Scottish Rite Hospital

Volunteer Center
By: John Cantwell, Jared Clark, Ben Gartmann, Keith Liu, Luis Gutierrez, and Hesam Moghimi

History
Founded in 1921 by Texas Freemasons & Dr. W. B. Carrell
treatment expansion on different orthopedic conditions
more than 225,000 children treated
more than 40,000 clinical visits each year.
TSRHC dedication to pediatric research
Volunteer Programs

Mission
Strive to improve the care of children worldwide through innovative
research and teaching programs, training physicians from around the world.
Improve the lives of children by providing quality care
Open for patients receiving treatments regardless of the their ability to
pay.

Structure
The formalized nature of medical center regulations influences TSRCHs
mechanistic structure.
- High level of hierarchical control
- High degree of work specialization

Span of control is shared between the hospital director and the board of
trustees.

Team Processes
Transition Processes
Hold regular weekly and monthly meetings to discuss ongoing projects.
During the meetings different charity event chairs, such as the Bazaar
Chair, Luncheon Chair, and Pricing Chair make sure all entities and subcommittees have all the resources necessary to hold their events.

Team Processes
Action Processes
Monitor their volunteers and keeping track of what they need to improve
on or concerns they may have so they can address it during their next
meeting.
Volunteers from both junior and adult programs practice helping behavior
where members go out of their way to help other team members.

Communication
Because most messages between volunteers, supervisors, Doctors, Nurses
and patients at the hospital are transmitted on a face-to-face basis,
there is a high level of information richness.
At an emotional level, job satisfaction gives the volunteers the ability to
regulate their emotions and understand the emotions of others which
leads to clearer communication.
Overall the volunteers displayed high level communication competence.

Recommendations
Growing concern amongst volunteers about scheduling.
Addressing this concern in their next volunteer meeting,
so they can establish a system of accountability.

Stress
Transactional theory of stress- explains how stressors are perceived and appraised
Primary appraisals- occurs as people evaluate the significance and the meaning of the stressor
they're confronting
Different levels of stress
Challenge stressors
Secondary appraisals- how people cope with the various stressors they face
Spend time with friends and family
Exercise
Watch tv /movie
Take a nap
Daily Hassles- Relatively minor day-to-day demands
Communication

Recommendations
Have a questionnaire to locate peoples individual
stressors
Have more structure amongst the volunteers
Have small workout centers at every region of the
hospital

Job Satisfaction
-Pay Satisfaction
- Volunteers with no pay
- Low pay for paid workers
-Coworker Satisfaction
- Friendly work environment
- Workers enjoy each others company
-Satisfaction with the work itself
- Most important factor
- Each person interviewed said they chose to work here to help others

Culture
Observable Artifacts
Logo
Physical Structure
Espoused Values
Mission Statement
Patients come first
Basic Underlying Assumptions
Focus
Helping Others

Trust, Justice, and Ethics

-Cognition and Disposition based trust in
volunteers.
-Distributive justice
-Assigned tasks and projects
-High innate moral attentiveness and
judgement

Recommendations
-Better distribution of volunteer assignments.
-Additional coordinators that can better
administer assignments.

Questions?