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Misie Rambeau

3915 NW Creston Ave – Vancouver, WA 98663


Cell: (360) 909-5912
misie2009@live.com
Loss Prevention Specialist II

Profile • More than 25 years’ successful experience in customer


service and support with recognized strengths in
account maintenance, problem-solving, trouble-
shooting, sales staff support, as well as credit and
collections.
• Solid computer skills.
• Proficient working knowledge of Microsoft Windows
computer systems, Microsoft Word and Excel.
• Processes month end reports.
• Ability to train, motivate and supervise office support
employees.
• Proficient written and verbal communication skills.

Employment Point West Credit Union 2005 -


2009

Loss and Prevention Specialist II


• Lead collection specialist.
• Liaison between attorneys and Credit

Union.
• Special workout programs for members.

• Appointment to team of “Credit

Committee”
• Quickly and effectively solve customer

challenges; constantly seeking new ways


to improve customer service.
• Filed all Bankruptcy claims and attended

meeting of creditors (341)


• Prepared Reaffirmations. (718 and

718.05)
Evergreen Healthcare 2004 -
2005

Credit collection specialist


• Collection specialist for 69 care facilities.

• Compiled asset search.

• Handled all returned checks.


• Processed all Veterans claims.
• Insurance appeals.
• Posted adjustments to patient accounts.

Employment Pacific Heart Associates 1999 -


2004

Credit Manager
• Handled all patients accounting for 13
Cardiologists.
• Patient collections.

• Post Physician charges.

• Post insurance and patient payments.

• Insurance follow up and appeals.

• Patient interaction.

• Making payment arrangements.

Third Party Collections 1984 -


1999

Collections Manager and Administrator


• Supervisor of 16 employees.

• Interviewed, hired and trained new staff.

• Resolved all disputes and conflicts.

• Attended all small claims hearings (100%

success)
• All small claim proceedings including

garnishments.
• Held weekly meetings with staff.

• Completed month end procedures.

• Cut month end client checks.

Education North Bankruptcy Conference


2006 & 2009

Cuna Certified Financial Counselor Part 1


2005

Mt. Hood Community : Business Law 2005


Reference: Attached