OPERATIONAL AND STRATEGIC MANAGEMENT FOR GATE GOURMET UNITS - LATAM AIRLINES, 2014

LAN AIRLINES OPERATIONAL CONTROLS

UNIT

QUARTER

MONTH

LAN CATERING EVALUATION

LAN FLIGHT
LAN FLIGHTS
FLIGHT DEPART
FLIGHT ARRIVAL CONTROL
DELAY
( 90% )
( 90% )
( 90% )

LAN CONTROL
PLATAFORM
( 90% )

TAM OPERATIONAL CONTROLS

LAN CLAIMS ( 75% )

NUMBER OF
CLAIMS

%
COMPLIANCE

LAN AIRCRAFT
HITS

UNIT

QUARTER

MONTH

TAM FLIGHTS
DELAY

TAM AIRCRAFT
HITS

TAM CLAIMS

AEP

Q3

JULY

86.2%

AEP

Q3

JULY

0.0%

1%

EZE

Q3

JULY

88.5%

EZE

Q3

JULY

0.0%

0%

BOG

Q3

JULY

GIG

Q3

JULY

GIG

Q3

JULY

JFK

Q3

JULY

GYE

Q3

JULY

MIA

Q3

JULY

UIO

Q3

JULY

MCO

Q3

JULY

JFK

Q3

JULY

LIM

Q3

JULY

LAX

Q3

JULY

SCL

Q3

JULY

MIA

Q3

JULY

MAD

Q3

JULY

LIM

Q3

JULY

LHR

Q3

JULY

SCL

Q3

JULY

FRA

Q3

JULY

MAD

Q3

JULY