CLAY CONIGLIO

15 Brittany Drive Kenner, LA 70065 (504) 418-1467 cconiglio70124@gmail.com

IT SUPPORT ANALYST
Results-driven IT Professional with 9 + years experience in providing client-focused IT support in a crossfunctional environment including completion of IT A school in the United States Coast Guard and also have a
CCNA certification. Highly effective communicator with superior skill at maintaining a high degree of customer
satisfaction among all levels, including executives, university partners. clients, and third-party vendors. Extensive
background in providing technical support and consultation for enterprise level networks, software, hardware, and
related systems and peripheral devices. Proven ability to implement innovative solutions and successfully complete
projects on time and within budget. Reliable self-starter who works well with other team members..
Previously held the rank of Information Systems Technician Third Class (E4) with USCG
Proficiencies:
Diagnosis/ Troubleshooting
Ticketing platforms
Technology Implementation
Account Administration
Conferencing/ AV Support

Project Management
Procurement
Asset Inventory
Client Relations
Facility Management

Security Administration
Vendor/ Supplier/ Contractor
oversight
Back end integration
& Image formats

PROFESSIONAL EXPERIENCE
Desktop/Audio Visual Technician
THE LOUISIANA CANCER RESEARCH CONSORTIUM

New Orleans, LA
2012 - Present

Customer Support
Excelled within a very small department. Juggled complex tasks, while striving to support the LCRC Admin, EH&S, Facilities
and Biospecimen core. Single handedly contributed to a high level of IT support needs.
Provided Tier 1 triage and troubleshooting for internal staff/ external customers, both onsite and remote users. Conducted
Tier 2/3 support for appx 1000 mobile devices, desktops, system administrations, and virtual network connected to the
LCRC IT infrastructure. Successfully completed and closed over 5,000 Tech Support Emails.
Implemented system-wide migration to new ticketing platform improving ITs ability to initialize, track, escalate and
resolve customer technical issues quickly and effectively.
Performed risk analysis and vulnerability assessments of both facility and planned /installed information systems to
identify vulnerabilities, risks, and protection needs. Maintained security log.
Provided excellent customer service to all LCRC partners (Tulane, LSU, & Xavier) completing work in a timely and
professional manner. Achieved same day resolution of issues when needed.
Assisted in project rollouts and infrastructure implementations. Was instrumental in helping the Office of Information
Technology make cost conscious decisions and provided money saving opportunities.
Supported audio, visual, and computer technology setups for local and remote meeting /conferencing needs. Successfully
responded to diverse challenges presented by multiple institutional users; their changing requirements; and their evolving
expectations.
Sampling of Important meetings supported: TFL, Scientific Retreat, Audrony Lecture, Key to the Cure, Womens
NCCA Final Four - Dr. Belancio recognition and grant, LCRC Board Meetings etc.
Technology Implementation and Maintenance
Performed installation, troubleshooting, and maintenance of network printers, scanners, VOIP telephones and other
hardware. Supported EH&S with all of their IT needs. Ensured full operational ability.
Supported the transition of OIT management migration to LSUHSC.
Managed all IT asset inventory including software licensing compliance.
Provided guidance and useful input for client build out. Assisted with full building move in.
Created Network Documentation for all MTRs.
Assisted with reviewing cameras in CCTV Camera system. Created Access control and Camera Documentation.
Assisted with Access control logs.

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IT Technician
SHAW GROUP
Provided first-level support for all systems to more than 50 Road Home Program users.

New Orleans, LA
2006 - 2008

Information Systems Technician

6 States
UNITED STATES COAST GUARD
2003 - 2006
Spearheaded the operational test, analysis, and review of advanced navigational, telecommunications, and operating
support systems to evaluate performance and reliability.

EDUCATION AND SPECIALIZED TRAINING

FORT HAYS STATE UNIVERSITY
Working towards B.S. General Studies: Information Networking & Telecommunications Spring 2015 -Present
UNIVERSITY OF NEW ORLEANS
Spring 2013 Spring 2015
Worked towards B.S. in Computer Science, minor in Mathematics, and concentration in Bioinformatics
NEW HORIZONS - Completed A+, Net+, and Security+ coursework
2008 - 2010
LAKE SUPERIOR STATE UNIVERSITY, Sault Ste Marie, MI
2005
3 semesters in Computer Science
US COAST GUARD
IT A School - Training Center Petaluma, CA (29 weeks); Information Systems Technician
Second Class; FEMA (IS-100, IS-700, IS-800); HP Core Distribution Network;
HP Enterprise Wireless Network

CERTIFICATIONS
Cisco Certified Network Associate (CCNA)

OTHER WORK EXPERIENCE

Produce Clerk
ROBERTS FRESH MARKET
Responsible for all aspects of produce operation.
MEMES MARKET
Proudly managed all operations for family-run business until Hurricane Katrina.
Developed excellent customer service skills over 10 years of work experience.

New Orleans, LA
2010 - 2012

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TRAINING & EXPERTISE

Service-Related Training
AIS Security, Interpersonal Relations, Security, Computer Hardware installation, Software License Management,
IT Basics, Emergency Action Plan, Operational Security, Personnel Services, Workplace Violence, Maintenance
Management, Chain of Command/UCM, Use of Multimeters, Hazing Awareness, Anti-Terrorism, Hearing
Conservation, Sexual Harassment Prevention, Alcohol/Drugs, First Aid Training, and CPR.

Computer & Equipment Proficiencies

Able to quickly master new software and apply full range of capabilities
Telecommunications
PBX (Eon, Nortel, Mitel)
Shoretel
VOIP with Cisco Routers
Familiar with Digital Voice Loggers
Special Circuits (Telbanks, Channel Banks)
Hi & Lo Level Sites for Radio
Familiar with Eon Voicemail Software
PA systems (worked with Crown AMPS)
Analog Lines

Test Equipment
Tectronixs Oscilloscope
Fluke Multimeter, Cable Testers, Network
Analyzers
TDR
Butt Set
Fox & Hound
LAN Cat
Tims Meter
Use of Fiber Test Equipment

Wiring
Cat 5 & 6 (RJ45 connectors A and B)
Fiber Optics (Hot Melt Kits, Fushion Splicer)
How to terminate patch panels with 100 pair
cabling
Familiar with color code
Capable of making Amphenol connector with
25 pair cabling
Familiar with 66 and 110 blocks
Capable of terminating phone jacks
How to cross connect
Capable of wiring a PBX
How to use a Cadweld kit
BICSI
Cat 5/6 Wire labeling

Hardware
iDrac
Minor Cell Phone support
Crestron
HP Blade System
HP SAN
HP D2D
Apple
Dell PowerEdge Servers (configured as
Exchange Servers or Domain Controllers)
PDAs
3Com Switches
HDSLs
Cisco Routers
Supported Micron Computers
Printers, Scanners, Digital Senders and their
configuration
MagicCard ID Printers
Brady Label Printers

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Computer & Equipment Proficiencies, continued

Software
Client Server Devices: MS Windows XP/ NT4.0/
Applications
2008, Server 2003 & 2008, DOS, Windows NT 4.0, Microsoft: MS Windows, Exchange, Server 2003,
Apple OS
Office (Access, Excel, InfoPath, Outlook,
PowerPoint, Publisher, Word), Office 365, Active
Workstation and Desktop Administration:
Sync, Active Directory, Command Prompt
Centralized and systematic management of
workstation and application setup and configuration, Project Management: Mindview, Mindview
including:
shared workspace
VmWare
Phone System/ AV: Shoretel Director and
Adobe Connect
Communicator, Generic Video Conferencing,
AppAssure
Polycom
HyperTerminal
Nortel & Cisco VPN
Ticketing: Track-It
SharePoint
Internet and Web
Internet Explorer, Mozilla, Chrome,
Heat Map
Guest Wireless Software
Data Protection and Security
Symantec Anti-Virus
McAfee Antivirus and Firewall
Symantec Data Encryption
Symantec Desktop Encryption
Remote Access
Adobe Connect
Remote Desktop & Timbuktu Pro
LogMeIn
WebEx

Other:

Adobe Photoshop and Illustrator

Adobe DreamWeaver
PowerShell
Java
GIT
Gedit
WordPress
Gravity Forms
caTissue
iDrac
PDF Print
Adobe Acrobat, Reader, Distiller
Familiar with Command Prompt
Android