Professional Documents
Culture Documents
Volume 1, Issue 1
PROGRESS
REPORT
Inventory
The Lifeblood of a
Company
April 6, 2014
IN THIS ISSUE
Topic Description
By Shaneik Williams
PROGRESS REPORT
Academic Research
Its More than Just a Game: The Effect of Core and
Supplementary Services on Customer Loyalty
The Role of Technology in Restaurant Revenue
Management.
Focus on Finance: Aiming for Restaurant Success
Page
Academic Research
core and supplementary services,
What effect does a restaurants
primary services have on
customer loyalty?
Ques. #1
Supplementary Services on
Customer Loyalty," used data
collected from 7,091 customer
surveys to analyze the relationship
between core services(the game/
event),supplementary services
(valet parking, food and drink,
restrooms) and customer's repeatpurchase decisions. Event patrons
Ques. #2
PROGRESS REPORT
FAST FACTS
180 Billion
U. S. table service restaurants revenue per
year.
PROGRESS REPORT
Ques. #2A
PROGRESS REPORT
Interesting &
Disappointing
The study confirmed that
satisfaction with both core and
supplementary services are
important for loyal customers, but
PROGRESS REPORT
Dixon, M., Rush, R., Verma. R., Walsman, M. (2014). Its More than Just a Game: The Effect of Core
and Supplementary Services on Customer Loyalty. Cornell Hospitality Report, 14 (23) 1-16.
Hagg, C. J. (2011). Maximizing Profitability through Inventory Management. Tennessee Society of
Certified Accountants. Retrieved from
http://www.tscpa.com/content/publicinfo/SBarticles/Maximizing_Profitability_Inventory.aspx
Kimes, S.E. (2008). The Role of Technology in Restaurant Revenue Management. Cornell Hospitality
Quarterly, 49(3), 297-309.
Susskind, A. M., & Spies, R. (2011). Focus on finance: Aiming for restaurant success. Retrieved from
Cornell University, SHA School site: http://scholarship.sha.cornell.edu/articles/342
Entrepreneur (2013). The 4 Essential Elements Inventory. Retrieved from
http://www.entrepreneur.com/article/225905