S. No.

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22

Complain No

SU5254
SU3669
SU5252
SU3906
SU4144
SU4196
SU4218
SU4234
SU4683
SU4220
SU4307
SU4809
SU4810
SU4800
SU4314
SU4967
SU5135
SU5117
SU5118
SU5135
SU5464

Site Id

Call Log Date

DPI66238
DDI71005
DPI65814
DPI65986
DPI65878
DPI65881
DPI66271
DPI65934
DPI65955
DPI66080
DPI65995
DPI66228
DPI66084
DDI71008
DPI66035
DPI65852
DPI65796
DPI65963
DPI66311
DPI65796
DPI65765
DDI71006

4-Aug-15
9-Aug-15
9-Aug-15
10-Aug-15
12-Aug-15
13-Aug-15
13-Aug-15
13-Aug-15
13-Aug-15
13-Aug-15
14-Aug-15
14-Aug-15
17-Aug-15
17-Aug-15
17-Aug-15
18-Aug-15
19-Aug-15
19-Aug-15
19-Aug-15
21-Aug-15
21-Aug-15
21-Aug-15

SLA

sla in
days

4-aug 12:30pm attend , 7 aug standby rbc 44 installed 3

9
call attended 10-aug 9:30 am
4
call attended 9 aug 1 pm , 13 aug 12 :10 pm standby installed
3
call attend 11-aug 2pm ,13 aug standby installed 11:30 am
2
call attended 12-aug 10 am,14 aug-11:30pm installed standby
1
call attended 13 -aug 7pm, 13 aug 11apm standby installed
call attended 13 -aug 2:30pm,same day standby installed1
1
call attend and closed14-aug 10 am
1
call attended 13 aug 6pm, 14 aug 10:30 pm standby installed
3
call attended 14 aug 9 am, 16 aug 9:30 am stanby installed
6
call attended 17 aug 12:30 pm, 20 aug 11 am standby installed
1
all attended 14 aug 6 pm, 15 aug 10:30 am standby battery installed
2
call attended and closed 17 aug 10 pm
2 closed
attended 17 aug 4pm downtime not getting, 18 aug 11 am call

stand by ups
installation date

7-Aug-15
18-Aug-15
13-Aug-15
13-Aug-15
14-Aug-15
14-Aug-15
14-Aug-15
14-Aug-15
16-Aug-15
20-Aug-15
15-Aug-15

1
call attended and close 19 aug-10:30 am
1 10:30 am 20-Aug
ended 19 aug 5pm , but down tim not getting, call closed 20 aug
3
call attended and closed 22 6:30 pm
2
call attended and closed 21 aug 4 pm.
0 10 am
ttended 21 aug 6 pm but downtime not getng, call closed 22 aug
0
21-Aug-15
call attended 21 aug 4:30 pm , and same time installed standby
1
call attended and closed 22 aug 11 am

Ageing

Zone

City

Site Address (As per Tender)

75
64
69
69
68
68
68

North
North
North
North
North
North
North
North
North
North
North
North
North
North
East
North
North
East
East
North
North
North

Delhi
Delhi
Delhi
Chandigarh
Delhi
Delhi
Delhi
Delhi
Delhi
Haryana
Jammu
Delhi
Uttar Pradesh
Gurgaon
Sikkam
Uttar Pradesh
Delhi
KOLKATA
West Bengal
Delhi
Delhi
Delhi

Kingsway camp
green park
pitam Pura
Dugri
Noida 61
Dwarka

68
66
62
67

62

61

Paschim Vihar
Shahdra
Malviya Nagar
Kurkshetra
Dogra Chowk
Botanical Garden
Sigra, Varanasi
Ambience Mall
Gangtok
Sanjay Talkies (agra)
Kamla Nagar
APARTMENTNEAR BIJAN SETU
24 Parganas
Kamla Nagar
East Patel Nagar
Punjabi Bagh

Call status

Call Type

Remarks

CALL CLOSE DATE

open
AMC
Battary Rbc 44
open
open
AMC
3 kv (YES)
open
open
AMC
Battary Rbc 44
open
open
AMC3 kva with battery (4.5ah 16 no battary faulty)
open
open
AMC
3 kva With Battary
open
open
AMC
Only Battery
open
open
AMC
Battary Rbc 44
open
Close
AMC
electrical issue at site,ups working fine
14-Aug
open
AMC
3 kva With Battary
open
open
AMC
3 kva ups with battery
open
open
AMC
Stand by installed by today
open
open
AMC
20 no battary
open
Close
AMC
battery connection loose rectify ,ups working fine
19-Aug
Close 8 no battery
AMC
fauty and ups backup only for three min, call closed
19-Aug
open
AMC
tech on route
open
Close
AMC
front panel unplug issue rectify and ups working ok
19-Aug
open
7h
AMC
16 no battery faulty ,3 kva ups installed with battery open
Close
AMC
closed
22-Aug
Close
AMC
ups working fine ,call closed
21-Aug
open
AMC
insttaled battery not working
open
open
AMC
Stand by installed 3kva with battery
open
Close input sarket
AMC problem from customer end, ups working ok,call closed
22-Aug