10 RULES OF HUMAN

RELATIONS
1.

SPEAK TO PEOPLE .THERE IS NOTHING SO NICE AS A CHEERFUL WORD

OF GREETING.

2.

SMILE AT PEOPLE. IT TAKES 72 MUSCLES TO FROWN ONLY 14 TO SMILE.

3.

CALL PEOPLE BY NAME. THE SWEETEST MUSIC TO ANYONES EAR IS

THE SOUND OF HIS OWN NAME.

4.

BE FRIENDLY AND HELPFUL. IF YOU WOULD HAVE FRIENDS, BE A FRIEND.

5.

BE CORDIAL. SPEAK AND ACT AS IF EVERYTHING YOU DO IS A GENUINE

PLEASURE.

6.

BE GENUINELY INTERESTED IN PEOPLE. YOU CAN LIKE ALMOST

EVERYBODY IF YOU TRY.

7.

BE GENEROUS WITH PRAISE; CAUTIOUS WITH CRITICISM.

8.

BE CONSIDERATE WITH THE FEELINGS OF OTHERS THERE ARE USUALLY

THREE SIDES TO A CONTROVERSY; YOURS,THE OTHER PERSONS AND
THE RIGHT SIDE.

9.

BE ALERT TO GIVE SERVICE. WHAT COUNTS MOST IN LIFE IS WHAT WE

DO FOR OTHERS.

10.

ADD TO THIS A GOOD SENSE OF HUMOUR, A BIG DOSE OF PATIENCE AND

A DASH OF HUMILITY, AND YOU WILL BE REWARDED MANIFOLD.

INTER PERSONNEL RELATIONS

UNDERSTANDING & COOPERATION
EMPATHY
CHOICE OF WORDS
TREAT THEM AS HUMAN BEINGS
FRIENDLY RELATIONSHIP AT ALL TIMES

POSITIVE ATTITUDE DEPENDS ON

1.

PERSONALITY QUALITIES

2.

BELIEF QUALITIES

3.

MENTAL QUALITIES

PERSONALITY QUALITIES
INTELLIGENCE
REALISM
COURAGE & BOLDNESS
AMBITION
INSISTENCE
WILL POWER
EMPATHY
CHEERFULNESS
RESILIENCE & DURABILITY

II

BELIEF MENTAL ARE FOR FORESIGHT

INTELLECT

BELIEF

LOGIC

BELIEFS

NIMBLE MINDEDNESS

INTEGRITY

KNOWLEDGE

SELF ANALYSIS KNOW WHAT YOU ARE AND

WANT

FIND OUT WHAT YOU ARE GOOD AT DOING AND THEN DO IT.
ANALYSE NOT ONLY YOUR STRENGTHS BUT ALSO YOUR WEAKNESSES
DECIDE WHAT YOU WANT TO DO AND THEN GO FOR IT.
SET DEMANDING TARGETS AND DEADLINES FOR YOURSELF
PURSUE EXCELLENCE.IF YOU CANT DO IT EXCELLENTLY DONT DO IT AT ALL
FOCUS ON WHAT YOU CAN CONTRIBUTE
GET YOUR PRIORITIES RIGHT
BE SPECIFIC ABOUT WHAT YOU WANT TO DO YOURSELF AND WHAT YOU WANT
OTHERS TO DO FOR YOU
KEEP IT SIMPLE CONCENTRATE
TAKE THE BROAD VIEW BUT DONT IGNORE THE SIGNIFICANT DETAIL
ADAPT TO CHANGING DEMANDS

DEVELOP SKILLS

COMMUNICATING EXPRESS YOURSELF CLEARLY,CONCISELY &

PERSUASIVELY
DECISION-MAKING DEVELOP THE ANALYTICAL SKILLS AND
CONFIDANCE IN YOURSELF TO ENABLE YOU TO MAKE INCISIVE
JUDGEMENTS
LISTENING LISTEN TO IDEAS AND ACT ON THE GOOD ONES
MANAGING YOURSELF ACHIEVE CONTROL OVER YOUR WORK DAY.

PERSONAL QUALITIES AND BEHAVIOUR

BE ENTHUSIASTIC AND SHOW IT

INNOVATE AND CREATE
SHOW WILLING THERE IS NOTHING WORSE THAN THE PERSON WHO ALWAYS MOANS
BE POSITIVE
WORK HARD PEOPLE WHO GET ON ARE HARD WORKERS
PRESENT YOURSELF WELL
BE AMBITIOUS A MANS REACH SHOULD EXCEED HIS GRASP
BE COURAGEOUS TAKE CALCULATED RISKS
BE ASSERTIVE BUT NOT AGGRESSIVE
GET YOUR POINTS ACROSS FIRMLY AND SUCCINCTLY
DONT TALK TOO MUCH. NEVER OVER-COMMIT YOURSELF
LEARN TO COPE WITH STRESS
IF THINGS GO WRONG,BOUNCE BACK. ACCEPT REVERSES CALMLY
GET PEOPLE TO TRUST YOU
ACCEPT CONSTRUCTIVE CRITICISM
ADMIT YOUR OWN MISTAKES OPENLY, EVEN JOYFULLY

DEVELOP YOUR ABILITY

ANALYSE YOURSELF
BREAKING AWAY FROM ANY RESTRICTIONS
OPENING UP YOUR MIND TO GENERATE NEW IDEAS
DELAYING JUDGEMENT TILL ALTERNATIVE IDEAS ARE
EXPLORED
KEEP ASKING WHY? ( BUT DO NOT BE BLUNT)

GENERATING NEW IDEAS

LOOK AT SITUATION DIFFERENTLY, EXPLORING ALL POSSIBLE ANGLES
LIST AS MANY ALTERNATIVES NO ONE BEST WAY NO PREMATURE
EVALUATION
FREE THINKING ALLOW MIND TO WANDER
EXPOSE TO NEW INFLUENCES PEOPLE, ARTICLES,BOOKS ETC.
ARRNAGE FOR CROSS FERTILIZATION OF IDEAS WITH OTHER PEOPLE.

CREATIVITY
CREATIVE & LOGICAL THINKING
VERTICAL

LATERAL

CHOOSES

CHANGES

LOOKS FOR WHAT IS RIGHT

LOOKS FOR WHAT IS DIFFERENT

ONE THING MUST FOLLOW -

MAKES DELIBERATE -

DIRECTLY FROM ANOTHER

JUMPS

CONCENTRATES ON -

WELCOMES CHANCE -

RELEVANCE

INTRUSIONS

MOVES IN THE MOST LIKELY DIRECTIONS

EXPLORES LEAST LIKELY

PROCESS OF CREATIVITY
PUTTING TOGETHER TWO UNCONNECTED IDEAS TO FORM A SINGLE IDEA
TO ACHIEVE THIS :
1.

UNDERSTAND BARRIERS TO CR THINKING

2.

DEVELOP INDIVIDUAL CAPACITY FOR CR. THINKING

3.

USE COLLECTIVE CAPACITIES OF GROUPS OF PEOPLE TO DEVELOP NEW IDEAS BY

BRAIN STORMING

II CLEAR THINKING

CLEAR THINKING IS ANALYTICAL,SIFTING- INFORMAL AND SELECTING

WHAT IS RELEVANT
GET THE FACTS, TREAT OPINIONS WITH CAUTION UNTIL THEY ARE
SUPPORTED BY EVIDENCE. AVOID SUPERFICIAL ANALYSIS OF SURFACE DATA.
DIG DEEP, TAKE NOTHING FOR GRANTED

CREATIVE THINKING
UNDERSTAND THE BARRIERS TO CREATIVE THINKING.DEVELOP INDIVIDUAL
CAPACITY FOR CREATIVE THINKING USE THE COLLECTIVE CAPACITIES OF
GROUPS OF PEOPLE TO DEVELOP NEW IDEAS BY BRAIN STORMING. BREAK
AWAY FROM CONSTRAINTS ON YOUR ABILITY
GENERATE NEW IDEAS BY HAVING AN OPEN MIND. BRAINSTORM BY GETTING
A LARGE NUMBER OF IDEAS FROM A GROUP OF PEOPLE IN A SHORT TIME.

BARRIERS TO CREATIVE THINKING

ALLOWING YOUR MIND TO FOLLOW DOMINANT PATTERN TRAPPED INTO A

FIXED WAY OF LOOKING AT THINGS.
RESTRICTING FREE GROWTH OF IDEAS WITH REGIDLY DRAWN
BOUNDARIES
FAILURE TO IDENTIFY & EXAMINE THE ASSUMPTIONS TO ENSURE THAT
THEY DO NOT RESTRICT NEW IDEAS
POLARIZING ALTERNATIVE REDUCE EVERY DECISION TO AN EITHER / OR
THERE MAY BE OTHER WAYS OF LOOKING AT THINGS
BEING CONDITIONED TO THINK VERTICALLY THAN LATERALLY
LOOKING FOR BEST IDEAS NOT DIFFERENT IDEAS
LACK OF EFFORT IN CHALANGING THE OBVIOUS TEMPTING TO SLIP INTO
EASY SOLUTION
EVALUATING TOO QUICKLY
TENDENCY TO CONFORM
FEAR OF LOOKING FOOLISH

WORST MISTAKE IS TO KILL OFF NEW IDEAS TOO

QUICKLY
VERY EASY TO FIND WAYS OF SAYING NO
IT WONT WORK

* BASED ON PURE THEORY

WE ARE ALREADY DOING IT

* COST TOO MUCH

IT HAS BEEN TRIED BEFORE WITH OUT SUCCESS

IT IS NOT PRACTICAL

* ANTAGONISE CUSTOMERS/
BOSS / UNION/ WORKERS

IT WONT SOLVE PROBLEM

IT IS TOO RISKY
BRAIN STORMING

* CREATE MORE PROBLEMS

JOHARI WINDOW

MAN KNOWS

SUPERVISOR
KNOWS

MAN DOESNT KNOW

OPEN

BLIND

------------------------------------SUPERVISOR
DOESNT KNOW

HIDDEN

UNKNOWN