Chapter 11: managing conflict and negotiating

Personality conflict
Work-Family conflict
Functional conflict
Dysfunctional conflict
Negotiation
Dialectic method
Alternative dispute resolution
Conflict: is a process in which one party perceives that its interests
are being opposed or negatively affected by another party. Emotional
antagonisms cause frictions between individuals or groups.
Functional conflict (constructive conflict) will result positively
benefiting both the individuals involved, the group or the
organization.
ECA will demonstrate functional conflict and also encourage
constructive conflicts for the overall benefit of the organization.
- Reconsideration of decisions
- Increase information available for decisions
- Provides opportunities for creativity
Dysfunctional Conflict (destructive conflict) works to the
disadvantage of all the individuals, the group or the organization.
Dysfunctional conflict diverts the energy and motivation of
employees and harms group cohesion. Also destructive conflicts
promote interpersonal hostilities and create an overall negative
environment for all employees.
ECA hopes to create a working environment that is a functional
conflict environment and promote a no tolerance of destructive
conflict amongst employees.
Management demonstrates effective behavior and communication.
Expresses their opinions properly and respectfully, ask for those
opinions whose oppose or sees an issue. To make sure there is
effective and constant communication to eliminate conflicts.
Negotiation: A give and take decision-making process involving
interdependent parties with different preference. The process of
making joint decisions when the parties involved have different
preferences.
Labor-management negotiation over wages, hours, and working
conditions

Chapter 10: making Decisions

Brainstorming
Consensus
Creativity
Decision-making
Decision making style
Decision tree
Evidence based decision-making
Delphi technique
Garbage can model
Intuition
Judgmental heuristics
Normal group technique
Norational models
Opportunity
Optimizing
Problem
Rational model
Satisficing

Chapter 9: Effective Groups and teams

Cross-functionalism
Formal group
Group
Group cohesiveness
Groupthink
Informal group
Maintenance roles
Norm

Role
Self-managed teams
Social loafing
Task roles
Team
Team adaptive capacity
Team building
Team charters
Team composition
Team performance strategies
Trust
Virtual team