Escuela Oficial de Idiomas de Motril

Consejera de Educacin

DEPARTAMENTO DE INGLS
C1

Junta de Andaluca

USING INTERACTIONS IN REAL LIFE

Models
1. Transactional analysis
Parent

Parent

Adult

Adult

Child

Child

2. Conflict resolution
Win- Lose
Lose- Lose
Win- Win
3. Helping with problems
In his book The Instinct to Heal , David Servan-Schreiber, M.D., Ph.D., describes the
BATHE technique of listening.
This technique was developed by two doctors as a way to quickly get to the heart of a
patients story in a busy doctors office and also show empathy at the same time.
They have found that the BATHE technique works well outside the doctors office in
regular conversation too.
Here are the steps:
B = Background. Ask the question, What happened to you? Listen with little
interruption but dont let the person run on too long and get lost in the details.
A = Affect. Ask the question, And how does that make you feel? This might be
embarrassingly obvious but youll be amazed at what you learn.
T = Trouble. Ask the question, And what troubles you the most now? This is the
most effective of the questions because it helps focus the mind of the person in pain.

H = Handling. Ask the question, And what helps you the most to handle this? That
question focuses the attention on the resources around them that can help them to
cope and take action.
E = Empathy. Sincerely express the feelings you experienced as you listened to the
other person. This lets the person know that you have shared their burden for a few
minutes. They will feel a little less lonely and a little less daunted. Usually a few
simple words are enough, like those my friend shared with me.

Situations
1. Transactional Anaysis
1. Mobbing
2. Emotional manipulation: do this for me!
1. Conflict resolution
1. Work enviroment. Computer programming. We have worked at the same
department for years. There is a very important opportunity coming up:
directing a one-year project in California. We both want it.

2. Family enviroment. A couple with two small children. Both are working
in Spain. One has been offered a very appealing job in South Africa.

He/she wants to take it. The other wants to stay here; he/she likes her
job and family and friend connections.
1. Helping others: batheing the heart
1. Problem: I have broken up with my partner after 10 years together.
She/he has left and I am feeling heartbroken

2. Problem: I am on the dole. After working very hard at studying

architecture and doing a master, now I cant find a job. I feel depressed.