,11
www.tomshardware.com
Which are advantages to using a UEfl BIOS?

(Select three.)
Aug 5, 2010- 15 posts - 8 auu IUl'l
Items 1 - 7 of 7 - In addition to
based on ARCNET technology
100Base-T Ethernet interface
A)
better performance for 32-bit operating systems
B)
compliance with Windows 8 security

requirements
improved manageability
D)
support for GPT partitions
E)
improved support for dual booting to linux and Wmdows
CORRECT.
Clickanywhere
or press vto continue.
May 11, 2012 - Hi Everyone, I

My wired connection does not
Integrating a PCI Exp

www.desjgn-reuse.comIJintPol.:1
A Gigabit Ethernet controller
these costs, it is vital to minimizadl
a flawless total solution Inc luding
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1 2 3
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Submit
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controller
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--------------------------------------------------------------ssment
Hide(on trots
After replacing a system board on an HPnotebook, you try to

enter the new OMIdata on the re.placement board, but the MPM
(Manufacturing Program Mode) is locked. What must you do?
Help
Dootmarks
Exit
Workstations. and Notebooks (or Onsite Service Technicians

I.... 'lim > EXimioiltion
2 of 2
sessment
A)
B)
Cl
0)
~estion7 III 3.0
16 of37
Use WNDMlFlT instead of NBDMIRT to enter the

data.
Recycle power on the notebook to reset MPM
mode, then reenter the data.
Elevate the caLLto HP 2LS to get an MPM unlock
key.
Enter the notebook serial number and UUID into the BI05
manually.
Gear
INCORRECT.
anywhere or
continue.
After replacing a system board on an HPnotebook, you uy to

enter the new OMIdata on the replacement board, but the MPM
(Manufacturing Program Mode)is locked. What must you do?
AI
Use WNOMlFlTInstead of NSOMlflT to enter the

data.
B)
Recycle power on the notebook to reset MPM

mode. then reenter the data.
Elevate the cau to HP 2LS to get an MP~' Wllock
[))
Enter the notebook serlal number and UUI[) Into the 810S
manuaUy.
INCORRECT. (lICk
anywnere or press Y to
(l)f1tilllJe.
key.
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~~.
e IJ,__-------
IIservice
)(
download.microsoftcoml ...IBJ.. .I220513_1:'litePa!

Go beyond everyday business with the HP FI~leP,od
optional service tool for HP Self-Maintainers.3. 1
internal system components for maintenance and
HP ElitePad 900 Review & Rating
www.pcmag_com ) Home) Reviews) Tablets >

Raling' 3 - Review by Joel Santo Doll1inQ
Apr 12, 2013 - While this keeps the ElitePad 900's
***
Assessment
What is required to service the internal components of an HP
ElitePad?
A)
CORRECT.CUd< anyWhere
HP ElitePad Service Tool
.. _ a HP-supplied setup can replace internal cornp()~
B)
servicing videos on the HP SML
C)
Maintenance and Service Guide
0)
Torx-lO screwdriver
Team One Repair Inc.HP Elite PAD

The Solution also can be used to assist store mal1al
year standard parts, labor and onsite limited walTant~
HP Updates Its Mobile ElitePad Line

www.tomsitpro.coml .. jllD-elite~lad -mtel- atom-tal
Feb 24 2014 - HP introduces the ElitePad 1000
display running _.. The maximum internal storage
embedded.. An optional HP ElitePad Service
access to the battery. webcam. system board. and
IPOF]
Description Specifications - losvvicH
Question 9 0.13U
(lear
Submit
www.ipswichgrammar.coml .. .IH.PO/C.20EIite~.ad.o/.ll
This HP service provides high-quality remote ass!lstll'
products and all HP-supplied internal components
l:'Iolrie-insuranceJpg
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II service
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download.microsoftcoml
...IBJ...I220513_1:'litePa!
Go beyond everyday business with the HP FI~leP,od

optional service tool for HP Self-Maintainers.3. 1
internal system components for maintenance and
HP ElitePad 900 Review & Rating
Assessment
Identify the service label in the HP Chromebook by clicking
on the correct location.
www.pcmag_com ) Home) Reviews) Tablets >

Raling- 3 - Review by Joel Santo Doll1inQ
Apr 12, 2013 - While this keeps the ElitePad 900's
***
Correct. ruCk anywhere

.._a HP-supplied setup can replace internal cornp()~
Team One Repair Inc.HP Elite PAD

The Solution also can be used to assist store mal1al
year standard parts, labor and onsite limited walTant~
HP Updates Its Mobile ElitePad Line

www.tomsaoro. coml __jllD-eli'te~lad -intel- atom-tal
Feb 24 2014 - HP introduces the ElitePad 1000
display running_._The maximum internal storage
embedded.. An optional HP ElitePad Service
access to the battery. webcam. system board. and
IPOF]
Description Specifications - losvvicH
Question 10 of 30
(lear
Submit
www.ipswichgrammar_coml._.IH.PO/C.20EIite~.ad.o/.ll
This HP service provides high-quality remote ass!lstll'
products and all HP-supplied internal components
hcmejpq
Nitro Pro 9
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After system board replacement, the System I.Osmust be updated in

the HPSetup Utility.
GetPDF.aspx_t04111535
Match each System 10t.Oits correct location on an HPcommercial

desktop or workstation.
I Build ID
I Serial Number
Product Name
SKU Number
Feature Byte
A
Below Is an
Product No. BP280M

Model NO.60G-1239tv.
..
A)
Flexbuild label
B)
Service label
INCORRECT.Click anyWhere
Co~CQ
Serial No. C2'C1344N:'
Assessment
Tools
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II
Assessment
I Fo,mde, ) Paul Tlkkanen
Honored Contributor
After replacing a processor and rebooting, you receive an error message stating
that the CPUmicrocode is not found.
What should you do first to determine the cause?
CORREa Clid< anywhere
or press V to connnue.
Test the CPUand replace It if It is defective.
Posts: 3,47~
Registered:
04-11-20G7
Check the CPU driver for the latest version.
Check the HP website for BIOSor microcode updates.

Me.ssage 5 of 9
15.640 Vie.....,)
Set the CMOSmicrocode settings to the default settings.
Question 13 0110
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II
Assessment
I Fo,mde, ) Paul Tlkkanen
Honored Contributor
Auser reports that a desktop computer displays the incorrect time whenever the
machine is booted. You replaced the CMOSbattery.
Wbat else must you do?
CORRECT. nnx anywhere

or press y to continue.
Replace the system board and update the BIOS.

Posts: 3,47~
Registered:
04-' '-20G7
RelnstaU the operating system.
Reset the system time In the BIOS and OS.

Me.ssage 5 of 9
15.640 Vie.....,)
Flash the system BIOS.
Question 14<1110
favicon.ico
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nel- OuUook
https:l!contenthouston.hp..com!production_commori2!rc./remotE_framesethtml?contEnt_contrOller_url=&callback_url=https%3A%.lF
Assessment
What service consideration should you make prior to ordering and instaUing
memory in an HP business PC?
SentItem s,
Deleted Items
.. Today
Inbox 1
CORREa (lick anywhere
Microsoft Outlook
Oelfvered:
Salochistan
Replace a thlrd-party memory module with approved HP

memory, even if it is not defective.
Your message has been
Junk E-Mail
Outbox
Mazher Habib
I:(SSFeeds
test' nlail
Thanks
Search Folders
a: BesLRegard.
SYfd
ShaZiaZafar
.. ramesh.khiani@techome ....
RE:High Court ot Sindh (UH...

REMINDER PI-easerespond.
lnbox
or press V to continue.
Article
Sent Items
Atif Faseeh
Drafts
RE: OJ for visiting faculty

~.cknowledged
If only one module is installed, you must disable the

additional memory slot in system BIOS.
Service should not be performed if the customer has
installed third-party memory into the HP Pc.
Make sure the memory conforms to the PC's requirement for
pairing, types, and speed.
Deleted Items
RameshKhiani
Junk E-mail
FW: OIforvisiting
Outbcx
faculty
Dear Atit, Kindlyfind
RSSF.eeds
Arif Malik
Search Folders
CV for visiting
faculty
Dear Ramesh. As discussed
.. ArchiVes
Mazher Habib
~ Deleted Items
FW: Critical Alert for your la ..,

Thanks & Best Regards
Attachments
A
la$lWeek
Question 170110
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"1111 You are here: Diagnostics and troublesbooting Learning cbeck
>
Contents
I? About
this course
"
L"' wners new in this cour
BHP service basics
~ HP product technology
El Oiagnostics and trouou
.["1 Modute overview
, I? Basic trouotesnootr
, 1? Oiagnostic tools
I? Advanced troubles!
.["1 Modu Ie summary
..D- learning check
Il Servicing HP products
Il HP resources and cocu
Il Survey
Which tool requires the operating system to run?

Select die best response"
-
A)
HPInsight Diagnostics
B)
HPVision Diagnostics
C)
HP Support Assistant
D)
HPPCHardwareDiagnosticsUEFI
QUe'StiOfl 1 of 1
<
>
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CORRECT. Click anywh~re

Back
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Submit
..
Exit
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Horne
Hide contents
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>
Contents
I? About this course

"
BHP service basics
..D- learning check
Il Survey
Which k.eystarts HP PCHardware Diagnostics UEFI

during the computer start-up sequence 1
SelKt tilt! llesl rl!SJOllU.
L..,
A)
B)
rC)
......
-
LJ
0)
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>
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Fl
F9
FlO
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..
Exit
2 of 2
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Hide contents
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>
Contents
I? About
this course
"
BHP service basics
..D- learning check
Il Survey
Which HPZ Workstation was the ftrst to support UEFI

Diagnostics?
Select lite best response .
- A) HP ZZOOWorkstation
B) HP Zl Workstation
() HP zszc Workstation
0) HP ZZZOWorkstation
QUe'StiOfllof 1
<
>
CORRECT.Click anywh~re
Clear
Back
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..
Exit
2 of 2
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"
BHP service basics
..D- learning check
Il Survey
I How can you run UEFIDiagnostics?

Selea aRtbat apply and cliO! Submit.
- A) From the operating system .

~
B) from a USBkey or CD-ROM
() From the hard disk drive.

0) From a network boot server.
QUe'Stiotl 4 of 1
<
>
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Hide contents
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>
Contents

"
BHP service basics
..D- learning check
Il Survey
D March each keyboard key with its corresponding action during POST.
MattllNch ite.l.
Column 1
>
1 wltlla description fIlIli (oIIIID. 2.
Column 2
~B
I"
F2key
f'J A
I"
F1 key
B) Run HP PC Hardware Oia!1lOstics UEA if

the computer supports them.
A) Ignore the POST message and continue.
f'J
c I"
F10 key
C} Invoke the Setup Utirlty 10 check the
fJ
I"
EnI2f kl!y
D)
Question 7 of 7
<
(0lil...
computer confl9uration.
Back
SeeInformation about the POSTmessage.
Sklp
Help
..
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2 of 2
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Explorer
Home
Hide contents
Bookmarks
...
>
Contents

"
BHP service basics
..D- learning check
Il Survey
Which actions should you take before updating the

system BIOS7
Sele<t aU !bat apply and elide Submit.
<
>
CORRECT.
Click anywhere
- A) Replace the system board .

B) Press the CMOSreset button.
() Inform the customer.
0) Check the current version .
QUe'StiOoQ 5 of 1
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Clear
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production <ommon2ir<s/romote_Frameset.htmI7conrent_
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Hide contents
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...
>
Contents

"
BHP service basics
..D- learning check
Il Survey
March each HP troubLeshooting tooL with its description.

Mattlleach ite.l.
>
1 wltlla description fIlIli (oIIIID. 2.
Column 1
Column 2
I"
BIOS diagnostics
I ,.
HP Support Assistant
,.
c I"
Oflllne dlagnostks
HP PC Hardware
Diagnostics UEFI
___
A) Hardware diagnostics such as POST that are

stored in NVRAM.
B) An application that is bundled with the
Windows operating system mage.
__
C} Diagnostics that are run as part of the

Unified ExtenSIble Firmware Intefface .
D)
DlagnostJctests that run from bootable

code on external media
CORRECT. Click anywhere or press Y to continue.
Question 6 of 7
<
(0lil...
Exit
Help
Clear
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"1111 You are here: Servicing HPproducts> learning cbeck
["1,,1 (learing system"

["1,,1 Reimaging a (hi
["1,,1 Reflashing DMI
["1,,1 Using NBDMIFIT
["1,,1 Using WNDMIFIl
["I." Unlocking MPM
["I." Ship mode
["1,,1 ElitePad service
["1,,1 AORM
El"lDesktop and works
,
["1,,1 General conside
["1,,1 Replacing memt
["I." (PU removal tOI
["1,,1 (learing (MOS o
["I." Resetting systel
["1,,1 Flashing DMI on
, "["I.,, Module summary
,["I." learning check
Il Survey
<
>
...
of this lesson.
What must you always do after replacing a system board on

an HP business PC?
Select .11 thot _ty ON! then clIck Submit.
A) Reflash OMI information

B) Reset CMOS
C) Run the Startup tests
D) Reconfigure BIOS settings
Question 3 of 6
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__ k__ ~1~I
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~~p
__
~1~I__s_ub_m_lt~
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["I." Unlocking MPM
["I." Ship mode
["1,,1 AORM
Il Survey
<
>
...
of this lesson.
When replacing a heat sink on an HP business computer, what

should you be sure to do?
_tho
!>eo! _
and tile" _
5<Jbmlt.
A) Be sure to order the heat sink that is the same hardware

version as the PC.
B) Follow the order to tighten the screws specified in the

installation instructions.
C) Handle the heat sink carefully by just the edges, and place
in its proper orientation.
D) Advise the customer to maintain the correct fan speed to
ensure proper cooling of the components.
CORRECT. CliCkanywhere or press Y to continue.
Question 4 of 6
~_~
Exit
Help
r~1
~I__ &K
__ k__ ~1~I
~~p__ ~1
~I__s_ub_m_lt~
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["I." Unlocking MPM
["I." Ship mode
["1,,1 AORM
,
Il Survey
<
>
...
of this lesson.
What unique service considerations should you keep in mind

when repairing an HP business notebook?
Select 011tim
-'Y ond then eliot< Submit.
A) Do not over-tighten screws. Tighten just until they are

snug.
B) Notebook screws are usually interchangeable and can be
used for any of the components.
C) Take care when separating plastics to prevent scratching
or damaging them.
D) Make sure screws are tightened as much as possible so
they do not become loose in the chassis.
Question 5 of 6
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__ k__ ~1~I
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["I." Unlocking MPM
["I." Ship mode
["1,,1 AORM
,
Il Survey
<
>
...
of this lesson.
You need to clear CMOS and reset the system passwords on

an HP business desktop. What is the best way to do this?
_tho
!>eo! _
and tile" _
5<Jbmlt.
A) Press the CMOS button on the system board.

B) Remove the RTC battery, wait 5 minutes, and then replace.
C) Remove and replace the password jumper on the system board.

D) Use the Reset Defaults option in the F10 Computer Setup utility.
Question 6 of 6
Exit
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,--_Clea_r_",1 ,-I_Bac_k --,I ..._I_SkJ____;._P--"I 1
Submit
2 of 2
II
Horne
Hide contents
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["I." Unlocking MPM
["I." Ship mode
["1,,1 AORM
,
Il Survey
<
>
...
of this lesson.
IIYou are preparing to service an HP notebook. What steps

should you take to protect yourself from electrical shock?
A) Disconnect the power cord and remove all batteries.
B) Allow the computer to stand for a few minutes before accessing internal
components.
C) Follow standard procedures to modify PCBs or perform repairs
at the component level.
D) Always reassemble the computer before powering it back on,
Question 1 of 6
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--,I ..._I_SkJ___;._P--"
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II
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["I." Unlocking MPM
["I." Ship mode
["1,,1 AORM
,
Il Survey
<
>
...
of this lesson.
What must you always do after replacing a system board on

an HP business PC?
~.
A) Reflash OMI information

B) Reset CMOS
C) Run the Startup tests
D) Reconfigure BIOS settings
Question 3 of 6
Exit
Help
,-_Bac_k
--,I .._I_SkJ___;._P--,
2 of 2
II
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Horne
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["I." Unlocking MPM
["I." Ship mode
["1,,1 AORM
,
Il Survey
<
>
...
of this lesson.
When replacing a heat sink on an HP business computer, what

should you be sure to do?
_tho
!>eo! _
and tile" _
5<Jbmlt.
A) Be sure to order the heat sink that is the same hardware

version as the PC.
L!.a.
B) Follow the order to tighten the screws specified in the

installation instructions.
C) Handle the heat sink carefully by just the edges, and place
in its proper orientation.
D) Advise the customer to maintain the correct fan speed to
ensure proper cooling of the components.
Question 4 of 6
Exit
Help
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Servicing HPproducts: Learning check

["1,.1 (learing system"

Use these learning checks to test your understanding

You are preparing to service an HP notebook. What steps

A) Disconnect the power cord and remove all batteries.

CORRECT. CliCk anywhere or press Y to continue.

,--_Clea_r_.,1 ,-I_Bac_k --,I ......1

Servicing HPproducts: Learning check

["1,.1 (learing system"

Use these learning checks to test your understanding

and then dlok Submtl

A) Prepare the area by removing insulators that can charge by induction.

CORRECT. Click anywhere

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HPresources and documentation: Learning check

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HPresources and documentation: Learning check

--""Lor.!li"il,:O:;-e5~oll ovei vie""

1:'.1 Flashing OMI on

B) Services Media ubrary

CORRECT. CliCk anywhere or press Y 10continue.

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HPresources and documentation: Learning check

--""Lor.!li"il,:O:;-e5~oll ovei vie""

Match the support communications disclosure level to its purpose.

---7'~--- B) HPRestricted Disclosure

CORREct Click anywhere

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--""Lor.!li"il,:O:;-e5~oll ovei vie""

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.["1.1 Modu Ie summary

0) HP Channel Services Network

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--""Lor.!li"il,:O:;-e5~oll ovei vie""

1:'.1 Flashing OMI on

S40loct on thol opply lind then elioic Submit

CORRECT. CliCk anywhere or press Y 10continue.

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HPresources and documentation: Learning check

Nothing as exc.itingas Anti-Crash

Mosin Nagant Trigger

Searches related to rma

rma shim image process on hp

Whichstatements are true about the RMAshim image process

The RMA shim image is the same for consumer

You should only run the RMAshim image to repair

You should run the RMA shim image process

You will probably have to remove the write protect screw to

Nothing as exc.itingas Anti-Crash

Mosin Nagant Trigger

Searches related to rma

rma shim image process on hp

Servicing HP Desktops, Workstations, and Notebooks for Onsite Service Technicians

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Whichstatements are true about the RMA shim image process

The RMAshim image is the same for consumer