CHANGE

MANAGEMENT

Aamir Firoz Shamsi [BBA 6]

Some questions are related with culture:

What is culture?
How culture can be developed?
Can culture be managed?
What is the significance of culture in
business?
What is the significance of culture in change
management?
How change can be the part of culture?

The function of culture management

during a process of change is to
implement and sustain changes.

I dont know how it started,

either. All I know is that its part of
our corporate culture.

CULTURE SCREEN

Rules and Policies

Goals and Measurement
Customs and Norms
Training
Ceremonies and events
Management Behaviors
Rewards and Recognitions
Communications
Physical environment
Organization Structure

QUESTION:
Do these elements have some connectivity with org. culture?

Activity:
Take one example. A retail organization, for instance
Makro, wants to change (improve) customer service
in comparison with the competitors.
Can this change be made the part of culture or
sustain in organization for longer period of time?
If yes, how?
(Hint: Can culture screen be used)

 Identify implementation actions of culture screen

elements that require changes.
Measure the impact. (Periodic measurement,
tracking progress, achievements of goal)
Continue to manage cultural components to
reinforce change

ESTABLISHING VARIABLE WORK HOURS

Read the case and present as per following
Instructions:

Background of Case
Problem Identification
Change Methodology
Implementation Strategy