OSM 421

1. (20 pts)For a service organization of your choice, perform a time study using 4
observations. Calculate the standard time for a task, i.e. making a sandwich, a nurse
drawing blood, a fast food order process, delivering mail, accepting mail at a post office.
For allowance use the ratio of break time to shift length.
2. (20 pts)Prepare a Walk Through Audit for a service (possibly the same one from question
1). Fill it out as a customer, employee and as a manager. What are the gaps?
3. (20 pts) Use a fishbone diagram to find a root cause for one of the gaps mentioned in
question 2. Recommend a possible solution.
4. (40 pts) You have been asked to help locate a catering service in the central business
district of a city. The locations of potential customers on any xy coordinate grid are
,
weighted as

, and
, and

. The expected demand is

. Using the cross median approach,

recommend a location for the catering service that will minimize the total weighted
distance traveled to serve the customers.