1. ___________ refers to the deep commitment of an organization to quality.

a. Total Quality Management

b. Peer Circles
c. Suggestion Schemes
d. None of the above

2. Under ____________ approach, IR is grounded in mutual co-operation, individual treatment, team work and
shared goals.
a. None of the above
b. Pluralistic
c. Marxist
d. Unitary

3. ________________ activities/facilities cover the services provided inside the factory such as medical facilities,
supply of drinking water, compensation of accidents etc.
a. Non Statutory
b. Intra Mural
c. Statutory
d. Extra Mural

4. ___________________ is a method where training is offered without the intervention of a trainer.

a. On-the-Job Training
b. Vestibule Training
c. Sensitivity Training
d. Programmed Instruction

5. ________________ is a performance appraisal method that evaluates performance from monetary returns the
employee yields to his/her organization.
a. Critical Incidents Method
b. Field review Method
c. Essay Method
d. Cost Accounting Method

6. _______________ is a rating problem when one aspect of an individuals performance influences the evaluation
of the entire performance of the individual.
a. Rater Effect
b. Spillover Effect
c. Halo Effect
d. Recency Effect

7. ____________ is a test that measures an individuals activity preferences.

a. Personality Test
b. Interest Test
c. Medical Test
d. Graphology

8. _______________ focuses on the tasks to be performed, methods to be used, workflow among employees,
layout of the workplace, performance standards and interdependencies among people and machines.
a. Job Rotation
b. Job Enrichment
c. Job Engineering

d. Job Enlargement

9. ____________ refers to the learning opportunities designed to help employees grow.

a. Development
b. Education
c. Training
d. Career Management

10. Which of the following is not a barrier to effective selection?

a. Fairness
b. Pressure
c. Perception
d. None of the above

11. ____________ transfers, also known as personal transfers, are effected at the request of employees.
a. Shift
b. Replacement
c. Remedial
d. Production

12. Which of the following is an internal source of recruitment?

a. Former Employees
b. E-Recruiting
c. Campus Recruitments

d. Employment Exchanges

13. __________ provides complete job-related information to the applicants so that they can make right decisions
before taking up jobs.
a. None of the above
b. TLD
c. RJP
d. JCQ

14. What involves collection of job related information?

a. Job Analysis
b. Job Evaluation
c. Job Description
d. Job Specification

15. ____________ is a type of interview where questions are limited to hypothetical situations and evaluation is
based on the solution and approach of the applicant.
a. Panel
b. Behavioral
c. Structured
d. Unstructured