1...................................................................................................................................................

1
1.1 400 ...........................................................................................................1
1.2 ANI ..........................................................................................................1
1.3 Call waiting...........................................................................................................................6
1.4 Caller ID...............................................................................................................................6
1.5 Just Can't receive calls..........................................................................................................7
1.6 Just Can't call out..................................................................................................................8
1.7 Cut off..................................................................................................................................8
1.8 Fax issue...............................................................................................................................9
1. 9 HT502 set pppoe...............................................................................................................10
1.10 linksys set pppoe...............................................................................................................12
1.11 Phone not working...........................................................................................................14
1.12 Voice quality.....................................................................................................................15

1.
1.1 400
400 400
1. 91+999993xxxx
2. 400 400 cell15332482217
3 5
3. ticket

1.2 ANI
1
.
Inform Jordan if no IVR.
2

*
*
*ANI cell LD over credit limit
3
*
* CDR ANI portal CDR

4
* CIK local
* ANI
5
terms and agreement
6 ANI
www.onetsystem.com CallingCard/ANI billing system
Customer Service Customer Information Registered phone

 Edit

 Order New Service:

Product = CIK_ANI
Register Phone = customer 2nd number
Service Effective Date =
State: Start
Payment Type = paid ( PAID)
submit

 stop

7
, Service Edit

 Access Anywhere Account Info

User Account ID = ( )
Passowrd = 4-6
submit.

1.3 Call waiting

Call waiting not working
1BX212
Solution
2Linksys
Solution hook flash max time 2.0.
3linksys callwaiting
4HT502 call waiting 2 1 2

1.4 Caller ID
Caller ID not working

1.4.1
1
2
3 linksys
MAC linksys

1.4.2
1Netgear linksys,HT502
2
3
4) if it was working before, and not show name any more, only display two row both caller
number.pls assign such ticket to Jordan to repoint the incoming DIDs.

1.4.3
1Netgear linksys, HT502
2

1.4.4
1Netgear linksys, HT502
2

1.5 Just Can't receive calls

1.

test 9-1-999 number to see if working or notIf working

<1> endpoint portal
<2>if matched well, try dialing from pstn, 6477220423 after accessed,dial 4321+1+DID,
CEMS CIK

2.

if endpoint also not working . calling shows slower busy tone(RTP300) and cems shows
t308,or respond as dear air for 10 seconds then busy cut(ht502),cems 99card.NAT
issue,need do mac to cmtor2:8080,or move box before router.

3.

if caller side shows ringing and no one answer, and cx side not ring.
<1>check if connected wrong port or phone set issue
<2>if set cfwd all
<3>if connected wrong adaptor.ht502 and BX212

4.if set DND

1.6 Just Can't call out

1.
local
( dial 9+ number) CEMS

2.
1) check account status unpaid, suspended?
2) check group local?
3) check balance > limit?
4) CIK 0 du du du du du
pulse beep
5) cems
, if not solve, make MAC to
reload box to see.

6) move the box to front or if front already and DSL, need to set PPPoe
7) cmtor2

1.7 Cut of
1.

domain

cordless phonetry
change channel
2. cable modem DSL
modem pppoeTelus
3. last step is to change the box if cx using public IP.

1.8 Fax issue

modem(ipbox(pc/router DSL
pppoeTelus pppoe phone line line
phone line

1.8.1
a.
b. cems ISP ISP G711domain
G711
c. cems service code F
* service code F temporary failure
service code V
T38


d. v-fax.

1.8.2
a.,

b. cems service code F T38

c. cems
pulse
d. cems
e.

1. 9 HT502 set pppoe

1. modem WAN LAN
2. IE 192.168.15.1
If it is not showing the web page below, start run cmd ipconfig to check what is the IP,
make sure it is 192.168.15.xx, if not 192.168.15.xx, check the connection and static IP.
Also check the explorer to be NOT work offline

3.Passwordcikvoip

basic setting, use pppoe, DSL pppoe account ID

pppoe password

username password
save settings

1.10 linksys set pppoe

1. modem internet ethernet 1 2 3 4

Check the light to make sure internet light and power light on.
2. IE 192.168.15.1
If it is not showing the web page below, start run cmd ipconfig to check what is the IP,
make sure it is 192.168.15.xx, if not 192.168.15.xx, check the connection and static IP.
Also check the explorer to be NOT work offline

3.usernameadmin
Passwordcikvoip
If cx reset the modem before, the default PWD will be admin /admin
Obtain an IP automatically

 pppoe

username password save

settings

1.11 Phone not working

linksys
1.
*internetwan
1)->

2)Internetwan->
3)Linksys->
Ht502
not register
2.
suspendedbalance credit limit local
?

*
linksys

3.
, ,

MAC
modem

*linksys internet

**HT502 linksys

1.12 Voice quality

a. , account domain
b.

1.Caller side
(bandwidth not enough) www.
speedtest.net , CIK P2P
.
2. backoffice IP pingplotter tracert

DSL modem pppoe (BX212
ciktel.net)
3., ,

4. modem HT502
bandwidth downlink bandwidth
modem->HT502->pc/router,;

uplink

pc

router modem

* BX212 Forbid Router Speed Level: 7linksys QOS

* Ht502 uplink bandwidth downlink bandwidth
5 p2p

6
7
9 shawcable
*
* Vancouver CMVan1

p2p