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MQ-AMS Project / Task / Sup

Month & Yr.

July 2013

MQ Employee
Grade
Project

Mr. Biranchi Das


L3
AMS

TTS / MICS

Date

CLP

MQ
Requestor C.Mode
P

5-Jul-13

P1

P1

MQ Dev

EMAIL

7-Jul-13

P2

P2

Jagdish A

EMAIL

P1

Jagdish A

MEETING

P1

P1

MQ Provi

10-Jul-13

P1

P2

Thomas J

11-Jul-13

P1

P1

Muni K

EMAIL

11-Jul-13

P1

P2

Sheila P

EMAIL

12-Jul-13

P1

P1

Muni K

EMAIL

12-Jul-13

P1

P1

Sheila P

EMAIL

14-Jul-13

P1

P1

Sheila P

EMAIL

14-Jul-13

P1

P1

Thomas J

EMAIL

15-Jul-13

P1

P1

Thomas J

PHONE

16-Jul-13

P1

P1

Sheila P

PHONE

16-Jul-13

P1

P1

Sheila P

EMAIL

16-Jul-13

P1

P1

Thomas J

PHONE

16-Jul-13

P1

P1

Jagdish A

EMAIL

17-Jul-13

P1

P1

Thomas J

EMAIL

17-Jul-13

P1

P1

Thomas J

EMAIL

17-Jul-13

P1

P1

Sheila P

EMAIL

17-Jul-13

P1

P1

Thomas J

EMAIL

18-Jul-13

P1

P1

Muni K

EMAIL

21-Jul-13

P1

P1

Sheila P

PHONE

22-Jul-13

P1

P1

Sheila P

EMAIL

22-Jul-13

P1

P2

Jagdish A

PHONE

22-Jul-13

P1

P2

Jagdish A

MEETING

22-Jul-13

P1

P2

Jagdish A

EMAIL

24-Jul-13

P1

P2

Nilesh J

EMAIL

24-Jul-13

P2

P2

Thomas J

EMAIL

9-Jul-13

166928 9-Jul-13

MEETING

Ticket Id:16655

25-Jul-13

P2

P2

Jagdish A

MEETING

26-Jul-13

P1

P1

Thomas J

MEETING

26, 2013 8:51 PM

P2

P2

Thomas J

EMAIL

Sat 7/27/2013 3:42 PM

P1

P2

Sheila P

EMAIL

ect / Task / Support Activity Sheet


IMPORTANT Note:

# Any request comes through phone or me


# All Close status should be confirmed by C
# P1=24 HRS, P2= 3 DAYS, P3=5 DAYS, P4

Ref. Dt/Tm

Area

Inputs

PROVISIONING

ALL FREEZED

Fri 7/5/2013 7:09 PM

BILLING

ALL FREEZED

Tues 7/9/2013 11 pm

BILLING

ALL FREEZED

7/4/2013 1:09 PM

Tues 7/9/2013 1:30 pm

PROVISIONING
PARTIAL

7/11/2013 2:43 PM
7/11/2013 12:05 PM

REPORT

ALL FREEZED

7/11/2013 1:51 PM

REPORT

ALL FREEZED

7/12/2013 10:11 AM

REPORT

ALL FREEZED

7/12/2013 11:19 AM

REPORT

ALL FREEZED

REPORT

ALL FREEZED

ORDER

ALL FREEZED

15, 2013 12:23 PM

7/15/2013 15:25

ALL FREEZED

7/15/2013 9:00 PM
7/16/2013 11:23 AM
7/16/2013 11:32

16/07/2013 4:20
7/16/2013 7:29 PM

16 Jul 2013 16:01:41 +0530


17, 2013 4:42 PM

REPORT

ALL FREEZED

REPORT

ALL FREEZED

ORDER

ALL FREEZED

ACCOUNTS

ALL FREEZED

ORDER

ALL FREEZED

REPORT

ALL FREEZED
ALL FREEZED

7/17/2013 17:53
7/17/2013 18:53

7/18/2013 10:52

PROVISIONING

ALL FREEZED

BILLING

ALL FREEZED
ALL FREEZED
ALL FREEZED

7/22/2013 10:25 AM
7/22/2013 2:29 PM
7/21/2013
22, 2013 6:32 PM

7/24/2013 3:32 PM
7/24/2013 13:49

REPORT

ALL FREEZED

ORDER

ALL FREEZED

REPORT

ALL FREEZED

REPORT

ALL FREEZED

ORDER

ALL FREEZED

REPORT

ALL FREEZED
ALL FREEZED

Sat 7/27/2013 3:42 PM

ORDER

ALL FREEZED

REPORT

ALL FREEZED

through phone or meeting must be followed by Email communication with TTS log
ould be confirmed by Client through email and update close status in TTS/MICS
DAYS, P3=5 DAYS, P4=7 DAYS (Any P1 before 2PM shall be addressed same day)

Description

Status

Generate request multi instance scripts

CLOSE

Mumbai DAS Pack & A La Carte list with pricing

CLOSE

CHANNEL DETAILS

CLOSE

Getting error as ERR_NUMOFCARDS for disconnection cases

OPEN

Reconcillation

OPEN

Non Associated contracts Data-1.xls

CLOSE

Duplicate package Data

CLOSE

Sales Register & BCO Reports

CLOSE

Packagewise count for Delhi

CLOSE

Direct Point Customer counts

CLOSE

Consultation Workshop

OPEN

DISCONNECTION QUERY

CLOSE

package wise count

CLOSE

package wise count

CLOSE

validation for district code check

CLOSE

RC / DC data required

CLOSE

Validation for District of Customer & Operator

CLOSE

Subscriber Report - MediaPro (June '13)

CLOSE

Delhi verification data

CLOSE

PACKAGE ACTIVATION PROBLEM

CLOSE

Subscriber Report - MediaPro (June '13)

CLOSE

Disconnected Contracts

CLOSE

Disconnected Contracts

CLOSE

Develop New Collection Report

CLOSE

Validation for disconnecton

CLOSE

MQ report required urgently

CLOSE

DELHI STB TRAI REPORT

CLOSE

SECURITY IMPLEMENT

CLOSE

phase 1 report

CLOSE

Package already expred but status actve

CLOSE

BULK CHANGE PRICE

OPEN

Borancaster Report

OPEN

Reassigned Date Efforts

Planned
Close Dt.

Actual Close Dt.

Fri 7/5/2013 8:35 PM

Tues 7/9/2013 11 am

Tues 7/9/2013 1:20 pm

Tues 7/10/2013 1:20 pm

7/11/2013 1:28 PM
12-Jul-13
12-Jul-13
12-Jul-13
15-Jul-13
17-Jul-13
15-Jul-13
7/16/2013 11:23 AM
16-Jul-13
16-Jul-13
16-Jul-13
7/17/2013 11:38 AM
17-Jul-13
17-Jul-13
7/17/2013 8:19 PM
22-Jul-13
21 July 2013 03:34:PM

22-Jul-13
22-Jul-13
22-Jul-13
7/23/2013 2:47 PM
7/24/2013 4:04 PM
7/24/2013 5:13 PM

25-Jul-13
7/26/2013 5:19 PM
28-Jul-13

Remarks / Comments
testing done and communicated
done and communciated
done and communicated
work with srinivas and Veeraju
done and communicated
done and communicated
done and communicated
done and communicated
done and communicated
testing done but not implemented on live
done and communicated
done and communicated
done and communicated
done and communicated
done and communicated
done and communicated
done and communicated
done and communicated
done and communicated
done and communicated
done and communicated
done and communicated
done and communicated
done and communicated
done and communicated (Disconnection aging report)\
done and communicated
done and communicated

done and communicated


done and communicated
done and communicated

MQ-AMS Project / Task / Support Ac


Month & Yr.
MQ Employee
Grade
Project

TTS / MICS

16606
167164

July 2013
Mr. Santosh
Kerkar
L3
AMS

Date

CLP

MQ
Requestor C.Mode
P

13-Jul-13

P2

P2

Nilesh J

EMAIL

15-Jul-13

P2

P2

Thomas J

PHONE

15-Jul-13

P1

P1

Nilesh J

PHONE

15-Jul-13

P1

P1

Sheila P

EMAIL

15-Jul-13

P2

P2

MQ Dev

EMAIL

15-Jul-13

P2

P2

Muni K

MEETING

15-Jul-13

P1

P1

Jagdish A

MEETING

16-Jul-13

P2

P2

MQ Adhoc

EMAIL

16-Jul-13

P2

P2

Thomas J

PHONE

17-Jul-13

P2

P2

Thomas J

EMAIL

17-Jul-13

P2

P2

Thomas J

EMAIL

17-Jul-13

P1

P1

Thomas J

PHONE

18-Jul-13

P1

P1

Thomas J

PHONE

18-Jul-13

P1

P1

Thomas J

PHONE

19-Jul-13

P2

P2

MQ Provi

PHONE

19-Jul-13

P1

P1

Thomas J

EMAIL

19-Jul-13

P1

P1

Thomas J

EMAIL

19-Jul-13

P1

P1

Nilesh J

EMAIL

19-Jul-13

P1

P1

Thomas J

EMAIL

20-Jul-13

P2

P2

Thomas J

MEETING

22-Jul-13

P1

P1

Nilesh J

EMAIL

23-Jul-13

P2

P2

Others

MEETING

23-Jul-13

P1

P1

Thomas J

PHONE

16618 24-Jul-13

P1

P1

Thomas J

EMAIL

24-Jul-13

P2

P2

Others

MEETING

24-Jul-13

P1

P1

Thomas J

MEETING

25-Jul-13

P2

P2

Thomas J

MEETING

25-Jul-13

P1

P1

Thomas J

MEETING

25-Jul-13

P1

P1

Thomas J

MEETING

25-Jul-13

P1

P1

Others

25-Jul-13

P2

P2

Thomas J

MEETING

16618

26-Jul-13

P2

P2

MQ Provi

PHONE

26-Jul-13

P1

P1

Thomas J

EMAIL

27-Jul-13
27-Jul-13
27-Jul-13

P2

P2

PHONE

P1
P1

P1
P1

Thomas J
Ranjit K

MEETING

ect / Task / Support Activity Sheet


IMPORTANT Note:

# Any request comes through phone or m


# All Close status should be confirmed by
# P1=24 HRS, P2= 3 DAYS, P3=5 DAYS, P

Ref. Dt/Tm
Duplicate Service Validation

Area

Inputs

ORDER

ALL FREEZED

Supress Expired Contract Comma PROVISIONING

ALL FREEZED

ORDER

ALL FREEZED

STBs with some issues

PROVISIONING

ALL FREEZED

TOP output for production DB

PROVISIONING

ALL FREEZED

Action ID Code

PROVISIONING

ALL FREEZED

ACCOUNTS

ALL FREEZED

ORDER

ALL FREEZED

SYS ADMIN

ALL FREEZED

Please check these Delhi STBs

PROVISIONING

ALL FREEZED

Please check these Delhi STBs -

PROVISIONING

ALL FREEZED

Provisioning Multi Instance TestingPROVISIONING

ALL FREEZED

Provisioning Multi Instance TestingPROVISIONING

ALL FREEZED

Yestarday Pending Case

PROVISIONING

ALL FREEZED

MQS_PROVSIONING

PROVISIONING

ALL FREEZED

stb activation (PENDING) URGENT PROVISIONING

ALL FREEZED

20612287-disconnection is in pendPROVISIONING

ALL FREEZED

Cas Code Validation

DAS Basic Plan(DP)


Ticket Modified (IMCL, Ticket Id :
awr and addm

SILVER PACKAGE ERROR RELATED

ORDER

ALL FREEZED

Unable to do retracking to CAN

PROVISIONING

ALL FREEZED

IMCL Custom Validation Procedure

SYS ADMIN

ALL FREEZED

ERROR IN MQ

SYS ADMIN

ALL FREEZED

MEETING WITH MQ DINESH/ SHRIKANT

ALL FREEZED

PROVISIONING

ALL FREEZED

Ticket Created (IMCL, Ticket Id : 1 PROVISIONING

ALL FREEZED

TESTING MICS ID=167164


Performance Issue BCO report

REPORT

ALL FREEZED

Auto Expiry Deployed on Producti PROVISIONING

ALL FREEZED

Auto expiry job total 47823 cases PROVISIONING

ALL FREEZED

Checking Pending cases

PROVISIONING

ALL FREEZED

Generate Request Job

PROVISIONING

ALL FREEZED

Duplicate Service Pending cases r PROVISIONING

ALL FREEZED

Pending Cases Solution DocumentPROVISIONING

ALL FREEZED

Co-Ordinate With Madhavi T MQ r PROVISIONING

ALL FREEZED

Multi Instance generate RequestGoPROVISIONING

ALL FREEZED

PROVISIONING
Testing Cardless Jar File
Mysore Network ID Problem
PROVISIONING
Provisioning command not generatPROVISIONING

ALL FREEZED
ALL FREEZED
ALL FREEZED

uest comes through phone or meeting must be followed by Email communication with TTS log
e status should be confirmed by Client through email and update close status in TTS/MICS
HRS, P2= 3 DAYS, P3=5 DAYS, P4=7 DAYS (Any P1 before 2PM shall be addressed same day)

Description
1 We have base pack validation
2 Package status pending

co-ordinate with Lakshmi P/Sudharma reg MICS ID=167164


Cas Code Validation not Trigger for Non-Provisioning packages
STBs with some issues
TOP output for production DB
Action ID Code
Direct Point Billing Activity
co-ordinate with Kranti Kumar Amara
awr and addm
Please check these Delhi STBs
Please check these Delhi STBs - Second STB is 415121643110585
Provisioning Multi Instance Testing for cardless and merlin with card
Provisioning Multi Instance Testing for aladin
Yestarday Pending Case
co-ordinate with chandra K
stb activation (PENDING) URGENT
20612287-disconnection is in pending.(Most Urgent)
SILVER PACKAGE ERROR RELATED

Unable to do retracking to CAN 12872500 & CAN 12872512


IMCL Custom Validation Procedure
ERROR IN MQ tts number=16606
MEETING WITH MQ DINESH/ SHRIKANT
TESTING MICS ID=167164
Ticket Created (IMCL, Ticket Id : 16618) co ordinate with Rajesh Makireddy MQ
co-ordinate with Arnab for improve performance of BCO Reports
Auto Expiry Deployed on Production for sport promo pack plan_id 109

Auto expiry job total 47823 cases not processed reprocess same through auto expiry for plan_id=1
Reprocess Pending cases
Generate Request Job Problem checking
Duplicate Service Pending cases resolved
Pending Cases Solution Document for Duplicate service and Association Pending Cases

Co-Ordinate With Madhavi T MQ reg Adapter Command Generation


Multi Instance generate RequestGo Live
Testing Cardless Jar File
Mysore Network ID Problem checking
Provisioning command not generated issue show stopper issue

n with TTS log


TTS/MICS
d same day)

Status
CLOSE

Reassigned

Date

Efforts

13-Jul-13

1 Day

CLOSE

15-Jul-13

1 Day

CLOSE

15-Jul-13

1 Day

CLOSE

15-Jul-13

1 Day

CLOSE

15-Jul-13

1 Day

CLOSE

15-Jul-13

1 Day

CLOSE

16-Jul-13

1 Day

CLOSE

16-Jul-13

1 Day

CLOSE

17-Jul-13

1 Day

CLOSE

17-Jul-13

1 Day

CLOSE

17-Jul-13

2 days

CLOSE

18-Jul-13

2 days

CLOSE

18-Jul-13

1 Day

CLOSE

19-Jul-13

1 Day

CLOSE

19-Jul-13

1 Day

CLOSE

19-Jul-13

1 Day

CLOSE

19-Jul-13

1 Day

CLOSE

19-Jul-13

1 Day

CLOSE

20-Jul-13

1 Day

CLOSE

22-Jul-13

1 Day

23-Jul-13

1 Day

23-Jul-13

1 Day

CLOSE

25-Jul-13

1 Day

CLOSE

25-Jul-13

1 Day

CLOSE

25-Jul-13

1 Day

NEED APPROVAL

CLOSE

xpiry for plan_id=109

Planned
Close Dt.

Actual
Close Dt.
13-Jul-13
15-Jul-13
15-Jul-13
15-Jul-13
15-Jul-13
15-Jul-13

17-Jul-13
18-Jul-13
18-Jul-13

Remarks / Comments

MQ-AMS Project / Task / Support A


Month & Yr.
MQ Employee
Grade
Project

TTS / MICS

July 2013
Mr. Arnab
Das
L2
AMS

Date

CLP

MQ
Requestor C.Mode
P

13-Jul-13

P1

P1

Jagdish A

PHONE

13-Jul-13

P1

P1

Others

EMAIL

13-Jul-13

P1

P1

Sheila P

MEETING

13-Jul-13

P1

P1

Thomas J

EMAIL

16426 13-Jul-13

P1

P1

Sheila P

MEETING

14-Jul-13

P1

P1

Sheila P

MEETING

16426 14-Jul-13

P1

P1

Sheila P

MEETING

15-Jul-13

P1

P1

Sheila P

MEETING

15-Jul-13

P1

P1

Thomas J

PHONE

15-Jul-13

P1

P1

Sheila P

PHONE

16-Jul-13

P1

P1

Sheila P

MEETING

16-Jul-13

P1

P1

Others

EMAIL

16-Jul-13

P1

P1

Sheila P

EMAIL

18-Jul-13

P1

P1

Thomas J

PHONE

18-Jul-13

P2

P2

Nilesh J

MEETING

20-Jul-13

P2

P2

Nilesh J

MEETING

20-Jul-13

P1

P1

Thomas J

PHONE

21-Jul-13

P2

P2

Muni K

EMAIL

22-Jul-13

P4

P4

Nilesh J

PHONE

22-Jul-13

P1

P1

Sheila P

PHONE

22-Jul-13

P1

P1

Sheila P

EMAIL

22-Jul-13

P3

P3

Sheila P

PHONE

22-Jul-13

P1

P1

Sheila P

EMAIL

22-Jul-13
22-Jul-13
23-Jul-13
23-Jul-13
24-Jul-13

P1

P1

PHONE

P1
P1
P1
P1
P1
P1
P1
P1

P1
P1
P1
P1
P1
P1
P1
P1

Nilesh J
Jagdish A
Nilesh J
Jagdish A
Jagdish A

26-Jul-13
26-Jul-13
27-Jul-13
27-Jul-13

Others
Sheila P
Nilesh J
Sheila P

PHONE
MEETING
MEETING
PHONE
PHONE
PHONE
MEETING
PHONE

28-Jul-13
28-Jul-13
28-Jul-13
29-Jul-13
29-Jul-13

P1
P1
P2
P1
P4

P1
P1
P2
P1
P4

Jagdish A
Jagdish A
Sheila P
Sheila P
Nilesh J

MEETING
MEETING
EMAIL
EMAIL
MEETING

oject / Task / Support Activity Sheet


IMPORTANT Note:

# Any request comes through phone


# All Close status should be confirm
# P1=24 HRS, P2= 3 DAYS, P3=5 DA

Ref. Dt/Tm

Area

Inputs

REPORT

ALL FREEZED

REPORT

ALL FREEZED

REPORT

ALL FREEZED

REPORT

ALL FREEZED

REPORT

NEED MEETING

REPORT

ALL FREEZED

REPORT

NEED MEETING

REPORT

ALL FREEZED

JOBS

ALL FREEZED

REPORT

ALL FREEZED

REPORT

ALL FREEZED

Tuesday, July 16, 2013 1:06 PM

REPORT

ALL FREEZED

Tuesday, July 16, 2013 3:16 PM

REPORT

ALL FREEZED

JOBS

ALL FREEZED

REPORT

PARTIAL

REPORT

ALL FREEZED

JOBS

ALL FREEZED

Saturday, July 13, 2013 11:33 AM

Friday, July 12, 2013 3:22 PM

ALL FREEZED

Sat 7/20/2013 11:34 AM

REPORT

PARTIAL

REPORT

ALL FREEZED

REPORT

ALL FREEZED

REPORT

ALL FREEZED

Monday, July 22, 2013 4:07 PM

REPORT

ALL FREEZED
ALL FREEZED

Saturday, July 27, 2013 4:14 PM

REPORT
REPORT
REPORT
REPORT
REPORT
REPORT
REPORT
REPORT
REPORT

Monday, July 22, 2013 1:24 PM

ALL FREEZED
PARTIAL
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED

Saturday, July 27, 2013 4:14 PM


Monday, July 29, 2013 11:24 AM

REPORT
REPORT
REPORT
REPORT
REPORT

ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
PARTIAL

uest comes through phone or meeting must be followed by Email communication with TTS log
e status should be confirmed by Client through email and update close status in TTS/MICS
HRS, P2= 3 DAYS, P3=5 DAYS, P4=7 DAYS (Any P1 before 2PM shall be addressed same day)

Description
Data for disconnected customer of delhi
Data for sales register
DAILY REPORT SENDING ACTIVITY
Technical Documentation regarding automated report
Scheduled report's emails is not going to the email recipients
DAILY REPORT SENDING ACTIVITY
Scheduled report's emails is not going to the email recipients
DAILY REPORT SENDING ACTIVITY
upload job
RETRIVAL OF BUSINESS DATA
DAILY REPORT SENDING ACTIVITY
RETRIVAL OF BUSINESS DATA
RETRIVAL OF BUSINESS DATA
Plan change through change order upload
New Report Design | CAS system wise package channel detail report
New Report Design | CAS system wise package channel detail report
Plan change through change order upload
Technical Documentation
coordinate with raju surabhi regarding BCO Report
DAILY REPORT SENDING ACTIVITY
RETRIVAL OF BUSINESS DATA
Email issue resolved
RETRIVAL OF BUSINESS DATA
RETRIVAL OF BUSINESS DATA
RETRIVAL OF BUSINESS DATA
coordinate with BHARAT ALAM regarding BCO Report
NEW REPORT | STB ISSUE SUMMARY REPORT WITH PACKAGE (ACTIVE,INACTIVE AND ALL)
dealer security IMPLEMENTATION IN SOME REPORTS
FRs outstanding at 1st July.
New Scheduled Reports
logic change im phase 1 report
RETRIVAL OF BUSINESS DATA

modification of Contract_No_For_DC_RC
modification of STB ISSUE DETAIL AND SUUMARY REPORT
RESCHEDULE OF REPORTS WITH NEW EMAIL IDS
RETRIVAL OF BUSINESS DATA
coordinate with BHARAT ALAM regarding BCO Report

n with TTS log


TTS/MICS
d same day)

Status

Reassigned

Date

Efforts

CLOSE

13-Jul-13

1 DAY

CLOSE

13-Jul-13

1 DAY

CLOSE

13-Jul-13

1 DAY

CLOSE

13-Jul-13

1 DAY

NEED APPROVAL

13-Jul-13

2 DAYS

CLOSE

14-Jul-13

1 DAY

NEED APPROVAL

14-Jul-13

2 DAYS

CLOSE

15-Jul-13

1 DAY

CLOSE

15-Jul-13

1 DAY

CLOSE

15-Jul-13

1 DAY

CLOSE

16-Jul-13

1 DAY

CLOSE

16-Jul-13

1 DAY

CLOSE

16-Jul-13

1 DAY

CLOSE

18-Jul-13

1 DAY

OPEN

18-Jul-13

2 DAYS

CLOSE

20-Jul-13

CLOSE

20-Jul-13

CLOSE

21-Jul-13

2 DAYS

OPEN

22-Jul-13

7 DAY

CLOSE

22-Jul-13

1 DAY

CLOSE

22-Jul-13

1 DAY

CLOSE

22-Jul-13

4 DAY

CLOSE

22-Jul-13

1 DAY

CLOSE
CLOSE
OPEN
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE

22-Jul-13
22-Jul-13
23-Jul-13
23-Jul-13
24-Jul-13

1
1
1
1
1

DAY
DAY
DAY
DAY
DAY

26-Jul-13
26-Jul-13
27-Jul-13
27-Jul-13

1
1
1
1

DAY
DAY
DAY
DAY

Planned
Close Dt.

20-Jul-13

30-Jul-13

CLOSE
CLOSE
CLOSE
CLOSE
TESTING

28-Jul-13
28-Jul-13
28-Jul-13
29-Jul-13
29-Jul-13

1
1
1
1
7

DAY
DAY
DAY
DAY
DAY

30-Jul-13

Actual
Close Dt.

Remarks / Comments

MQ-AMS P
Month & Yr.

July 2013

MQ Employee
Grade
Project

Sunil
L1
AMS

TTS / MICS

Date

CLP

MQ
P

Saturday, July 13, 2013 8:57 PM

P1

Sunday, July 14, 2013 7:49 PM

P1

Sunday, July 14, 2013 9:05 PM

P1

Tuesday, July 16, 2013 1:26 PM

P1

Tuesday, July 16, 2013 10:32 AM

P1

Tuesday, July 16, 2013 10:02 AM

P1

Tuesday, July 16, 2013 1:25 PM

P1

Wednesday, July 17, 2013 11:03 AM

P1

Wednesday, July 17, 2013 12:16 PM

P1

Wednesday, July 17, 2013 12:19 PM

P1

Tuesday, July 16, 2013 4:15 PM

P1

Wednesday, July 17, 2013 1:20 PM

P1

Wed 7/17/2013 8:22 PM

P1

Wednesday, July 17, 2013 7:29 PM

P1

Wednesday, July 17, 2013 7:35 PM

P1

Wednesday, July 17, 2013 6:53 PM

P1

Wednesday, July 17, 2013 6:12 PM

P1

Thursday, July 18, 2013 1:46 PM

P1

Thursday, July 18, 2013 2:56 PM

P1

Thursday, July 18, 2013 2:22 PM

P1

Thursday, July 18, 2013 3:08 PM

P1

Thursday, July 18, 2013 9:56 PM

P1

Thursday, July 18, 2013 9:44 PM

P1

Thursday, July 18, 2013 9:17 PM

P1

Thursday, July 18, 2013 9:15 PM

P1

Fri 7/19/2013 10:44 AM

P1

Fri 7/19/2013 10:44 AM

P1

Fri 7/19/2013 10:44 AM

P1

Friday, July 19, 2013 10:44 AM

P1

Friday, July 19, 2013 10:47 AM

P1

Friday, July 19, 2013 4:43 PM

P1

Friday, July 19, 2013 3:28 PM

P1

Saturday, July 20, 2013 9:05 AM

P1

Saturday, July 20, 2013 8:58 PM


Sunday, July 21, 2013 7:00 AM
Thursday, July 25, 2013 9:25 PM
Thu 7/25/2013 10:07 PM

Note :

P1
P1
P1
P1
P1
P1

Most of the pending cases had

MQ-AMS Project / Task / Support Activity Sheet

Requestor C.Mode

Ref. Dt/Tm

Muni K

EMAIL

Saturday, July 13, 2013 8:57 PM

Thomas J

EMAIL

Sunday, July 14, 2013 7:49 PM

Others

EMAIL

Sunday, July 14, 2013 9:05 PM

Others

EMAIL

Tuesday, July 16, 2013 1:26 PM

Others

EMAIL

Tuesday, July 16, 2013 10:32 AM

Others

EMAIL

Tuesday, July 16, 2013 10:02 AM

Others

EMAIL

Tuesday, July 16, 2013 1:25 PM

Others

EMAIL

Wed 7/17/2013 11:17 AM

Others

EMAIL

Wednesday, July 17, 2013 12:16 PM

Others

EMAIL

Wednesday, July 17, 2013 12:19 PM

Others

EMAIL

Tuesday, July 16, 2013 4:15 PM

Others

EMAIL

Wednesday, July 17, 2013 1:20 PM

Nilesh J

EMAIL

Wed 7/17/2013 8:22 PM

Others

EMAIL

Wednesday, July 17, 2013 7:29 PM

Others

EMAIL

Wednesday, July 17, 2013 7:35 PM

Others

EMAIL

Wednesday, July 17, 2013 6:53 PM

Others

EMAIL

Wednesday, July 17, 2013 6:12 PM

Others

EMAIL

Thursday, July 18, 2013 1:46 PM

Others

EMAIL

Thursday, July 18, 2013 2:56 PM

Others

EMAIL

Thursday, July 18, 2013 2:22 PM

Others

EMAIL

Thursday, July 18, 2013 3:08 PM

Others

EMAIL

Thursday, July 18, 2013 9:56 PM

Others

EMAIL

Thursday, July 18, 2013 9:44 PM

Others

EMAIL

Thursday, July 18, 2013 9:17 PM

Others

EMAIL

Thursday, July 18, 2013 9:15 PM

Sheila P

EMAIL

Fri 7/19/2013 10:44 AM

Sheila P

EMAIL

Fri 7/19/2013 10:44 AM

Sheila P

EMAIL

Fri 7/19/2013 10:44 AM

Sheila P

EMAIL

Friday, July 19, 2013 10:44 AM

Sheila P

EMAIL

Friday, July 19, 2013 10:47 AM

Others

EMAIL

Friday, July 19, 2013 4:43 PM

Others

EMAIL

Friday, July 19, 2013 3:28 PM

Thomas J
Nilesh J
Others

EMAIL

Saturday, July 20, 2013 9:05 AM

EMAIL
EMAIL
EMAIL

Saturday, July 20, 2013 8:58 PM

Others
Sheila P
Thomas J

EMAIL
EMAIL

Sunday, July 21, 2013 7:00 AM


Thursday, July 25, 2013 9:25 PM
Thu 7/25/2013 10:07 PM

st of the pending cases had to be reprocessed because either the status was 'N' in the provsion_pro

EMAIL

Sheet
IMPORTANT Note:

# Any request comes through phone or meeting must be followed by Em


# All Close status should be confirmed by Client through email and upd
# P1=24 HRS, P2= 3 DAYS, P3=5 DAYS, P4=7 DAYS (Any P1 before 2PM

Area

Inputs

OTHERS

ALL FREEZED

PROVISIONING

ALL FREEZED

REPORT

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

REPORT

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING

ALL FREEZED

PROVISIONING
REPORT
PROVISIONING
PROVISIONING

ALL FREEZED

REPORT

ALL FREEZED

PROVISIONING

ALL FREEZED

ALL FREEZED
ALL FREEZED
ALL FREEZED

tatus was 'N' in the provsion_process_request or Is_provisioned was X


NIGHT ACTIVITY

REPORT
MORNING ACTIV

REPORT
REPORT
REPORT
REPORT
REPORT

uest comes through phone or meeting must be followed by Email communication with TTS log
e status should be confirmed by Client through email and update close status in TTS/MICS
HRS, P2= 3 DAYS, P3=5 DAYS, P4=7 DAYS (Any P1 before 2PM shall be addressed same day)

Description

Status

RE: Fwd: FW: ALLADIN STB DETAIL

CLOSE

Status Pending 12854467

CLOSE

NON CRF STB DETAILS WITH ACTIVE DEMO


PACKAGE
20642891 SUSPENSION REMOVAL AND PENDING
PACKAGE ISSUE
MUM DEMO PACK in pending - thane urgent basis

CLOSE
CLOSE
CLOSE

package pending
20529132 SUSPENSION REMOVAL AND PENDING
PACKAGE ISSUE

CLOSE

CAN # 12907210, PENDING PKG

CLOSE

CAN # 12906083, PENDING PKG

CLOSE

CAN # 12901745, PENDING PKG

CLOSE

20432636 pkg status pending

CLOSE

CAN # 20067086, PENDING PKG

CLOSE

All Mumbai Non-CRF data

CLOSE

20259589 for activate channel pkg.

CLOSE

CAN # 12888005, PENDING PKG

CLOSE

CAN # 20011043, PENDING PKG

CLOSE

CAN # 20077648, PENDING PKG

CLOSE
12887442

CLOSE

CLOSE

CAN # 20021752, PENDING PKG

CLOSE

: 20020213: PACKAGE STATUS PENDING (ATTACHED FILE)

CLOSE

# 20098273, PENDING PKG

CLOSE

CAN # 12905327, PENDING PKG

CLOSE

CAN # 12906221, PENDING PKG

CLOSE

CAN # 12906006, PENDING PKG

CLOSE

CAN # 20019498, PENDING PKG

CLOSE

PACKages in pending - thane urgent basis

CLOSE

12870308 pending channel pkg

CLOSE

20656037 for activate channel pkg

CLOSE

FW: 20670152: Package Status Pending

CLOSE

FW: PACKages in pending - thane urgent basis

CLOSE

FW: PKG PENDING

CLOSE

FW: PKG PENDING

CLOSE

Fw: For Package Activation

CLOSE
CLOSE
CLOSE
CLOSE

RE: FW: All Mumbai Non-CRF data


FW: 20865303-disconnection is in pending.(Most Urgent
RE: CONEX PENDING CASES REPROCESS STEPS
Mumbai Non-CRF customers with In Manoranjan Plus
JV Entity Creation

CLOSE
CLOSE

s_request or Is_provisioned was X

MONITORING GENERATE REQUEST EVERY 2HR


DAS PHASE 1 STB
ISSUE REPORT
DAS PHASE 2
TOTAL STB ISSUE
REPORT
PCC REPORT FOR
MUMBAI
PROVISIONING
PENDING CASE
REPORT
DAS PHASE 2 TOTAL ACTIVE STB
ISSUE
REPORT
Delhi
and Mumbai with CRF and
without CRF

l communication with TTS log


close status in TTS/MICS
all be addressed same day)

Reassigned

Date

Efforts

Sun 7/14/2013 3:01 AM


Sun 7/14/2013 8:07 PM
Sun 7/14/2013 9:57 PM
Tue 7/16/2013 2:07 PM
Wed 7/17/2013 8:59 AM
Wed 7/17/2013 9:03 AM
Wed 7/17/2013 9:52 AM
Wed 7/17/2013 11:17 AM
Wed 7/17/2013 12:22 PM
Wed 7/17/2013 12:25 PM
Wed 7/17/2013 12:59 PM
Wed 7/17/2013 1:22 PM
Thu 7/18/2013 9:34 AM
Thu 7/18/2013 12:10 PM
Thu 7/18/2013 12:20 PM
Thu 7/18/2013 12:33 PM
Thu 7/18/2013 12:47 PM
Thu 7/18/2013 1:59 PM
Thu 7/18/2013 3:12 PM
Forwarded to ThoThu 7/18/2013 3:17 PM
Thu 7/18/2013 3:19 PM
Fri 7/19/2013 8:24 AM
Fri 7/19/2013 8:27 AM
Fri 7/19/2013 8:31 AM
Fri 7/19/2013 9:24 AM
Fri 7/19/2013 12:36 PM
Fri 7/19/2013 10:54 AM
Fri 7/19/2013 10:57 AM
Fri 7/19/2013 11:58 AM
Fri 7/19/2013 12:36 PM
Sat 7/20/2013 7:47 AM

Planned
Close Dt.

Actual
Close Dt.

Sat 7/20/2013 7:49 AM


Sat 7/20/2013 9:29 AM
Sun 7/21/2013 11:56 AM

Sun 7/21/2013 1:42 PM


Sun 7/21/2013 2:59 PM
Fri 7/26/2013 12:03 AM
Fri 7/26/2013 5:00 AM

NG GENERATE REQUEST EVERY 2HRS

E 2 TOTAL ACTIVE STB


ORT
nd
Mumbai with CRF and
without CRF

Remarks / Comments

MICS was already raised for similar issues, values are missing in provisioning related tables. (uniqu
Required data was gathered and shared with the user through FTP
Suspension was removed and reprocess has been done and the package is activated
Reprocess has been and the package is activated.

Multiple addition of same package for a single customer


Was already activated

oning related tables. (unique-id,system_id,item_type missing in the provsion_request_detail)


is activated

quest_detail)

TTS / MICS

Date

CLP

MQP

Requestor

15-Jul-13

P1

P1

Others

15-Jul-13

P1

P1

Others

16-Jul-13

P1

P1

Others

16-Jul-13

P1

P1

Muni K

16-Jul-13

P1

P1

Muni K

16-Jul-13

P1

P1

Muni K

16-Jul-13

P1

P1

Others

16-Jul-13

P1

P1

Muni K

17-Jul-13

P1

P1

Muni K

17-Jul-13

P1

P1

Others

17-Jul-13

P1

P1

Nilesh J

17-Jul-13

P1

P1

Muni K

17-Jul-13

P1

P1

Others

18-Jul-13

P1

P1

Others

18-Jul-13

P1

P1

Others

18-Jul-13

P1

P1

Others

18-Jul-13

P1

P1

Others

18-Jul-13

P1

P1

Muni K

18-Jul-13

P1

P1

Others

18-Jul-13

P1

P1

Others

19-Jul-13

P1

P1

Others

19-Jul-13

P1

P1

Muni K

19-Jul-13

P1

P1

Others

19-Jul-13

P1

P1

Others

19-Jul-13

P1

P1

Others

20-Jul-13

P1

P1

Others

20-Jul-13

P1

P1

Others

20-Jul-13

P1

P1

Muni K

20-Jul-13

P1

P1

Others

20-Jul-13

P1

P1

Others

20-Jul-13

P1

P1

Muni K

20-Jul-13

P1

P1

Others

22-Jul-13

P1

P1

Muni K

22-Jul-13

P1

P1

Others

22-Jul-13

P1

P1

Muni K

22-Jul-13

P1

P1

Others

22-Jul-13

P1

P1

Muni K

22-Jul-13

P1

P1

Jagdish A

22-Jul-13

P1

P1

Others

23-Jul-13

P1

P1

Others

23-Jul-13

P1

P1

Others

23-Jul-13

P1

P1

Others

23-Jul-13

P1

P1

Others

23-Jul-13

P1

P1

Others

24-Jul-13

P1

P1

Muni K

24-Jul-13

P1

P1

Jagdish A

24-Jul-13

P1

P1

Others

24-Jul-13

P1

P1

Others

24-Jul-13

P1

P1

Others

24-Jul-13

P1

P1

Jagdish A

24-Jul-13

P1

P1

Others

24-Jul-13

P1

P1

muni K

24-Jul-13

P1

P1

muni K

24-Jul-13

P1

P1

Others

24-Jul-13

P1

P1

Others

24-Jul-13

P1

P1

Others

24-Jul-13

P1

P1

Others

24-Jul-13

P1

P1

muni K

24-Jul-13

P1

P1

muni K

24-Jul-13

P1

P1

Others

24-Jul-13

P1

P1

muni K

24-Jul-13

P1

P1

Others

25-Jul-13

P1

P1

Others

25-Jul-13

P1

P1

Others

25-Jul-13

P1

P1

Others

25-Jul-13

P1

P1

Others

25-Jul-13

P1

P1

Others

25-Jul-13

P1

P1

Others

25-Jul-13

P1

P1

muni K

25-Jul-13

P1

P1

Others

25-Jul-13

P1

P1

Others

25-Jul-13

P1

P1

Others

26-Jul-13

P1

P1

Others

26-Jul-13

P1

P1

Others

26-Jul-13

P1

P1

Others

26-Jul-13

P1

P1

Others

26-Jul-13

P1

P1

Others

26-Jul-13

P1

P1

Others

26-Jul-13

P1

P1

Others

27-Jul-13

P1

P1

Others

27-Jul-13

P1

P1

Others

27-Jul-13

P1

P1

Others

27-Jul-13

P1

P1

Others

27-Jul-13

P1

P1

Others

27-Jul-13

P1

P1

Others

27-Jul-13

P1

P1

Others

C.Mode

Ref. Dt/Tm

Area

EMAIL

OTHERS

EMAIL

OTHERS

EMAIL

OTHERS

MEETING

OTHERS

EMAIL

REPORT

MEETING

REPORT

Meeting

REPORT

Meeting

OTHERS

Meeting

Wed 7/17/2013 1:23 PM

OTHERS

E-Mail

Wed 7/17/2013 1:04 PM

OTHERS

Meeting

Wed 7/17/2013 7:05 PM

OTHERS

Meeting

Wed 7/17/2013 8:24 PM

OTHERS

E-Mail

Wed 7/17/2013 8:53 PM

REPORT

E-Mail

Thu 7/18/2013 12:44 PM

OTHERS

E-Mail

Thu 7/18/2013 1:02 PM

OTHERS

E-Mail

hu 7/18/2013 1:21 PM

OTHERS

E-Mail

Thu 7/18/2013 1:47 PM

OTHERS

E-Mail

Thu 7/18/2013 5:07 PM

OTHERS

E-Mail

Thu 7/18/2013 7:48 PM

OTHERS

E-Mail

Thu 7/18/2013 9:10 PM

OTHERS

E-Mail

Fri 7/19/2013 12:58 PM

OTHERS

E-Mail

Fri 7/19/2013 1:21 PM

OTHERS

E-Mail

Fri 7/19/2013 2:45 PM

OTHERS

E-Mail

Fri 7/19/2013 9:02 PM

OTHERS

E-Mail

Fri 7/19/2013 9:03 PM

REPORT

E-Mail

Sat 7/20/2013 12:40 PM

OTHERS

E-Mail

Sat 7/20/2013 12:59 PM

OTHERS

Meeting

Sat 7/20/2013 02:20 PM

OTHERS

E-Mail

Sat 7/20/2013 6:27 PM

OTHERS

E-Mail

Sat 7/20/2013 6:42 PM

OTHERS

Meeting

Sat 7/20/2013 4:10 PM

OTHERS

E-Mail

Sat 7/20/2013 6:52 PM

OTHERS

E-Mail

Mon 7/22/2013 1:41 PM

OTHERS

E-Mail

Mon 7/22/2013 1:44 PM

OTHERS

E-Mail

Mon 7/22/2013 3:16 PM

OTHERS

E-Mail

Mon 7/22/2013 4:14 PM

OTHERS

E-Mail

Mon 7/22/2013 5:02 PM

OTHERS

E-Mail

Mon 7/22/2013 6:12 PM

REPORT

E-Mail

Mon 7/22/2013 8:32 PM

REPORT

E-Mail

Tue 7/23/2013 1:09 PM

REPORT

E-Mail

Tue 7/23/2013 2:09 PM

OTHERS

E-Mail

Tue 7/23/2013 4:13 PM

OTHERS

E-Mail

Tue 7/23/2013 6:37 PM

OTHERS

E-Mail

Tue 7/23/2013 6:39 PM

REPORT

E-Mail

Wed 7/24/2013 2:30 PM

OTHERS

E-Mail

Wed 7/24/2013 4:45 PM

OTHERS

E-Mail

Wed 7/24/2013 5:03 PM

OTHERS

E-Mail

Wed 7/24/2013 5:07 PM

OTHERS

E-Mail

Wed 7/24/2013 5:11 PM

OTHERS

E-Mail

Wed 7/24/2013 5:23 PM

OTHERS

E-Mail

Wed 7/24/2013 5:27 PM

OTHERS

E-Mail

Wed 7/24/2013 6:18 PM

OTHERS

E-Mail

Wed 7/24/2013 6:32 PM

OTHERS

E-Mail

Wed 7/24/2013 6:46 PM

OTHERS

E-Mail

Wed 7/24/2013 6:51 PM

OTHERS

E-Mail

Wed 7/24/2013 7:04 PM

OTHERS

E-Mail

Wed 7/24/2013 7:15 PM

OTHERS

E-Mail

Wed 7/24/2013 7:22 PM

OTHERS

E-Mail

Wed 7/24/2013 8:02 PM

OTHERS

E-Mail

Wed 7/24/2013 8:06 PM

OTHERS

E-Mail

Wed 7/24/2013 8:12 PM

OTHERS

MEETING

Wed 7/24/2013 8:20 PM

OTHERS

E-Mail

Thu 7/25/2013 11:46 AM

OTHERS

E-Mail

Thu 7/25/2013 2:06 PM

OTHERS

E-Mail

Thu 7/25/2013 2:08 PM

OTHERS

E-Mail

Thu 7/25/2013 2:40 PM

OTHERS

E-Mail

Thu 7/25/2013 3:14 PM

OTHERS

E-Mail

Thu 7/25/2013 3:23 PM

OTHERS

E-Mail

Thu 7/25/2013 4:38 PM

OTHERS

E-Mail

Thu 7/25/2013 5:02 PM

OTHERS

E-Mail

Thu 7/25/2013 7:48 PM

OTHERS

E-Mail

Thu 7/25/2013 8:08 PM

OTHERS

E-Mail

Fri 7/26/2013 1:16 PM

OTHERS

E-Mail

Fri 7/26/2013 1:56 PM

OTHERS

E-Mail

Fri 7/26/2013 2:52 PM

OTHERS

E-Mail

Fri 7/26/2013 3:49 PM

OTHERS

E-Mail

Fri 7/26/2013 5:27 PM

OTHERS

E-Mail

Fri 7/26/2013 7:34 PM

OTHERS

E-Mail

Fri 7/26/2013 7:56 PM

OTHERS

E-Mail

Sat 7/27/2013 12:31 PM

OTHERS

E-Mail

Sat 7/27/2013 1:00 PM

OTHERS

E-Mail

Sat 7/27/2013 1:30 PM

OTHERS

E-Mail

Sat 7/27/2013 5:56 PM

OTHERS

E-Mail

Sat 7/27/2013 6:22 PM

OTHERS

E-Mail

Sat 7/27/2013 7:27 PM

OTHERS

E-Mail

Sat 7/27/2013 7:49 PM

OTHERS

Inputs
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
PARTIAL
ALL FREEZED
ALL FREEZED
ALL FREEZED

ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED

ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED

ALL FREEZED
ALL FREEZED
ALL FREEZED
ALL FREEZED

Description
CORDINATE WITH SUPPORT TEAM
CHECK PREPAID CAN AND SEND REPLY
CORDINATE WITH SUPPORT TEAM
ADD FOR MISSING CUSTOMER
PROVIDE DATA
DATE ADDED IN QUERY
PREPAID REPORT
TESTING FOR PREPAID CONTRACT DC
PROVIDED LIST OF BULK UPLOAD
SENT MAIL TO CUSTOMIZATION TEAM
discussion for pending cases for conax
provide data
PREPAID REPORT
verify customer
reply on mail for balance history
verify customer
report requirment
confirm ftp status for conax
provide format
PREPAID REPORT
prepaid balance
verfiy data for conax
conax pending cases reprocess
conax pending cases reprocess step and remaing data to reprocess
PREPAID REPORT
conax data confirmation from conax team

prepaid tagging
compile procedure on report server
adding addons pack for prepaid
reply ranjeet for conax pendig cases
reprocess pending conax cases
PREPAID REPORT
Prepaid demo
prepaid pack activation
prepaid pack issue
check can status
conax err_data
heanden data
PREPAID REPORT
headen details
prepaid customer tagging
prepaid balance related
prepaid can dc
PREPAID REPORT
apply patch
package activation
package activation
package activation
package activation
package activation
package activation
package activation
pending status update to munni
data provided to suppoert team

package activation
prepaid disconnection list
documentation for patch
data provided
data provided
PREPAID REPORT
log
explain to anup for conax reprocess
tv details provided
package activation
resend activity sheet
package code
tagging
tagging
log
tagging
PREPAID REPORT
email id concern
confirmation from conax team
inform to user
file download confirmation
conax issue disccussion with jagdish
pending cases clear
cas code data provide to
PREPAID REPORT
prepaid issue
raise ticket
corDINATE WITH SUPPORT for ticket

prepaid balance history


wrong system id updated
PREPAID REPORT
prepaid issue

Status
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE

Reassigned

Date

CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE

CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE
CLOSE

CLOSE
CLOSE
CLOSE
CLOSE

Efforts

Planned Close
Dt.

Actual Close
Dt.

Remarks /
Comments

MQ-AMS Project / Task / Support Activi


Month & Yr.

July 2013

MQ Employee
Grade
Project

Mr. Anup S
L2
AMS

TTS / MICS

Date

CLP

MQ
Requestor C.Mode
P

Sun 7/14/2013

P1

Others

EMAIL

Sun 7/14/2014

P1

Others

EMAIL

Sun 7/14/2015

P1

Others

EMAIL

Sun 7/14/2016

P1

Others

EMAIL

Sun 7/14/2017

P1

Others

EMAIL

Sun 7/14/2018

P1

Others

EMAIL

Sun 7/14/2019

P1

Others

EMAIL

Sun 7/14/2020

P1

Others

EMAIL

Mon 7/15/2013

P1

Others

EMAIL

Mon 7/15/2014

P1

Nilesh J

EMAIL

Mon 7/15/2015

P1

Others

EMAIL

Mon 7/15/2016

P1

Others

EMAIL

Mon 7/15/2017

P1

Others

EMAIL

Mon 7/15/2018

P1

Jagdish A

EMAIL

Mon 7/15/2019

P1

Nilesh J

EMAIL

Wed 7/17/2013

P1

Muni K

EMAIL

Wed 7/17/2013

P1

Sheila P

EMAIL

Thu 7/18/2013

P1

Sheila P

EMAIL

fri 7/18/2013

P1

Sheila P

EMAIL

Sat 7/20/2013

P1

Sheila P

EMAIL

Sat 7/20/2013

P1

Muni K

EMAIL

Sun 7/21/2013

P1

Sheila P

EMAIL

Sun 7/21/2013

P1

Muni K

EMAIL

Tue 7/23/2013

P1

Sheila P

EMAIL

Tue 7/23/2013

P1

Sheila P

EMAIL

Wed 7/24/2013

P1

Others

EMAIL

Wed 7/24/2013

P1

Others

EMAIL

Wed 7/24/2013

P1

Others

EMAIL

Thu 7/25/2013

P1

Sheila P

EMAIL

Fri 7/26/2013

P1

Jagdish A

EMAIL

Fri 7/26/2013

P1

Nilesh J

EMAIL

Task / Support Activity Sheet


IMPORTANT Note:

# Any request comes through phone or meeting must


# All Close status should be confirmed by Client throu
# P1=24 HRS, P2= 3 DAYS, P3=5 DAYS, P4=7 DAYS (An

Ref. Dt/Tm

Area

Inputs

Sun 7/14/2013

REPORT

ALL FREEZED

Sun 7/14/2014

REPORT

ALL FREEZED

Sun 7/14/2015

REPORT

ALL FREEZED

Sun 7/14/2016

REPORT

ALL FREEZED

Sun 7/14/2017

REPORT

ALL FREEZED

Sun 7/14/2018

PROVISIONING

ALL FREEZED

Sun 7/14/2019

PROVISIONING

ALL FREEZED

Sun 7/14/2020

PROVISIONING

ALL FREEZED

Mon 7/15/2013

REPORT

ALL FREEZED

Mon 7/15/2014

REPORT

ALL FREEZED

Mon 7/15/2015

REPORT

ALL FREEZED

Mon 7/15/2016

REPORT

ALL FREEZED

Mon 7/15/2017

REPORT

ALL FREEZED

Mon 7/15/2018

REPORT

ALL FREEZED

Mon 7/15/2019

PROVISIONING

ALL FREEZED

Wed 7/17/2013

ACCOUNTS

ALL FREEZED

Wed 7/17/2013

JOBS

ALL FREEZED

Thu 7/18/2013

JOBS

ALL FREEZED

fri 7/18/2013

JOBS

ALL FREEZED

Sat 7/20/2013

REPORT

ALL FREEZED

Sat 7/20/2013

REPORT

ALL FREEZED

Sun 7/21/2013

REPORT

ALL FREEZED

Sun 7/21/2013

REPORT

ALL FREEZED

Tue 7/23/2013

JOBS

ALL FREEZED

Tue 7/23/2013

REPORT

ALL FREEZED

Wed 7/24/2013

PROVISIONING

ALL FREEZED

Wed 7/24/2013

PROVISIONING

ALL FREEZED

Wed 7/24/2013

REPORT

ALL FREEZED

Thu 7/25/2013

REPORT

ALL FREEZED

Fri 7/26/2013

REPORT

ALL FREEZED

Fri 7/26/2013

REPORT

ALL FREEZED

uest comes through phone or meeting must be followed by Email communication with TTS log
e status should be confirmed by Client through email and update close status in TTS/MICS
HRS, P2= 3 DAYS, P3=5 DAYS, P4=7 DAYS (Any P1 before 2PM shall be addressed same day)

Description
DAS PHASE 1 STB ISSUE REPORT
DAS PHASE 2 TOTAL STB ISSUE REPORT
PCC REPORT FOR MUMBAI
PROVISIONING PENDING CASE REPORT
DAS PHASE 2 TOTAL ACTIVE STB ISSUE REPORT
MUM DEMO PACK in pending - thane urgent basis
20241652: PACKAGE STATUS PENDING
20596618: PACKAGE STATUS PENDING
DAS PHASE 1 STB ISSUE REPORT
DAS PHASE 2 TOTAL STB ISSUE REPORT
PCC REPORT FOR MUMBAI
PROVISIONING PENDING CASE REPORT
DAS PHASE 2 TOTAL ACTIVE STB ISSUE REPORT
DATA FOR DELHI
Bulk Suspension Removal
complaints of prepaid - after TOP UP goes Off.
status update
status update
status update
status update
CONEX PENDING CASES REPROCESS STEPS
status update
CONEX PENDING CASES REPROCESS STEPS
Bulk retrack of all STB's issued in Surat
REFRESH ACTIVITY STATUS SHEET
PKG PENDING
PACKAGE PENDING PROBLEM
Package wise subscriber count for Delhi and Mumbai
Mumbai Non-CRF customers with In Manoranjan Plus
ACTIVE MUMBAI SUBSCRIBERS HAVING ALADIN AND ONLY IN-MANORANJAN
PLUS PACKAGE ACTIVE
DISCONNECTION LIST

ommunication with TTS log


ose status in TTS/MICS
be addressed same day)

Status

Reassigned

Date

CLOSE

Sun 7/14/2013

CLOSE

Sun 7/14/2014

CLOSE

Sun 7/14/2015

CLOSE

Sun 7/14/2016

CLOSE

Sun 7/14/2017

CLOSE

Sun 7/14/2018

CLOSE

Sun 7/14/2019

CLOSE

Sun 7/14/2020

CLOSE

Mon 7/15/2013

CLOSE

Mon 7/15/2014

CLOSE

Mon 7/15/2015

CLOSE

Mon 7/15/2016

CLOSE

Mon 7/15/2017

CLOSE

Mon 7/15/2018

CLOSE

Mon 7/15/2019

CLOSE

Wed 7/17/2013

CLOSE

Wed 7/17/2013

CLOSE

Thu 7/18/2013

CLOSE

fri 7/18/2013

CLOSE

Sat 7/20/2013

CLOSE

Sat 7/20/2013

CLOSE

Sun 7/21/2013

CLOSE

Sun 7/21/2013

CLOSE

Tue 7/23/2013

CLOSE

Tue 7/23/2013

CLOSE

Wed 7/24/2013

CLOSE

Wed 7/24/2013

CLOSE

Wed 7/24/2013

CLOSE

Thu 7/25/2013

CLOSE

Fri 7/26/2013

CLOSE

Fri 7/26/2013

Efforts

Planned
Close Dt.

Actual
Close Dt.

Remarks / Comments

set-up pairing was not done,so did it n reprocess


h/w association was not done
h/w association was not done

made the script and extract the data

MQ-AMS Project / Task / Support Activi


Month & Yr.

July 2013

MQ Employee
Grade
Project

Mr. Jamal K
L2
AMS

TTS / MICS

Date

CLP

MQ
Requestor C.Mode
P

Wed 7/17/2013

P1

Nilesh J

EMAIL

Wed 7/16/2013

P1

Jagdish A

EMAIL

Wed 7/16/2013

P1

Jagdish A

EMAIL

Mon 7/15/2019

P1

Jagdish A

EMAIL

Mon 7/14/2019

P1

Others

EMAIL

Mon 7/14/2019

P1

Others

EMAIL

Mon 7/14/2019

P1

Others

EMAIL

Mon 7/14/2019

P1

Others

EMAIL

Mon 7/14/2019

P1

Others

EMAIL

Mon 7/14/2019

P1

Others

EMAIL

Mon 7/14/2019

P1

Others

EMAIL

Mon 7/14/2019

P1

Others

EMAIL

Mon 7/14/2019

P1

Others

EMAIL

Task / Support Activity Sheet


IMPORTANT Note:

# Any request comes through phone or meeting must


# All Close status should be confirmed by Client throu
# P1=24 HRS, P2= 3 DAYS, P3=5 DAYS, P4=7 DAYS (An

Ref. Dt/Tm

Area

Inputs

Wed 7/17/2013 7:3

REPORT

ALL FREEZED

Tue 7/16/2013 7:0 PROVISIONING


Tue 7/16/2013 7:0

REPORT

ALL FREEZED
ALL FREEZED

Mon 7/15/2013 7:1 PROVISIONING

ALL FREEZED

Sun 7/14/2013 9:2 PROVISIONING

ALL FREEZED

Sun 7/14/2013 8:4 PROVISIONING

ALL FREEZED

Sun 7/14/2013 8:1 PROVISIONING

ALL FREEZED

Sun 7/14/2013 6:3 PROVISIONING

ALL FREEZED

Sun 7/14/2013 6:2 PROVISIONING

ALL FREEZED

Sun 7/14/2013 4:3

REPORT

PENDING MQ

Sun 7/14/2013 4:1 PROVISIONING

ALL FREEZED

Sun 7/14/2013 4:0 PROVISIONING

ALL FREEZED

Sun 7/14/2013 3:5 PROVISIONING

ALL FREEZED

uest comes through phone or meeting must be followed by Email communication with TTS log
e status should be confirmed by Client through email and update close status in TTS/MICS
HRS, P2= 3 DAYS, P3=5 DAYS, P4=7 DAYS (Any P1 before 2PM shall be addressed same day)

Description
All Mumbai Non-CRF data
Delhi Disconnect Activity
Delhi Data having Mumbai Package
Bulk Suspension Removal
PACKAGE STATUS PENDING
12870290: PACKAGE STATUS PENDING
CONTRACT EXTRACTION RIGHTS
20525425 pACKAGE PENDING
20525425 pACKAGE PENDING
for shorting with details
20525425 pACKAGE PENDING
20596618: PACKAGE STATUS PENDING
20402568 pending package issue

ommunication with TTS log


ose status in TTS/MICS
be addressed same day)

Status

Reassigned

Date

Efforts

CLOSE

Wed 7/17/2013 7:32 AM

CLOSE

Tue 7/16/2013 7:05 AM

CLOSE

Tue 7/16/2013 7:04 AM

CLOSE

Mon 7/15/2013 7:18 PM

CLOSE

Sun 7/14/2013 9:27 PM

CLOSE

Sun 7/14/2013 8:47 PM

CLOSE

Sun 7/14/2013 8:16 PM

CLOSE

Sun 7/14/2013 6:31 PM

CLOSE

Sun 7/14/2013 6:29 PM

OPEN

Sun 7/14/2013 4:39 PM

CLOSE

Sun 7/14/2013 4:17 PM

CLOSE

Sun 7/14/2013 4:01 PM

CLOSE

Sun 7/14/2013 3:57 PM

Planned
Close Dt.

Actual
Close Dt.

Remarks / Comments

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