Modernsalon.
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Conversations
PSU se Lie ep rasCid
Services
Infuse your service menu with these
must-try services that boost profits
and set your business apart.
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iS ny
Conversations with
Beason nc)
Christopher and Sonya Dove
salohtoday.com/podcast
RSE eee te aesignature
y Design
A COUPLE OF DESIGNING
WOMEN DEMONSTRATE HOW
TO CREATE CUSTOMI7FN
SERVICES THAT WILL MAKE
YOUR SPA A STANDOUT.
here is a nee behind a
customized spa service, and
it’s not just the chemistry
that backs up the products.
The service must appeal to a spa’s
target market, support the business’s
overall brand, and be profitable, Most
importantly though, the signature
service must contain some magnetic
powers of attraction, because the
rest of the menu’s more standard
services count on if to continually
intrigue new and repeat customers
and drive them into the spa.
SALON TODAY invited two
service scientists, Spa Consultants
MindyTerry of Creative Spa Concepts
in Atlanta, Georgia, and Nancy
Nemer of Red Cashew in Cardiff,
California, to detail the process
behind designing spectacular spa
services:
| say 2010 saomneay comST: Why is it important for a spa
to have services that are unique to
their own business?
Nemer: A unique service gives a spa the
appa taity te exes ap
ina competitive market Anytime yon ere-
sxe a signature service, i's a reflection of
‘who you are and it should be executed ata
level of excellence and authenticity.
1's important to remember that these
services may not be the most popular on
you menu. Twas just teading a survey
Fre hue isl Sy 1.60 pe
‘vent of pst yovrs purchase the 60-1
Swedish massage. But the signature ser-
vice is the one that attracts attention to
Your business, offers a great opportunity
for git cortificate purchases and separates
you from the pack.
uf differance
66 We define a signature service a ane that is camplerely unique to your faci
and cystom-crafted for you. Not id does it he Ip
ad unique ani
offers your gues
ST: What's the first step in creating
a signature service?
‘Terry: Before you can really start devel-
‘oping. your menu, you have to do some
‘market research, ry to learn about your