Training

Manual

Confidential

Document Type

Version

Author & Reviewed

Dt. of
Release

Training &
Internal

1.0

Bharath Alam & Muni

Kishore

10-April2013

Scope and Objective of this

Document:
This training Document aimed to assist IMCLs LCO/Operator in collection
follow-up Business Process. Solution that are been rolled out to assist respective
department to manage effectively all outstanding collections from LCO
subscribers. Eg: IMCLs FR operational entity MQS User can move any CAN
(subscriber) of his/her respective entity into below mentioned stages:

Stage-1: Send to Approver (by FR User)

Stage-2: Send OSD (by HE/HO User)
Stage-3 : Disconnection (MQS auto job will do in 24hrs after second
stage)
Stage-4 : Reinstate/Activation (Reconnection or Cancellation) (by
FR/HE/HO User)

This new feature set by Magnaquest that is to be explored by IMCL in the

Magnaquest SMS (Subscriber Management Solution) Platform. In this document,
the processes are represented and discussed in a step by step manner with
screenshots.

COLLECTION FOLLOWUP
PROCESS
**FR-User Level Operations**

Step 1
Once FR user logged into MQS application
Navigate as per below mentioned path to get follow up screen
ReceivablesFollow Up
Follow Up process is to initiate at MQ screen level by inputting customer account
number (CAN) at customer number search field.

Step 2
1) After inputting CAN number
2) Click Search
3) CANs collection stage with outstanding and all relevant information will appear

Step 3
1) Check the field
2) Choose the appropriate stage Eg: If CAN is having overdue / CAF pending to collect,
then FR user can select Send to Approver for further action by HO official.
3) As above mentioned choose the correct reason Eg: If
A) CAN is having over due to collect then reason will be payment overdue.
B) CAN did not submitted Customer Application Form (CAF)
C) Any appropriate reason as and when management decides etc.,
4) Do not change follow-up date
5) Finally click save button (forwarding request to HO official as a DC request from FR
User)
Note: However FR User can take their CAN back to Active/reinstate stage
provided FR receives the outstanding dues from subscriber.

Step 4
After successful saving a request in step 3, FR user can view the same in CANs
history details.

THE END